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Jobs at Firelands Federal Credit Union (Now Hiring) — 4 open

Firelands Federal Credit Union logoFirelands Federal Credit Union

Full-Time - Financial Service Rep I - Bellevue

Bellevue, Ohio, United States · On-site

Entry level

Primary Functions: Receives members in person and by telephone, provides general Credit Union information, and assists members with the completion of financial transactions. Cross sells Credit Union services: at close of…

Skills: Cash Handling, Member Relations, Cross Selling, Account Management, Financial Transactions

Firelands Federal Credit Union logoFirelands Federal Credit Union

Full-Time Collector Position - Credit Union

Monroeville, Ohio, United States · On-site

Entry level

💼 Now Hiring: Collections Specialist (Collector) 💼 Turn Conversations into Resolutions — Join a Team That Gets Results We’re seeking a driven and detail-oriented Collector to assist our members in resolving…

Skills: Collections, Accounts Receivable, Customer Service, Negotiation, Communication

Firelands Federal Credit Union logoFirelands Federal Credit Union

Credit Union - Assistant Branch Manager - Full-time

Bellevue, Ohio, United States · On-site

Mid level

Lead. Coach. Inspire. Make an Impact.Assistant Branch Manager Firelands Federal Credit Union Are you passionate about developing people, delivering exceptional service, and creating an outstanding member experience? Do y…

Skills: Coaching, Mentoring, Team Leadership, Relationship Building, Branch Operations

Firelands Federal Credit Union logoFirelands Federal Credit Union

Financial Service Rep I

Norwalk, Ohio, United States · On-site

Entry level

Primary Functions: Receives members in person and by telephone, provides general Credit Union information, and assists members with the completion of financial transactions. Cross-sells Credit Union services; at close of…

Skills: Cash Handling, Member Services, Cross-selling, Financial Transactions, Account Management

Firelands Federal Credit Union logo

Full-Time - Financial Service Rep I - Bellevue

Firelands Federal Credit Union

Bellevue, Ohio, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Posted 5d ago
  • ~40 hrs/week

Responsibilities

The role involves providing comprehensive member services, including opening and closing accounts and performing teller transactions. It also requires cross-selling credit union products and ensuring adherence to government and internal regulations.

Requirements

Candidates must have a high school diploma or equivalent and demonstrate strong communication skills and professional judgment. Ability to handle cash accurately and learn the credit union's data processing systems is essential.

Full job description

Primary Functions: 

Receives members in person and by telephone, provides general Credit Union

information, and assists members with the completion of financial transactions. Cross sells Credit Union services: at close of business balances and summarizes daily activity.

performs related duties and adheres to all Credit Union and Government Regulations

and Policies. Performs a variety of member service functions including opening and

closing new and existing savings and checking accounts, IRAs, and certificates.

Ensures that members are promptly and professionally served. This position requires.

the willingness and ability to build member relationships by actively uncovering needs and suggesting credit union products and services.

 

Universal Credit Union Duties: 

  1. Interacts with Credit Union members, management, staff, volunteers, and outside vendors in a courteous, professional manner. 
  2. Provides prompt, efficient, and accurate service in all member interactions. 
  3. Helps maintain the friendliest atmosphere possible in the Credit Union Office. 
  4. Keeps members’ transactions and other member and Credit Union business in strictest confidence. 
  5. Receives employees, members, and outside vendors personally or by telephone; determines the nature of the business and either transacts the request or refers the party to the suitable Credit Union personnel. 
  6. Cross sells Credit Union services: explaining such matters as various types of accounts and supports all marketing promotions. 
  7. Performs other duties as assigned by supervisor or management. 
  8. Adheres to all Government and Credit Union Regulations and Policies. 

 

Essential Financial Service Representative I Duties: 

  1. Perform all duties of a teller.
  2. Performs a variety of member service duties including opening and closing new and existing savings and checking accounts, Individual Retirement Accounts, and certificates.
  3. Expected to function as a Universal team member moving throughout various areas of the office.
  4. Provides prompt, efficient, and accurate service while following the 5 Keys of FSR Excellence in all member interactions. 

 

Essential Teller Duties: 

  1. Provides information and assists members to ensure proper understanding and utilization of the Credit Union’s services and policies.
  2. Receives checks and cash for deposit to savings, checking, certificates and Individual Retirement Accounts; verifies deposit amounts; examines checks for endorsement and negotiability and processes transactions.
  3. Receives loan payments and properly posts payments.
  4. Receives mortgage and escrow payments for mortgage loans and deposits payments received in the proper escrow account.
  1. Cashes checks and makes withdrawals from members’ available balances upon verification of signatures.
  2. Posts night deposits received to the proper member’s account.
  3. Receives credit card payments and performs cash advances on credit cards.
  4. Performs loan advances on designated loans.
  5. Performs share/loan transfers as authorized by members.
  6. Provides cashier checks, money orders, gift cards and other products and services.
  7. Processes Shared Branching transactions.
  8. Redeems U.S. Savings Bonds.
  9. Receives and processes payroll deduction starts, stops, and changes.
  10. Processes stop payment requests.
  11. Receives and processes changes to existing members’ accounts.
  12. Prepares and types of letters to members concerning inquiries into transactions directly affecting them. 
  13. Operates coin counter, coin dispenser, and rolls bagged coin as needed. 
  14. Balances cash, including cash dispensing machines, and summarizes daily activity, reporting all overage/shortages to their Supervisor and Accounting Department. 
  15. Maintains records for safe deposit box rentals. 
  16. Prepares member savings, certificate, and IRA verifications.
  17. Requests ATM cards and changes. Handles matters relating to ATMs as needed.
  18. Coordinates change fund transfers for tellers, keeping documentation for all monies received and disbursed.
  19. Under dual control, balances vault daily, reporting any overage/shortage to Supervisor immediately.
  20. Loads gift cards into the system.

Essential Member Service Duties: 

  1. Assists members in setting up new accounts, including savings, checking, Individual Retirement Accounts and certificates.
  2. Explains all Credit Union services, policies, rates, and fees to new or potential members and opens new accounts. 
  3. Engages with members daily and focuses on providing service opportunities where available.
  4. Receives and processes changes to existing member accounts.
  5. Maintains signature card files for both active and closed member accounts. 
  6. Remits child support payments authorized by the courts.
  7. Checks Daily Activity Reports for all new and closed accounts.
  8. Maintains proper documentation for deceased accounts. 
  9. Sends pre-maturity notices to members and prepares rate sheets.

Basic Requirements: 

  1. Must have high school diploma or equivalent. 
  2. Must adhere to the Firelands FCU standards of member service excellence. 
  3. Mental alertness and neat appearance.
  4. Regular attendance and punctuality. 
  5. Cooperative attitude and the ability to effectively interact with all levels of staff, management, and membership. 
  6. Skill and tactfulness in communicating with co-workers and members. 
  7. Requires a complete knowledge of Credit Union policies and procedures. 
  8. Must demonstrate mature judgment as it pertains to the Credit Union’s policies and procedures. 
  9. May be required to attend and satisfactorily complete seminars, workshops and courses management determines beneficial to the Credit Union. 

 

Additional Requirements: 

  1. Accuracy in the handling of cash and recording daily transactions.
  2. May be required to obtain (at the Credit Union’s expense) the State of Ohio Notary Public License if needed as determined by supervisor.
  3. Assures security of the work area, desks, filing cabinets, etc.
  4. Must have professional approach toward work and the ability to function well in challenging situations. 
  5. Must be bondable without exclusion and fully covered under a Faithful Performance of Trust.
  6. Must be able to learn to use the Credit Union's data processing system, application software, and any other applicable hardware and software.
  7. Responsible for scanning and maintaining files and reports within the Credit Union’s document managing/imaging system.

 

Working Conditions: 

  1. Frequent requirement to read, reach, and stretch with hands and arms. 
  2. Frequent repetitive hand motion, i.e. computer keyboard, typing. 
  3. Frequent requirement to hear, see, sit, stand, walk, talk, and listen. 
  4. Occasional requirement to climb, kneel and stoop. 
  5. Occasional requirement to lift, move, stack boxes, carry, push or pull up to a maximum of 20 pounds. 
  6. On occasion, may be required to work extended hours to meet deadlines, or help at a facility or work special promotions or events. 

Related keywords

Credit UnionFinancial Service RepresentativeTellerIRASavings AccountsChecking AccountsCashier ChecksMoney OrdersShared BranchingNotary PublicVault BalancingComplianceMember ServicesFinancial TransactionsBanking Software

About Firelands Federal Credit Union

LinkedInVisit site

Local. Stress-free. Banking designed for you.

Industry
Banking
Company size
51-200 employees
Founded
1957
Headquarters
Bellevue, Ohio
LinkedIn followers
637

Firelands Federal Credit Union

Offices: 300 North St, Bellevue, Ohio 44811, US · 2100 E Mansfield St, Bucyrus, Ohio 44820, US · 175 Cleveland Rd, Norwalk, Ohio 44857, US · 236 Columbus Ave, Sandusky, Ohio 44870, US · 169 Ridge St N, Monroeville, Ohio 44847, US

FinanceBankingFinancial Services
View all jobs at Firelands Federal Credit Union

About Firelands Federal Credit Union

LinkedInVisit site

Local. Stress-free. Banking designed for you.

Industry
Banking
Company size
51-200 employees
Founded
1957
Headquarters
Bellevue, Ohio
LinkedIn followers
637

Firelands Federal Credit Union

Offices: 300 North St, Bellevue, Ohio 44811, US · 2100 E Mansfield St, Bucyrus, Ohio 44820, US · 175 Cleveland Rd, Norwalk, Ohio 44857, US · 236 Columbus Ave, Sandusky, Ohio 44870, US · 169 Ridge St N, Monroeville, Ohio 44847, US

FinanceBankingFinancial Services
View all jobs at Firelands Federal Credit Union

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