Berlin, Connecticut, United States · Hybrid
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Our Tea…
Skills: IT Service Management, ServiceNow, ITIL, Governance, Strategic planning
Norwalk, Connecticut, United States · On-site
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Individ…
Skills: Gas Metering, Appliance Repair, Piping Installation, Emergency Response, Customer Service
Berlin, Connecticut, United States · Hybrid
$86k–$96k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversou…
Skills: Financial reporting, Accounting theory, Legal billing, Budget monitoring, Variance reporting
Manchester, New Hampshire, United States · Hybrid
$96k–$107k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversou…
Skills: Energy efficiency, Project management, Technical sales, Power BI, Data analysis
Waterbury, Connecticut, United States · On-site
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Buildin…
Skills: Hvac maintenance, Refrigeration equipment, Electronic controls, Compressed air systems, Water cooled chillers
Westwood, Massachusetts, United States · Hybrid
$104k–$115k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversou…
Skills: Customer billing, Accounting, Credit and collection, Leadership, Data processing
Berlin, Connecticut, United States · On-site
$127k–$141k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Role an…
Skills: Electric transmission, Electric distribution, Overhead line operations, Safety leadership, Team supervision
Yarmouth, Massachusetts, United States · On-site
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. POSITIO…
Skills: Electric transmission, Distribution systems, Hot stick operation, Fault locating, Switching devices
Norwalk, Connecticut, United States · On-site
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Role an…
Skills: Substation maintenance, Circuit breaker repair, Switchgear installation, Electrical testing, Wiring diagram interpretation
Berlin, Connecticut, United States · On-site
$115k–$128k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Role an…
Skills: Occupational safety, Regulatory compliance, Program management, OSHA regulations, DOT regulations
Somerville, Massachusetts, United States · On-site
$126k–$140k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Our Met…
Skills: Meter testing, Field service management, Staff supervision, Union contract administration, Conflict resolution
Berlin, Connecticut, United States · Hybrid
$195k–$216k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Role an…
Skills: Finance, Accounting, Utility regulation, Revenue requirements, Rate making theory
Windsor, Connecticut, United States · Hybrid
$88k–$98k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Key mem…
Skills: Data analysis, Python, Spark, SQL, Reporting
Hooksett, New Hampshire, United States · Hybrid
$123k–$136k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversou…
Skills: Project management, Leadership, Teambuilding, Coaching, Problem solving
Hartford, Connecticut, United States · Hybrid
$100k–$112k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. This is…
Skills: Transmission asset management, Substation maintenance, Capital budgeting, Regulatory compliance, Reliability analysis
Berlin, Connecticut, United States · Hybrid
$85k–$94k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversou…
Skills: Benefits analysis, ERISA plan audits, SOX controls, Financial reporting, Compliance
Berlin, Connecticut, United States · Hybrid
$172k–$191k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. The Sys…
Skills: System Reliability Planning, Resiliency Planning, Predictive Analytics, Distribution System Planning, Regulatory Testimony
Westwood, Massachusetts, United States · Hybrid
$146k–$162k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. This po…
Skills: Protection & Controls Engineering, NERC compliance, NPCC compliance, ISO-NE compliance, Relay setting calculation
Berlin, Connecticut, United States · On-site
$100k–$112k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. The Pro…
Skills: Protection and control systems, Electrical engineering, Power systems, ASPEN One-liner, Fault simulation
Berlin, Connecticut, United States · On-site
$100k–$112k/yr
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. The Pro…
Skills: Protection and control systems, Electrical engineering, Power systems engineering, Relay settings, Logic processors
Berlin, Connecticut, United States • Hybrid
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The Manager of the IT Service Management Office leads the organization's IT service management strategy, governance, and operations while overseeing the ServiceNow platform roadmap. This role is responsible for driving ITIL process maturity, managing vendor relationships, and ensuring alignment between IT services and business objectives.
Candidates must possess a baccalaureate degree and at least 10 years of experience in IT and management, including 3 years in a leadership role. An ITIL certification is required, along with 5 or more years of proven experience managing the ServiceNow platform.
Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.
We have an exciting leadership role to join our IT Service Management Office. The Manager of the IT Service Management Office (SMO) and ServiceNow Platform is responsible for leading the organization’s IT service management strategy, governance, and operations. This role oversees the design, implementation, and continuous improvement of ITIL-based processes, ensuring alignment with business objectives. Additionally, the manager owns the ServiceNow platform roadmap, administration, and optimization to deliver efficient, automated, and scalable IT services at Eversource.
The role can be based in: Berlin, CT, Windsor, CT, or Westwood, MA
Establish and maintain IT Service Management (ITSM) governance, policies, and standards.
Drive adoption and maturity of ITIL processes (Incident, Problem, Change, Request, Knowledge, Event, CMDB, Asset, BCM, SPM, APM, TPM and other processes).
Monitor and report on ITSM performance metrics and KPIs to ensure service quality and compliance from managed services and internal IT services.
Collaborate with business and IT stakeholders to align service management practices with organizational goals.
Lead continual service improvement initiatives across IT services.
Manager of service management team and managed services vendors.
Provide storm and emergency response services.
Own the ServiceNow platform strategy, roadmap, and lifecycle management.
Oversee platform administration, configuration, and integration with other enterprise systems.
Ensure platform stability, security, and compliance with organizational standards.
Manage ServiceNow development team and coordinate enhancements, upgrades, and new module implementations.
Evaluate and implement automation opportunities to improve IT service delivery utilizing an Agile methodology.
Manage and mentor a team of ITSM professionals and ServiceNow developers/administrators.
Partner with IT leadership to align SMO objectives with enterprise IT strategy.
Act as a key liaison between IT operations, business units, and vendors.
Strategic thinking and ability to align IT services with business needs.
Strong analytical and problem-solving skills.
Ability to lead cross-functional teams and drive organizational change.
Vendor and contract management experience.
Baccalaureate degree or equivalent
10 or more years of experience in IT and management with at least 3 years in a leadership role.
Strong knowledge of ITIL 4 framework; ITIL certification required
5+ years of proven experience managing ServiceNow platform
Excellent leadership, communication, and stakeholder management skills.
Experience with process improvement methodologies (Lean, Six Sigma) is a plus.
ITIL certification required.
Lean Six Sigma certification preferred.
Must be available to work emergency storm assignment as required.
Must be available to travel between MA/CT/NH as necessary.
HYBRID WORK POLICY
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
#corpajd
#LI-RL1
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership & accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
Worker Type:
RegularResponding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor
Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.4 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team- , talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.
Offices: 56 Prospect Street, Hartford, Connecticut 06103, US · 107 Selden Street, Berlin, Connecticut 06037, US · 247 Station Drive, Westwood, MA 02090, US · 780 N. Commercial Street, Manchester, nh 03101, US · 300 Cadwell Drive, Springfield, MA 01104, US
Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.4 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team- , talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.
Offices: 56 Prospect Street, Hartford, Connecticut 06103, US · 107 Selden Street, Berlin, Connecticut 06037, US · 247 Station Drive, Westwood, MA 02090, US · 780 N. Commercial Street, Manchester, nh 03101, US · 300 Cadwell Drive, Springfield, MA 01104, US
