Port Orchard, Washington, United States · On-site
$17/hr–$19/hr
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Customer Service, Cashiering, POS System Operation, Problem Solving, Microsoft Office
Port Orchard, Washington, United States · On-site
$23/hr–$27/hr
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Retail Operations, Staff Supervision, Customer Service, Point of Sale (POS) Systems, Employee Training
Seattle, Washington, United States · On-site
$95k–$110k/yr
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Business Development, Account Management, Vendor Management, Procurement, Logistics
Lynnwood, Washington, United States · On-site
$17/hr–$17/hr
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Material Handling, Sorting, Forklift Operation, Safety Compliance, Inventory Flow
Lynnwood, Washington, United States · On-site
$17/hr–$17/hr
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Cashiering, Customer Service, POS Transactions, Merchandising, Inventory Restocking
Seattle, Washington, United States · On-site
$58k–$63k/yr
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Retail Leadership, Team Management, Merchandising, Budgeting, P&L Management
Seattle, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Shipping and Receiving, Warehouse Operations, Microsoft Office, Shipping Software, Inventory Management
Seattle, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: E-commerce Listing, eBay Marketplace, Digital Photography, Data Entry, Customer Service
Seattle, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Material Handling, Sorting, Waste Management, Forklift Operation, Safety Compliance
Marysville, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Sorting, Product Evaluation, Inventory Management, Safety Compliance, Customer Satisfaction
Marysville, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Cash Handling, Customer Service, POS Systems, Merchandising, Inventory Restocking
Shoreline, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Cash Handling, Customer Service, Point of Sale (POS), Merchandising, Inventory Restocking
Marysville, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Material Handling, Sorting, Waste Management, Forklift Operation, Safety Compliance
Marysville, Washington, United States · On-site
About Evergreen Goodwill Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training,…
Skills: Customer Service, Cashiering, POS System Operation, Cash Handling, Problem Solving
Port Orchard, Washington, United States • On-site
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The associate interacts with customers and donors to resolve problems, provide information, and process transactions using a POS system. They are also responsible for maintaining a clean work environment and ensuring a high level of customer satisfaction.
Candidates should have at least one year of retail or customer service experience and proficiency in Microsoft Office. Physical ability to lift up to 40 pounds and stand for long periods is required.
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Job Title: Customer Service Associate
Department: Retail Operations
FLSA Status: Non-Exempt
Reports to: Store Manager
About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.
Pay Rate: $17.63 - $19.00 /hour
About the Position
The Customer Service Associate interact with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.
Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Computer/Technology Skills:
Certificates, Licenses, or Registrations: N/A
Physical Abilities:
While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities:
Work Environment:
While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
Jobs change lives.
Goodwill is a 501(c)3 nonprofit organization whose mission is to help low-income and disadvantaged people in our community prepare for and secure jobs so they may achieve self-sufficiency for themselves and their families. The people we help face poverty, lack of education and job skills, and limited English proficiency, all of which have kept them from finding or keeping employment. Our comprehensive, free job training and education programs give our students the skills and training to find and keep a job. Donors and shoppers are critical to our mission. Donations of reusable items from the community are sold in our stores, and the net proceeds, along with financial donations from foundations, corporations and individuals, make it possible for us to operate these programs at no cost to those in need in the communities we serve.
Offices: 700 Dearborn Pl. S., Seattle, WA 98144, US
Jobs change lives.
Goodwill is a 501(c)3 nonprofit organization whose mission is to help low-income and disadvantaged people in our community prepare for and secure jobs so they may achieve self-sufficiency for themselves and their families. The people we help face poverty, lack of education and job skills, and limited English proficiency, all of which have kept them from finding or keeping employment. Our comprehensive, free job training and education programs give our students the skills and training to find and keep a job. Donors and shoppers are critical to our mission. Donations of reusable items from the community are sold in our stores, and the net proceeds, along with financial donations from foundations, corporations and individuals, make it possible for us to operate these programs at no cost to those in need in the communities we serve.
Offices: 700 Dearborn Pl. S., Seattle, WA 98144, US
