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Jobs at flydubai (Now Hiring) — 8 open

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Agent - Contact Center

Dubai, Dubai, United Arab Emirates · On-site

Mid level$500M raised

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on produc…

Skills: Customer Focus, Teamwork, Effective Communication, Personal Accountability, Resilience

flydubai logoflydubai

Agent - Contact Center

Dubai, Dubai, United Arab Emirates · On-site

Mid level$500M raised

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on produc…

Skills: Customer Focus, Teamwork, Effective Communication, Personal Accountability, Resilience

flydubai logoflydubai

Agent - Contact Center

Dubai, Dubai, United Arab Emirates · On-site

Mid level$500M raised

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on produc…

Skills: Customer Focus, Teamwork, Effective Communication, Personal Accountability, Resilience

flydubai logoflydubai

Team Leader - CX Excellence Processes & Procedures

Dubai, Dubai, United Arab Emirates · On-site

Senior$500M raised

MAIN OBJECTIVE OF ROLE To govern all customer-facing support processes, policies, and procedures to ensure they are standardized, compliant, effortless for customers, and continuously improved based on Voice of Customer …

Skills: Process Governance, CX Strategy, Knowledge Base Management, Six Sigma, Lean Methodology

flydubai logoflydubai

Manager - CX Audit Survey & Research

Dubai, Dubai, United Arab Emirates · On-site

Senior+$500M raised

MAIN OBJECTIVE OF ROLE To design, lead, and govern customer experience measurement programs, including mystery shopping, service quality audits, and customer surveys, ensuring consistent, objective, and actionable insigh…

Skills: Mystery Shopping, Service Quality Audits, Customer Experience Measurement, CSAT, NPS

flydubai logoflydubai

Manager - CX Touchpoint Engagement

Dubai, Dubai, United Arab Emirates · On-site

Senior$500M raised

MAIN OBJECTIVE OF ROLE To govern and coordinate the delivery of customer experience (CX) programmes across the organization, ensuring alignment with strategic objectives and generate improvements for customer satisfactio…

Skills: Customer Experience Management, Project Management, Data Visualization, Stakeholder Management, Journey Mapping

flydubai logoflydubai

Flight Dispatch Trainee

Dubai, Dubai, United Arab Emirates · On-site

Entry level$500M raised

MAIN OBJECTIVE OF ROLE To undergo structured on-the-job training in flight dispatch operations under the supervision and guidance of experienced flight dispatch personnel, gaining practical experience in flight dispatch …

Skills: Flight Dispatch Operations, Meteorological Coordination, Air Traffic Services Coordination, Operational Data Analysis, Customer Focus

flydubai logoflydubai

Specialist - Engineering Systems

Dubai, Dubai, United Arab Emirates · On-site

Senior$500M raised

MAIN OBJECTIVE OF ROLE To manage and optimize the engineering systems engineering IT systems like AMOS, Airvault, RFID Aero check, Aero track, ATS, MDM - AirWatch. KEY RESPONSIBILITIES Ensures that the engineering system…

Skills: Engineering Systems Management, IT Systems Optimization, Business Process Mapping, Business Intelligence, Mobile Device Management

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Agent - Contact Center

flydubai

Dubai, Dubai, United Arab Emirates • On-site

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Mid level

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  • Full-time
  • high school
  • Posted 1d ago
  • Apply by Jul 3
  • ~40 hrs/week

Responsibilities

Provide timely and accurate responses to passenger queries regarding flights, baggage, and rebooking to improve customer satisfaction. Maintain accurate interaction records and follow disruption processes while adhering to quality and productivity standards.

Requirements

Requires a High School Diploma and fluency in English. Candidates should have 1 to 3 years of relevant experience in a customer-facing or call center role.

Full job description

MAIN OBJECTIVE OF ROLE

To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on product knowledge.
KEY RESPONSIBILITIES

  • Provides customers with timely and accurate responses for queries related to flight baggage allowance, schedules, rebooking procedures, destinations and flydubai’s overall product etc. .
  • Understands, interprets and resolves issues quickly and decisively and escalates to supervisor when necessary.
  • Maintains accurate records of interactions and engagements in the appropriate systems.
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. .
  • Listens to flydubai’s customers and provide timely feedback on customer trends, issues and needs.
  • Maintains customer confidentiality and builds a professional rapport with customers by carefully listening and responding to customer needs. .
  • Responds to a high volume of telephone inquiries of customers following standard scripts and procedure. .
  • Follows documented disruption processes & operating procedures documenting the timeline of events and decisions taken and ensuring all relevant systems are updated.

QUALIFICATIONS

  • High School Diploma
  • Fluent in English
  • Years with qualifications: 1 - 3 years

COMPETENCIES

  • Customer Focus
  • Teamwork
  • Effective Communication
  • Personal Accountability & Commitment to achieve
  • Resilience & Flexibility (Can do attitude)

ISR REQUIREMENTS

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Related keywords

Contact CenterCustomer ExperienceFlight Baggage AllowanceRebooking ProceduresKPIsService LevelsCustomer ConfidentialityISR PoliciesInformation SecurityAviationPassenger ServicesCall Center Scripts

About flydubai

LinkedInVisit site

Taking more people, to more places, more often.

Industry
Airlines and Aviation
Company size
5,001-10,000 employees
Founded
2008
Headquarters
Dubai
LinkedIn followers
887,205
Total funding
$500M

From its home in Dubai, flydubai has created a network of more than 140 destinations served by a fleet of 97 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing connectivity between different cultures across its ever-expanding network.

Offices: PO Box 353, Dubai, AE

travelrecruitmentaviationand Business ClassAir TransportationGovernmentAerospace
View all jobs at flydubai

About flydubai

LinkedInVisit site

Taking more people, to more places, more often.

Industry
Airlines and Aviation
Company size
5,001-10,000 employees
Founded
2008
Headquarters
Dubai
LinkedIn followers
887,205
Total funding
$500M

From its home in Dubai, flydubai has created a network of more than 140 destinations served by a fleet of 97 aircraft. Since commencing operations in June 2009, flydubai has been committed to removing barriers to travel, creating free flows of trade and tourism and enhancing connectivity between different cultures across its ever-expanding network.

Offices: PO Box 353, Dubai, AE

travelrecruitmentaviationand Business ClassAir TransportationGovernmentAerospace
View all jobs at flydubai

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