Jobs at FirstBank (Now Hiring) — 43 open

Branch Manager

FirstBank PR

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview 

The Branch Manager is responsible for the sound performance management of the branch, within the institutional policies and procedures, legal regulatory requirements, business strategies and objective delivery.

What You’ll Need to Succeed 

• Coordinates the efforts of the team and itself to meet branch profitability goals and the expected growth of the branch business relations and budget.
• Promotes the cross-selling to other line of business, such as mortgage, commercial, investment and auto to attain individual and branch goals.
• Identifies and facilitates the referral opportunities to Insurance, Investment and Trust third party provider. Also work with the third party to assure an equal number of bank products referrals to the branch.
• Coaches and supervises Assistant Managers and other branch staff in sales and service topics to assure complete knowledge and understanding of products and operational processes.
• Manages the top 10 to 20 profitable relationships at the branch, as identified by the bank profitability analysis. Also coordinates the delivery of deposit services to bank corporate customers.
• Coordinates the sale and installation of related deposit products to corporate deposit customers, cash management, lockbox and payroll, among others.
• Leads the sales efforts of debit cards, Internet services, EFT and other electronic services, in order to increase utilization, reinforce business relations and transfer customers to more appropriate channels.
• Review commercial loans portfolio to identify cross-selling opportunities. Also identifies commercial opportunities within the branch geographical area to increase portfolio and met branch assigned goals.
• Assures that the service delivery within the branch includes components such as speed, accuracy and personalization, in order to maintain service levels.
• Serves as the bank representative in the community. Also participates in community events and as a member of organizations.
• Implements training strategies and programs using Human Resources and Training guidelines.
• Manages many peer-to peer relationships to ensure successful goal attainment. These relationships include but are not limited to: commercial, cash management, call center, deposit operations and other sales areas.
• Leads the decisional process for the commercial and personal account overdraft management in accordance with respective programs and policies.
• Monitors and evaluates the individual/team performance in accordance with the branches Sales Culture and the scorecard assigned to each position.
• Complies with all related laws and regulations, including but not limited to Bank Secrecy Act, Truth in Lending, Truth in Savings, US Patriot Act and Community Reimbursement Act, among others. Also assure that branch staff follows the operational procedures and complies with laws, regulations, policies and procedures.
• Complies with the branch Sales Culture, goals, working plans and administrative procedures and the Customer Satisfaction Program.
• Participates in staff meetings and individual coaching sessions, as needed.
• Controls operational cost through the implementation of cost reduction strategies and the support to the Bank rationalization initiatives.
• Assists branch and Retail & Business Banking in special projects and assignments.
• Participates in pre-audits reviews by coordinating the efforts and the assignment of resources to gather information. Also responsible to implement recommendations within the different areas.
• Substitute Branch Sales Assistant Manager and Branch Operations Assistant Manager during their absences.
• Train employees when changes take place in products or processes.

Competencies

·         What You’ll Need:

• Bachelor’s degree in Business Administration, but not limited to others or their equivalent.
  
• A minimum of five to seven (5-7) years of relevant experience in Sales and Banking industry. Experience managing a commercial client portfolio, ensuring strong relationship management, retention, and business growth opportunities.
  
• Strong skills in negotiation, value‑proposition development, and closing strategic, results‑driven agreements.
• Experience managing commercial client relationships and sales activities, including business development, portfolio growth, client retention, and revenue generation.
• Ability to develop the retail and commercial working plans in line with the business strategies.
• Ability to analyze financial data for both: (1) develop sales strategies for current and potential customers and (2) facilitate the decision-making process within the branch. Also, the ability to prepare and analyze reports.
• Proven supervisory experience, specifically related to the guidance of a sales group to the goals consecution.
• Excellent verbal, written and presentation skills in both English and Spanish.
• Knowledge of banking laws and regulations such as: Know Your Customer, Bank Secrecy Act, US Patriot Act, Community Reimbursement Act, Truth in Lending and Truth in Savings, among others.
• Excellent communication, written and presentation skills in both English and Spanish.
• Computer literate in the use of MS Office, Internet and Banking tools.
• Available to work holidays, weekends and flexible schedules. Also available to be transferred to other Branches within the geographical area.
• Own car in good conditions and valid driver’s license.
• Banking products and service knowledge. Also, knowledge of the operational issues concerning to each product and service.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER