Spring Valley Village, Texas, United States · Hybrid
ABOUT THIS ROLE ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes…
Skills: Tier 3 Technical Support, Microsoft 365 Administration, Network Troubleshooting, Firewall Administration, VPN Configuration
Spring Valley Village, Texas, United States • Hybrid
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Provide advanced Tier 3 technical support and handle complex escalations via remote sessions and on-site visits for Houston-area clients. Manage and troubleshoot network infrastructure, Microsoft 365 environments, and business-class security solutions.
Requires 3+ years of technical support experience in a managed services environment with strong knowledge of Windows, macOS, and networking protocols. A bachelor's degree in computer science or related field is preferred, along with certifications like CompTIA Network+ or Security+.
ABOUT THIS ROLE
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes. Our LIVE Desk is the heartbeat of client experience - and this role sits at a uniquely visible intersection of remote support and on-site presence.
We are looking for an experienced, motivated Tier 3 Support Engineer with strong technical skills, a superior customer service aptitude, and a genuine passion for technology. You will handle complex escalations, think outside the box to identify root causes, and communicate technical solutions clearly to clients of all backgrounds. You stay current on emerging technologies and industry trends - not because you have to, but because you want to.
As a Dispatchable Support Engineer, you will serve Houston-area clients both remotely and on-site. Candidates who live in or near Houston are strongly preferred - your proximity to our clients is part of what makes this role work.
RESPONSIBILITIES
QUALIFICATIONS
BENEFITS
Flat Fee Worry Free IT
Founded in Houston, TX in 1997, ERGOS is a Managed IT Service and Cloud Solution Provider. We provide Managed IT Services, Cloud IT Solutions, Outsourced IT Solutions, and Application Solutions that help power your business. For the past 25 years, ERGOS has been delivering award-winning IT solutions and prompt support with a focus on our clients’ success. With locations around the United States, as well as London, UK, we are positioned globally to help our clients grow. ERGOS has been included on the Inc. 5000 Fastest growing companies in the USA nine times since 2008. ERGOS provides Managed IT services, Managed Private Cloud, IT Infrastructure, Cloud IT and Business Solutions that Power Your Business and empower your work force. ERGOS has earned its reputation by being a professional, experienced and dedicated company that concentrates on fulfilling its mission, to Create Raving Clients. We use proven, standard methodologies across our client networks. Thanks to our dedicated project team, our network designs, installations, migrations, and applications are completed on budget, on time, and many times, ahead of schedule. When we take on a project, our goal is to do it right the first time with thorough assessments and best-practices project planning.
Offices: 6110 Clarkson Ln, Houston, Texas 77055, US · 1755 N Collins Blvd, Ste. 310, Richardson, Texas 75080, US · 8134 Exchange Drive, Austin, Texas 78754, US · Dubai Internet City, Building #11, Office 409, Dubai, UAE, US · 2407 Timberloch Place, Ste - G, The Woodlands, TX 77380, US
Flat Fee Worry Free IT
Founded in Houston, TX in 1997, ERGOS is a Managed IT Service and Cloud Solution Provider. We provide Managed IT Services, Cloud IT Solutions, Outsourced IT Solutions, and Application Solutions that help power your business. For the past 25 years, ERGOS has been delivering award-winning IT solutions and prompt support with a focus on our clients’ success. With locations around the United States, as well as London, UK, we are positioned globally to help our clients grow. ERGOS has been included on the Inc. 5000 Fastest growing companies in the USA nine times since 2008. ERGOS provides Managed IT services, Managed Private Cloud, IT Infrastructure, Cloud IT and Business Solutions that Power Your Business and empower your work force. ERGOS has earned its reputation by being a professional, experienced and dedicated company that concentrates on fulfilling its mission, to Create Raving Clients. We use proven, standard methodologies across our client networks. Thanks to our dedicated project team, our network designs, installations, migrations, and applications are completed on budget, on time, and many times, ahead of schedule. When we take on a project, our goal is to do it right the first time with thorough assessments and best-practices project planning.
Offices: 6110 Clarkson Ln, Houston, Texas 77055, US · 1755 N Collins Blvd, Ste. 310, Richardson, Texas 75080, US · 8134 Exchange Drive, Austin, Texas 78754, US · Dubai Internet City, Building #11, Office 409, Dubai, UAE, US · 2407 Timberloch Place, Ste - G, The Woodlands, TX 77380, US
