Stuttgart, Baden-Württemberg, Germany · Hybrid
Deine Aufgaben Als Customer Support Specialist bist du die erste Anlaufstelle für unsere Kund:innen und sorgst dafür, dass sie unsere Software erfolgreich einsetzen können. Kundenbetreuung & Servicequalität Du führst zie…
Skills: Customer Support, Technical Troubleshooting, Ticket System Management, SLA Compliance, Knowledge Base Management
Stuttgart, Baden-Württemberg, Germany • Hybrid
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Act as the first point of contact for customers to ensure successful software utilization through phone and ticket-based support. Maintain high service standards, document knowledge, and collaborate with internal departments to improve support processes.
Requires a commercial education, training in opticianry/acoustics, or a comparable qualification with initial experience in customer support, ideally in a SaaS environment. Must possess strong technical understanding, fluent German (C1), and a structured way of working.
Als Customer Support Specialist bist du die erste Anlaufstelle für unsere Kund:innen und sorgst dafür, dass sie unsere Software erfolgreich einsetzen können.
Empowering opticians, audiologists and therapists with digital solutions.
The leading software providers for hearing care professionals, opticians and therapists are bundled under the umbrella of the EVEX Group. The EVEX Group is responsible for the Group's overall strategy and places particular emphasis on innovation, growth and integration. We want to develop an even stronger group from individual, strong companies. The management of the EVEX Group works closely with the managers of the subsidiaries, who continue to have a great deal of entrepreneurial freedom in the development of the respective companies. Imprint: https://www.evex-group.com/rechtliches/impressum
Offices: München, DE · Leinfelden-Echterdingen, DE · Frechen, DE · Leonberg, DE · York, GB
Empowering opticians, audiologists and therapists with digital solutions.
The leading software providers for hearing care professionals, opticians and therapists are bundled under the umbrella of the EVEX Group. The EVEX Group is responsible for the Group's overall strategy and places particular emphasis on innovation, growth and integration. We want to develop an even stronger group from individual, strong companies. The management of the EVEX Group works closely with the managers of the subsidiaries, who continue to have a great deal of entrepreneurial freedom in the development of the respective companies. Imprint: https://www.evex-group.com/rechtliches/impressum
Offices: München, DE · Leinfelden-Echterdingen, DE · Frechen, DE · Leonberg, DE · York, GB
