Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you'…
Title: Cinema Employee Level 2 Position Overview: A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent…
Title: Cinema Employee Level 2 Position Overview: A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent…
Rydges Resort Hunter Valley - Assistant Conference & Events Manager
Lovedale, New South Wales, Australia · On-site
Mid level
Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come…
Rydges Pit Lane is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then yo…
Skills: Attention To Detail, Time Management, Professional Appearance, Positive Attitude, Teamwork
Rydges Adelaide is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then yo…
Skills: Attention To Detail, Cleaning Standards, Communication Skills, Customer Service, Reliability
About EVT: Rydges Mount Panaroma Bathurst is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In …
About EVT: Rydges Mount Panaroma Bathurst is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In …
BCC Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've…
Skills: Customer Service, Food Safety, Responsible Service of Alcohol, Frontline Service
Rockhampton Regional, Queensland, Australia · On-site
Entry level
Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you'…
Skills: Customer Service, Food And Beverage Preparation, Cleaning And Hygiene, Cash Handling, Communication Skills
Newcastle-Maitland, New South Wales, Australia · On-site
Entry level
Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you'…
Skills: Customer Service, Food Safety, Responsible Service Of Alcohol
Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you'…
Skills: Customer Service, Basic Maths, English Proficiency, Food And Beverage Preparation, Cleaning And Hygiene
BCC & Event Cinemas Darwin - Frontline Cinema Team
City of Darwin, Australia · On-site
Entry level
Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you'…
Skills: Customer Service, Hospitality, Food Safety, Responsible Service of Alcohol
The State Theatre is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then …
State Theatre - Front of House/Food & Beverage Attendant
Sydney, New South Wales, Australia · On-site
Entry level
The State Theatre is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then …
Skills: Customer Service, Food and Beverage Service, RSA Certification, Communication Skills, Time Management
About EVT: QT Newcastle is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of c…
Skills: Guest Relations, Front Desk Operations, Check-in/Check-out, Cashiering, Reservation Management
Snowy Monaro Regional Council, New South Wales, Australia · On-site
Mid level
Become part of the Thredbo community and bring your love of cooking to the team. You’ll work alongside highly skilled chefs and cooks alike that are passionate about producing the best dishes and experiences for Th…
Skills: Commercial Cooking, Food Safety, Menu Development, Interpersonal Communication, Adaptability
About EVT: Rydges North Sydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of …
Skills: Housekeeping, Attention To Detail, Time Management, Communication Skills, Guest Interaction
About EVT: QT Sydney is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cut…
Skills: Beauty Therapy, Massage Therapy, Facial Treatments, Body Treatments, Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Team Member Discounts, 50% Off EVT Hotel Stays, Discounted Movie Tickets, Candy Bar Discounts, Thredbo Winter and Summer Savings, Career Growth Opportunities
Posted 82d ago
~40 hrs/week
Responsibilities
Deliver high-quality customer service and support the daily operations of the cinema complex, including retail and auditorium management. Responsibilities include handling transactions, preparing food and beverages, and ensuring the cleanliness and maintenance of the facility.
Requirements
Candidates must be competent in basic English, mathematics, and cash handling. Relevant certifications such as Food Safety and Responsible Service of Alcohol (RSA) are highly desired.
Full job description
Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT: As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
At Event Cinemas our number one focus is on providing exceptional experiences for our customers. If you are not the sort of person that will bend over backwards for a customer every single time, this is just not your gig. We’re looking for service superstars!
We are seeking expressions of interest to join our frontline cinema team!
About the Role
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.
Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
May be undertaking training as a bio-box operator, subject to routine supervision.
Key Responsibilities
General Cinema Duties
Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
Actively contribute to and participate in all cinema campaigns.
Follow Workplace Health and Safety policies and procedures including emergency procedures.
Attend and complete all mandatory training sessions as designated by EVT.
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
Security knowledge and awareness.
Queue management and crowd control.
Lost property maintenance.
Retail Customer Service
Proficiency in register operation and ticketing systems.
Product and service knowledge.
Cash preparation and responsibility for own till.
Conduct self-audits and ensure financial balance through attention to detail and accuracy.
Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
Maintain product stock levels and presentation, in accordance with planograms where applicable.
Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
RSA qualifications as required.
Cinema Attendant
Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
Presentation and minor maintenance of games machines.
Queue management and crowd control including allocated seating management.
Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
Bio-Box Training
Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
Monitor the delivery of alternative content including live satellite streaming and special event screenings.
TMS daily scheduled session check.
Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
Knowledge in film programming.
General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
KPI’s
KPI - Operational Responsibility for Cinema
NPS results.
Achieve a sound level of competence in cash handling.
Food and beverage prepared and served to a high standard and in a timely manner.
Performs effective suggestive selling and upselling techniques.
Accurate handling of stock.
Completes service checklists.
Effectively manages cinema turnaround times.
General level of interest in the role.
Willingness to help others.
Support of fellow employees.
Skills & Experience These are the desired skills and experience for this role:
Competent in basic Maths and English
Competent in cash handling
Benefits & Perks
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
Please include in your application:
Your availability to work shifts. Our cinemas trade 7 days a week including nights and weekends. Our team are required to work at these times as required.
Any relevant skills or certifications including Food Safety, and Responsible Service of Alcohol.
Applications will be kept on file until such time as a vacancy occurs. Only applicants successful in obtaining an interview will be contacted.
Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
Related keywords
Cinema OperationsCustomer ExperienceRetailHospitalityRSAFood SafetyBio-Box OperationDCP DeliveryTMSLMSBMSPoint of SaleUpsellingCrowd ControlWHSEvent Cinemas
Entertainment businesses that excite every sense. Commercial Ventures driven by a passion for new opportunities. Travel businesses that always feel local and authentic. In a world of cookie-cutters, EVT is reshaping what’s possible in experience and commercial opportunity. Backed by our team of Daymakers, we go all the way to elevate our people, customers, communities and environment every day.
Entertainment: 120+ Cinema Experiences | 150+ Bars and Restaurants | Wellness
Event Cinemas AU & NZ | BCC Cinemas | Rialto Cinemas | The Embassy | CineStar Germany | Skyline Drive In | Moonlight | State Theatre | SpaQ | Thredbo Leisure Centre & Golf Course | Rydges Formosa Golf Course
Ventures: ~$2.3B Property Portfolio | Partnerships | EVT Property Development | EDGE CT | EVT Media & Sponsorship | EVT Partnerships |
The Parlour Lane Company
Travel: 80+ Hotels | Australia's number 1 Ski Resort
QT | Rydges | Atura | LyLo | Independent Collection by EVT | EVT Connect Hospitality | Thredbo
ASX top 200: EVT | ~$1.2Bn Annual turnover | Team of ~10,000
Offices: 478 George Street, Sydney, NSW 2000, AU
Bars and Restaurants Conferencing and EventsWellnessCinemasVideo on-demand Live theatreTechnology Hotel Management Media and Sponsorship Wholesale Food and Beverage
Entertainment businesses that excite every sense. Commercial Ventures driven by a passion for new opportunities. Travel businesses that always feel local and authentic. In a world of cookie-cutters, EVT is reshaping what’s possible in experience and commercial opportunity. Backed by our team of Daymakers, we go all the way to elevate our people, customers, communities and environment every day.
Entertainment: 120+ Cinema Experiences | 150+ Bars and Restaurants | Wellness
Event Cinemas AU & NZ | BCC Cinemas | Rialto Cinemas | The Embassy | CineStar Germany | Skyline Drive In | Moonlight | State Theatre | SpaQ | Thredbo Leisure Centre & Golf Course | Rydges Formosa Golf Course
Ventures: ~$2.3B Property Portfolio | Partnerships | EVT Property Development | EDGE CT | EVT Media & Sponsorship | EVT Partnerships |
The Parlour Lane Company
Travel: 80+ Hotels | Australia's number 1 Ski Resort
QT | Rydges | Atura | LyLo | Independent Collection by EVT | EVT Connect Hospitality | Thredbo
ASX top 200: EVT | ~$1.2Bn Annual turnover | Team of ~10,000
Offices: 478 George Street, Sydney, NSW 2000, AU
Bars and Restaurants Conferencing and EventsWellnessCinemasVideo on-demand Live theatreTechnology Hotel Management Media and Sponsorship Wholesale Food and Beverage