United States · Remote Solely
$85k–$135k/yr
Location: East Coast Type: Full-Time Work Arrangement: Remote About Flai Flai is the AI platform for auto dealerships. We automate busywork so dealership teams can spend their energy on what they're actually great at. We…
Skills: Customer success, Account management, Onboarding, SaaS, Relationship building
San Francisco, California, United States · Hybrid
$170k–$210k/yr
Location: San Francisco, CA Type: Full-Time Work Arrangement: Hybrid, 3 to 4 days per week in our SF office About Flai AI is creating category-defining companies across every industry. Automotive is next. Despite being o…
Skills: Product marketing, Brand strategy, Sales enablement, Demand generation, Customer advocacy
San Francisco, California, United States · On-site
$85k–$135k/yr
Location: San Francisco, CA Type: Full-Time Work Arrangement: In person About Flai Flai is the AI platform for auto dealerships. We automate busywork so dealership teams can spend their energy on what they're actually gr…
Skills: Customer success, Account management, Onboarding, SaaS, CRM
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The Customer Success Manager will own the onboarding, rollout, and ongoing adoption of the Flai platform for dealership accounts. They will act as the primary point of contact to drive retention, manage escalations, and translate customer feedback into product improvements.
Candidates must have proven experience in customer success within an early-stage B2B SaaS environment. Strong operational discipline, excellent communication skills, and the ability to build relationships with dealership stakeholders are essential.
Location: East Coast
Type: Full-Time
Work Arrangement: Remote
About Flai
Flai is the AI platform for auto dealerships. We automate busywork so dealership teams can spend their energy on what they're actually great at. We're backed by some of the best in the business, First Round Capital, Toyota Ventures, Y Combinator, SV Angel, Liquid 2 Ventures, Innovation Endeavors, and more, and we're just getting started.
We're hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that moves fast and never sits still, you'll get to onboard and scale accounts, drive real adoption and outcomes, and run the playbooks and processes that make Flai the standard for AI in this industry. You'll have a genuine voice in how the product evolves based on what you're seeing and hearing inside stores every day.
Own onboarding and rollout: Lead the show from kickoff to go-live across single rooftops and groups, owning timelines, integrations, training, and launch day.
Drive adoption and outcomes: Get dealerships genuinely hooked on using Flai daily, and prove it with data, missed-call capture, appointment set rate, response time, show rate, retention.
Be the quarterback for your customers: Build real relationships with the people running these dealerships, GM, GSM, Fixed Ops Director, Service Manager, BDC Manager, and become the person they trust most.
Run the operating cadence: Set the rhythm with weekly check-ins, launch reviews, and QBRs, and keep everyone accountable to the metrics and the next moves.
Handle escalations like an operator: Be the calm, fast, trusted voice when something breaks, triaging issues and working hand in hand with product and engineering.
Follow the playbook, and help sharpen it: Execute Flai's onboarding, training, renewal, and support processes with real rigor, and get a direct hand in making them sharper as you learn what actually works.
Renew and expand: Own retention and growth across your accounts, multi-rooftop rollouts, new use cases, more volume, and be the one who spots the opportunity first.
Be the connective tissue to product: Get a front-row seat translating what's happening inside dealerships into real product feedback, spotting patterns and helping shape what we build next.
Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment.
Early-Stage Experience: Experience in a customer-facing role at an early-stage B2B SaaS company, you know what it takes to build trust with customers before a big brand name is doing the work for you.
Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups.
Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You follow process diligently and run a tight ship.
Customer Obsessed: You build real relationships with the people you work with and genuinely care about their outcomes, not just the account health score.
High Ownership: You take full accountability for your accounts and follow through relentlessly, nothing falls through the cracks on your watch.
Excited to Be Early: You want to be part of a company at its earliest, most electric stage, energized by that even while working inside an evolving process rather than building one from scratch.
Experience with dealer tech ecosystems (DMS/CRM/schedulers, call tracking, BDC workflows)
Experience scaling onboarding across multi-rooftop groups
Comfort with light technical coordination (integrations, data mapping, troubleshooting)
Experience with QBRs tied to dealership KPIs (RO count, appointments, CSI, retention)
This is about as early as it gets: real traction, customers who genuinely love the product, and investors who've backed some of the best companies in the world betting big on us. You'll be living inside one of the most exciting build-outs in AI right now, in an industry that's about to look completely different because of what we're building. How you run a call, handle an escalation, or close a renewal in the next 12 months will directly shape how Flai serves customers for years to come. We move fast and we have fun doing it. Come be part of the story while it's still being written.
$85K-$135K OTE depending on experience
Equity
Full benefits including medical, dental, and vision
Flexible PTO
A small, high-trust, fast-moving team that has a genuinely good time building something real
Our mission is to build technology to automate information processing and sharing.
Flai is on a mission to automate all key geospatial data processing steps, based on years of experience in handling geospatial projects. The goal is to substitute manual, labour-intensive data processing of raw images and point clouds to turn data into meaningful information for further analysis. Only from structured data detailed reports and actionable insights can be extracted. Data that would typically take days or months to process can now be done automatically in minutes. By closely inspecting workflows and challenges, we understood the potential of using machine learning and Artificial Intelligence (AI) models to cope and perform well under an expanding workload or scope. With a team of experts that believes automation is key to the prosperity of all living beings, we are creating a web interface which is affordable and easy to use.
Offices: Bravničarjeva ulica, 13, Ljubljana, 1000, SI
Our mission is to build technology to automate information processing and sharing.
Flai is on a mission to automate all key geospatial data processing steps, based on years of experience in handling geospatial projects. The goal is to substitute manual, labour-intensive data processing of raw images and point clouds to turn data into meaningful information for further analysis. Only from structured data detailed reports and actionable insights can be extracted. Data that would typically take days or months to process can now be done automatically in minutes. By closely inspecting workflows and challenges, we understood the potential of using machine learning and Artificial Intelligence (AI) models to cope and perform well under an expanding workload or scope. With a team of experts that believes automation is key to the prosperity of all living beings, we are creating a web interface which is affordable and easy to use.
Offices: Bravničarjeva ulica, 13, Ljubljana, 1000, SI
