Chesterfield, Missouri, United States · On-site
$80k–$90k/yr
FeatherShark is looking for a Level 3 Support Engineer to join our growing team! Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when something isn't being …
Skills: Infrastructure Troubleshooting, Networking, Security Incident Response, PowerShell, Python
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Act as the final escalation point for complex infrastructure, networking, and security issues before they reach network administration. Responsibilities include automating repetitive tasks, mentoring junior technicians, and maintaining the technical knowledge base.
Requires 5+ years of IT support experience with deep knowledge of production infrastructure, networking protocols, and Microsoft ecosystem administration. Candidates must have hands-on security incident experience and be able to work on-site in Chesterfield, MO.
FeatherShark is looking for a Level 3 Support Engineer to join our growing team!
Are you the person your team comes to when nobody else can figure it out? Are you willing to say the hard thing when something isn't being done right, even when the person who needs to hear it is your boss? If so, then FeatherShark would like to talk to you.
This is the top of our technical support desk escalation path before incidents move to the network administration team. You're the person who can drop into any environment cold and find what nobody else could. You'll own the hardest infrastructure, networking, and security troubleshooting we have, and you'll set the technical standard for the whole desk.
FeatherShark is a Managed IT Services provider focusing on serving Fire and EMS Agencies in the Midwest. We help our clients unlock the power of technology so they can do their best work. This position is in-person at our Chesterfield, MO office.
Own the complex, systemic problems that nobody else on the desk can crack, all the way to root cause
Troubleshoot and maintain client infrastructure: servers, virtualization, routing, firewalls, and VPNs
Be our hands-on responder when Huntress flags a compromised account or endpoint, and see the incident through to resolution
Automate the repetitive stuff with PowerShell and Python, and put AI to work where it genuinely helps
Own our knowledge base and what "good" looks like in it, so the next person doesn't have to solve the same problem twice
Run a weekly technical drill for the team and mentor specific Level 1 technicians
Define what should escalate and what shouldn't
Hold your teammates to the standard in the moment. Phones answered, tickets updated, process followed
Take your turn in our on-call rotation
Have worked with real production infrastructure, not just endpoints
Understand routing, firewalls, VPNs, VLANs, TCP/IP, DNS and DHCP at depth. Bonus points for network certifications
Know Windows Server, Active Directory, Group Policy and Microsoft 365 administration cold. Experience with Google Workspace administration a plus.
Have hands-on security experience, including at least one incident you personally worked
Have excellent written and verbal communication skills and communicate "in plain English"
Be tenacious in providing great customer service
Be able to accomplish amazing amounts of important work
Be willing to do the unglamorous work: write the article after the ticket closes, take the ugly escalation at 4:55 on a Friday
Be optimistic and enthusiastic
Be able to work in-person in Chesterfield, MO
Associate's or Bachelor's degree in a technology field, or equivalent hands-on experience
5+ years of IT support experience, with at least 2 at a senior or escalation level. MSP or multi-tenant experience is a strong plus, and public safety experience is even better
$80,000 – $90,000 base, plus overtime and on-call pay
Support for ongoing certifications and training
7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time
Medical, dental and vision insurance coverage available. The company pays up to 90% of employee and 50% of family premiums, depending on the type of health insurance plan you elect
Automatic enrollment in company-paid life insurance, short-term disability and long-term disability
401K plan available with company match
Modernized Technology for Today's Fire and EMS Agencies 🔥 💻 LiveDash + Freedom Factory Pro
🔥 Powering IT Services for Midwest Fire and Ambulance Districts 🔥 Are outdated tech hurdles impeding your momentum? Concerned that emergency response times might be compromised due to technical glitches? 🔧 FeatherShark: Your 24/7 IT Reinforcement & Strategic Technology Partner 🔧 FeatherShark, the tech ally of choice for Fire and Ambulance Districts throughout the Midwest, is here to amplify your capabilities, anytime, anywhere. ✅ Ditch the Break-Fix Routine ✅ Embrace a Visionary Tech Blueprint 👉 "FeatherShark isn't just a service; they're an integral part of our district. They've revolutionized how we operate." - Raving Advocate From managing fire emergencies to delivering top-notch EMS services and handling public assistance calls, your plate is full. Rely on FeatherShark to ensure your technology always stands ready. Leave no room for tech uncertainty during crucial moments. Join forces with FeatherShark today for unwavering IT support and a roadmap to technology excellence. Your mission's prosperity begins now! 💪🚒🚑
Offices: 424 S Woods Mill Rd, Chesterfield, Missouri 63017, US
Modernized Technology for Today's Fire and EMS Agencies 🔥 💻 LiveDash + Freedom Factory Pro
🔥 Powering IT Services for Midwest Fire and Ambulance Districts 🔥 Are outdated tech hurdles impeding your momentum? Concerned that emergency response times might be compromised due to technical glitches? 🔧 FeatherShark: Your 24/7 IT Reinforcement & Strategic Technology Partner 🔧 FeatherShark, the tech ally of choice for Fire and Ambulance Districts throughout the Midwest, is here to amplify your capabilities, anytime, anywhere. ✅ Ditch the Break-Fix Routine ✅ Embrace a Visionary Tech Blueprint 👉 "FeatherShark isn't just a service; they're an integral part of our district. They've revolutionized how we operate." - Raving Advocate From managing fire emergencies to delivering top-notch EMS services and handling public assistance calls, your plate is full. Rely on FeatherShark to ensure your technology always stands ready. Leave no room for tech uncertainty during crucial moments. Join forces with FeatherShark today for unwavering IT support and a roadmap to technology excellence. Your mission's prosperity begins now! 💪🚒🚑
Offices: 424 S Woods Mill Rd, Chesterfield, Missouri 63017, US