South San Francisco, California, United States · Hybrid
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Product Operations, Product Management, Program Management, Strategy & Operations, Cross-functional Leadership
Abidjan, Côte d'Ivoire · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Partnership development, Customer service, Stakeholder management, Data analysis, Public health
South San Francisco, California, United States · On-site
$145k–$185k/yr
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Python, MATLAB, Rust, Numerical methods, Physics modeling
South San Francisco, California, United States · On-site
$160k–$235k/yr
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Electrical engineering, PCB design, Schematic capture, PCB layout, Mixed signal design
Austin, Texas, United States · On-site
$90k–$120k/yr
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Partner success, Customer success, Field operations, Relationship management, Data analysis
South San Francisco, California, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Product design, UX design, Complex systems, Workflow design, Mobile design
South San Francisco, California, United States · On-site
$140k–$180k/yr
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Technical program management, Systems engineering, Hardware engineering, Cross-functional leadership, Supply chain management
Esparto, California, United States · On-site
$28/hr–$38/hr
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Drone Piloting, FAA Part 107, Flight Testing, Aeronautical Decision Making, Troubleshooting
South San Francisco, California, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Failure Analysis, Electrical Troubleshooting, Data Analysis, Technical Writing, Root Cause Analysis
South San Francisco, California, United States · Hybrid
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: CAD, GD&T, FEA, Mechanical Design, Prototyping
Houston, Texas, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Outside Sales, Field Sales, Business Development, Prospecting, Relationship Building
Houston, Texas, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Project Management, Sales Operations, Revenue Operations, CRM Management, Stakeholder Coordination
Abidjan, Côte d'Ivoire · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Customer service, Order management, Medical terminology, Communication, Attention to detail
Abidjan, Côte d'Ivoire · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Inventory management, Supply chain management, Quality control, Logistics, Warehouse operations
South San Francisco, California, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: SQL, Data Analysis, Business Intelligence, Dashboarding, Sigma
Abidjan, Côte d'Ivoire · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Facilities management, Maintenance planning, Team supervision, Logistics coordination, Data analysis
South San Francisco, California, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Rust, C++, Embedded Linux, Middleware, IPC
South San Francisco, California, United States · Hybrid
$150k–$210k/yr
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: C++, Rust, Python, Embedded Firmware, RTOS
South San Francisco, California, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Strategic Finance, Financial Modeling, FP&A, Operations Finance, Unit Economics
South San Francisco, California, United States · On-site
About Zipline Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We des…
Skills: Technical Program Management, Manufacturing Strategy, Capacity Planning, Labor Modeling, Operational Strategy
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You will build and lead the Product Operations function to improve how products are planned, built, launched, and measured. This involves establishing an operating system for product development and acting as the connective tissue between product strategy and operational execution.
Candidates must have 10+ years of experience in Product Operations, Product Management, or related leadership roles at high-growth technology companies. You must possess exceptional cross-functional leadership skills and the ability to simplify complex organizational problems into scalable processes.
Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.
Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
As Head of Product Operations, you will build and lead Zipline's Product Operations function. Your mission is to make the product organization dramatically more effective by improving how products are planned, built, launched, measured, and operated.
You'll work across Product Management, Engineering, Design, Operations, Data Science, Commercial, Customer Success, and Executive Leadership to establish the operating system for product development at Zipline.
This is not a traditional program management role. You will define operating rhythms, improve product quality, create organizational leverage through better tooling and processes, and ensure every product launch is measurable, operationally ready, and delivers meaningful customer outcomes.
As Zipline scales autonomous delivery around the world, Product Operations will become the connective tissue between product strategy and operational execution.
In your first year, you will establish a consistent operating cadence for product planning and reviews, standardize launch readiness and post-launch review processes, improve cross-functional execution, reduce time-to-launch while increasing launch quality, act as the conduit between headquarters and the field, and become a trusted leader for operational excellence within Product.
This role is based in South San Francisco, with regular onsite collaboration and occasional travel to launch sites to observe operations, gat
Build the Product Operating System
Improve Product Quality
Drive Operational Excellence
Enable Product Teams
Improve Cross-Functional Execution
Operationalize Product Launches
Build Product Feedback Loops
Scale the Organization
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart and enabling leading healthcare providers to bring care into the home in the United States, Zipline is transforming the way goods move. By transitioning to clean, electric, instant logistics, we can decarbonize delivery, decrease road congestion, and reduce fossil fuel consumption and air pollution, while providing equitable access for billions of people. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Zipline is inspiring people, governments, and businesses to imagine what is possible when goods can move as seamlessly as information. To join the team, check out our career page: https://flyzipline.com/careers/
Offices: 333 Corey Way, South San Francisco, California 94080, US
Zipline was founded to create the first logistics system that serves all humans equally. Our aim is to solve the world’s most urgent and complex access challenges. Leveraging expertise in robotics and autonomy, Zipline designs, manufactures and operates the world’s largest automated delivery system. Zipline serves tens of millions of people around the world and is making good on the promise of building an equitable and more resilient global supply chain. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart and enabling leading healthcare providers to bring care into the home in the United States, Zipline is transforming the way goods move. By transitioning to clean, electric, instant logistics, we can decarbonize delivery, decrease road congestion, and reduce fossil fuel consumption and air pollution, while providing equitable access for billions of people. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Zipline is inspiring people, governments, and businesses to imagine what is possible when goods can move as seamlessly as information. To join the team, check out our career page: https://flyzipline.com/careers/
Offices: 333 Corey Way, South San Francisco, California 94080, US
