Jobs at FirstBank (Now Hiring) — 18 open

OPERATIONS SPECIALIST

Job Summary

Manages payment administration processes, including payment setup and modifications, wire and loan payments, suspense account reconciliation, remittance processing, and handling non-posted or purchased loan transactions.
Accountable for adhering to the Bank's BSA, AML, and Office of Foreign Control (OFAC), applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsable for reporting any suspicious activity and / or transactions in accordance with the Bank's processes and comply with any mandatory BSA, AML, OFAC, training assigned 

Essential Job Functions

• Quality Control of the daily work 
• Account & General Ledger Reconciliations
• General Ledger Reconciliation 
• Loan Trial Balance (Beast)
• Loan Servicing EOM Recon Package 
• Loan Inquiries 
• Payment Administration, Disbursement and suspense 
• Wire Transfer Loan Payments 
• Customer Payment Suspense 
• Non-Posted Loan Items
• Remittance Processing
• Official Checks
• Maintenance of Check Log 
• Responsible for working supply of loan checks
• Stale Checks
• Quality Control of the Department's Work 
• Daily Review of Reports
• Audits 
• Assist in the gathering items pertaining to audits 
• Assist in gathering items pertaining to audits 
• Assist in responsible to audit questions 
• Corporate Loan - Payment Administration and Disbursements

Additional Responsibilities 

• Support to other departments

Work Experience Required 

• 1-2 years' experience 

Knowledge, Skills, and Abilities 

• Strong written and verbal communication 
• Prioritize tasks, manage deadlines, and coordinate resources effectively
• Handle sensitive financial and personnel information responsibly
• Ability to use Microsoft Office tools, baking software, data security protocols, and digital platforms
• Respond to changing regulations, market conditions, and organizational needs
• Understand and respond to internal and external clients' needs 
• Knowledge of laws, regulatory compliance and other financial regulations

Competencies

Customer Focus Anticipate and provide service excellence to both internal and external customers.

Building Strong relations Establish, sustain, and foster both internal and professional contacts to build, enhance and connect to FirstBank services.

Communication Deliver clear, effective communication and take responsibility for understanding others.

Business Acumen Understand how the organization works, including, current and future policies, practices, and trends.

Problem Analysis & Solution Identify problems and conduct appropriate analysis involving others to search for the best solution.

Ownership Take initiative and assume personal accountability for goals, outcomes, and deadlines.

Vision & Values Understand the organization’s vision and uphold the values in everyday work and actions. At higher levels take long-term view and share with others the vision and the organization p"Segoe UI", Arial, sans-serifath ahead.

Collaboration & Teamwork Provide direction and leadership to help teams achieve goals and operate cooperatively.

Independent Judgement 

The degree of judgement is related to data processing and /or presentation of possible recommendations.
The degree of judgement is related to integration or coordination of varied elements and its applications to specific subjects.
The degree of judgement is related to identification and definition of new problems of moderate complexity.
The degree of judgement is related to continuous analysis of specialized and complex subjects.
The degree of judgement is related to creation, development and implantation of policies, strategies, and work methods of general application.
The degree of judgement is related to recommendation of action or decision on subjects of impact for essential functions of the Bank.

Impact Errors 

☐ The impact of errors of this position is limited to job activities.
☐ The impact of errors of this position could affect Departmental activities.
☐ The impact of errors of this position could affect other department’s activities or external service.
☐ The impact of errors of this position could affect essential activities of administrative, operational or business nature that have a considerable economic impact.
☐ The impact of errors of this position could affect essential activities that are important for the Bank, either from other divisions or departments, or within.
☐ The impact of errors of this position could affect strategic results or Bank image through the regulatory agencies, customers and the community.
☐ The impact of errors of this position could affect stability and continuity of the vital Bank operations.

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