Join the Five Star Bank Team as a Relationship Banker At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will combine expert financial knowledge with an advice-led approac…
Join the Five Star Bank Team as a Relationship Banker At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will combine expert financial knowledge with an advice-led approac…
Join the Five Star Bank Team as a Sales & Service Associate At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we …
Join the Five Star Bank Team as a Sales & Service Associate At Five Star Bank, we believe in more than just banking — we believe in building lasting relationships and making a positive impact in the communities we …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$19/hr–$24/hr
Full-time
high school
17 Days of PTO, 11 Company-Paid Holidays, Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account
Posted 45d ago
~40 hrs/week
Responsibilities
The Relationship Banker provides personalized financial solutions and advice to consumers and small business clients to build lasting relationships. They are also responsible for driving sales goals, promoting digital banking tools, and supporting general branch operations including teller duties.
Requirements
Requires a High School Diploma or GED and at least 2 years of experience in financial services, preferably in consultative sales. Candidates must be registered with the Nationwide Mortgage Licensing System (NMLS) per SAFE Act regulations.
Full job description
Join the Five Star Bank Team as a Relationship Banker
At Five Star Bank, our people are our greatest competitive advantage. As a Relationship Banker, you will combine expert financial knowledge with an advice-led approach to deliver personalized solutions and build lasting customer relationships. You’ll drive sales and service activities, educate clients on products, and embody Five Star Bank’s HEART values every day.
What You’ll Do
Demonstrate Product & Service Expertise: Leverage your expert knowledge of all products and services offered by FSB to support and guide clients in meeting their financial needs.
Achieve Sales & Service Goals: Drive individual and team success through proactive, advice-based customer consultations.
Build Trusted Relationships: Confidently engage consumers and small business customers to identify financial needs and recommend tailored solutions.
Expand the Customer Base: Actively prospect and connect with potential customers within the local market.
Collaborate Across Teams: Work closely with mortgage, wealth, and commercial banking partners to refer new business opportunities.
Support the Community: Participate in local events and Five Star Bank initiatives to strengthen community ties.
Maintain Compliance & Ethics: Adhere to bank policies, regulatory requirements, and complete all required training to ensure full compliance.
Promote Digital Banking Solutions: Educate customers on mobile apps, online banking, ITMs, and other alternative channels.
Resolve Customer Issues: Apply bank policies to efficiently handle account problems and questions.
Support Branch Operations: Assist with teller duties, cash management, vault balancing, ATM deposits, and cash drawer maintenance as needed.
Lead by Example: Uphold Five Star Bank’s values by demonstrating teamwork, high performance, and exceptional service in every interaction.
What We’re Looking For
High School Diploma or GED required.
Minimum 2 years of financial services experience (banking, credit unions, lending, or insurance), with consultative sales or customer relationship management preferred.
Candidates with a strong track record in retail sales or customer service demonstrating consultative skills in financial services are encouraged to apply.
Strong communication skills, confident and professional demeanor, and a consultative approach to client engagement.
Comfortable using banking systems, digital tools, and teller platforms; training and support provided.
Proactive, detail-oriented, organized, and able to multitask in a team environment.
Licensing
Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations.
Familiarity with core banking and teller systems is preferred; training is provided.
Physical Requirements
Ability to stand for prolonged periods.
Ability to lift 1–10 lbs regularly, occasionally up to 30 lbs.
Extensive computer and phone use.
Ability to travel between office locations as needed.
Repetitive motions may be required.
Schedule
Branch schedules vary to meet customer needs, including a rotating Saturday shift from 9:00 AM to 12:00 PM. Evening hours may also be required based on branch needs.
Occasional travel to nearby branch locations may be required.
Why Five Star Bank
Community Commitment: Make a difference through initiatives like Work of Heart week, volunteering with local organizations.
Career Growth: Clear advancement opportunities into Branch Manager or other leadership roles.
Stability: Being in business for over 200 years.
Comprehensive Benefits:
17 Days of PTO and 11 Company-Paid Holidays
Medical, Dental, and Vision Insurance
Health Savings and Flexible Spending Accounts
Retirement Savings Accounts including Pension and 401(k) Plans
Company-Paid Life Insurance and Disability Coverage
Tuition Reimbursement and Employee Referral Program
Wellness Reimbursement and Star Volunteer Program
Employee Banking Perks
Ready to make a difference? Apply today and join a team that values service, community, and growth.
The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.
Proudly serving our communities for over 200 years.
Industry
Banking
Company size
501-1,000 employees
Founded
1817
Headquarters
Warsaw, NY
LinkedIn followers
10,338
Total funding
$10M
Five Star Bank has grown and evolved in its more than 200-year history, but our focus on taking care of our customers and communities has never wavered. That’s because we understand that by keeping the people of Five Star’s well-being at the heart of everything we do, our team, our customers, and our communities will thrive and realize their dreams.
Five Star Bank provides consumer and commercial banking and lending services to individuals, municipalities and businesses through banking locations spanning Western and Central New York, in addition to a commercial loan production office serving the Mid-Atlantic region. Five Star Bank and its affiliate Courier Capital, LLC are subsidiaries of Financial Institutions, Inc. (NASDAQ:FISI), an innovative financial holding company with over 600 employees who work together in an environment of trust, integrity and mutual respect.
Offices: 220 Liberty Street, Warsaw, NY 14569, US · 6215 Sheridan Dr, Buffalo, New York 14221, US · 100 Chestnut St, Rochester, New York 14604, US
Personal BankingCommercial BankingOnline Bill PayInvestment ServicesSmall Business LendingOnline Financial ManagementCommunity Bankingand InsuranceFinanceBanking
Proudly serving our communities for over 200 years.
Industry
Banking
Company size
501-1,000 employees
Founded
1817
Headquarters
Warsaw, NY
LinkedIn followers
10,338
Total funding
$10M
Five Star Bank has grown and evolved in its more than 200-year history, but our focus on taking care of our customers and communities has never wavered. That’s because we understand that by keeping the people of Five Star’s well-being at the heart of everything we do, our team, our customers, and our communities will thrive and realize their dreams.
Five Star Bank provides consumer and commercial banking and lending services to individuals, municipalities and businesses through banking locations spanning Western and Central New York, in addition to a commercial loan production office serving the Mid-Atlantic region. Five Star Bank and its affiliate Courier Capital, LLC are subsidiaries of Financial Institutions, Inc. (NASDAQ:FISI), an innovative financial holding company with over 600 employees who work together in an environment of trust, integrity and mutual respect.
Offices: 220 Liberty Street, Warsaw, NY 14569, US · 6215 Sheridan Dr, Buffalo, New York 14221, US · 100 Chestnut St, Rochester, New York 14604, US
Personal BankingCommercial BankingOnline Bill PayInvestment ServicesSmall Business LendingOnline Financial ManagementCommunity Bankingand InsuranceFinanceBanking