Jobs at Entre Nous Femmes Housing Society (Now Hiring) — 2 open

Housing Administrator

Full-time, 36 hours, 4.5-day work week

Entre Nous Femmes Housing Society properties (various), Metro Vancouver

Entre Nous Femmes Housing Society (ENFHS) is a charitable not-for-profit housing organization that began over 40 years ago by three single mothers looking to create more affordable housing for families like theirs. As one of Canada’s first women-led charitable housing organizations, we are committed to enhancing people’s lives, particularly the lives of women, single-parent families and other equity-deserving groups, by creating communities that provide affordable, safe, and secure housing.

We currently serve over 1200 low-income women, children, single-parent families, seniors, and people with disabilities across 469 affordable rental homes in thirteen properties in Burnaby, New Westminster, North Vancouver, Vancouver, and Surrey.

Over the next five years, we plan to double the number of people we serve and the units we manage to meet the region's critical demand for affordable housing. By 2027 we will be welcoming 500 households to four new buildings in Port Moody and Vancouver. As part of this growth, we are growing our team with dedicated individuals who share our commitment to enhancing people’s lives by creating affordable, safe, and secure housing communities in Metro Vancouver.

Entre Nous Femmes Housing Society respectfully acknowledges that we work and provide affordable homes on the traditional and unceded territories of the Coast Salish peoples, specifically the q̓ic̓əy̓ (Katzie), Qw’? ntl’en (Kwantlen), kʷikʷəƛ̓əm (Kwikwetlem), xʷməθkʷəy̓əm (Musqueam), Qiqá:yt (Qayqayt), Semiahmoo, Sḵwx̱wú7mesh (Squamish), sc̓əwaθən məsteyəxʷ (Tsawwassen) and səlilwətaɬ (Tsleil-Waututh) First Nations. We are grateful to live and work on these lands.

We are committed to working in a good way with Indigenous peoples and organizations through anti-racist and anti-colonial actions, continued commitments to reconciliation, and working in solidarity and partnership with Indigenous Peoples to ensure everyone has a safe and secure place to call home.

We are also committed to creating a diverse and inclusive work environment that reflects the community we serve, where everyone feels they belong and can thrive. We encourage women and gender-diverse individuals, people of colour, Indigenous and other equity-deserving groups and those with lived experience in social housing and single-family households to apply. ENFHS is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

For more details about ENFHS, please go to our website at enfhs.ca.

THE OPPORTUNITY

Entre Nous Femmes Housing Society (ENFHS) seeks a collaborative and inclusive team member to support the Housing & Property Services team in managing successful tenancies in ENFHS’s affordable and mixed-income rental housing portfolio and providing excellent housing services to residents and stakeholders. The Housing Administrator supports the Senior Housing Manager, Housing Managers and the Housing & Property Services team with administrative tasks, leasing, notices, and resident relations. This dynamic position is for someone looking to progress their career in property management, community engagement, and non-profit housing.

The Housing Administrator will report directly to the Senior Housing Manager. The position is part of the Housing & Property Services team, led by the Director, Housing & Property Services.

KEY POSITION RESPONSIBILITIES

• Provide general administrative support to the Senior Housing Manager, Housing Managers and Director, Housing & Property Services.
• Coordinate applicant intake, eligibility reviews, and waitlist management.
• Coordinate applicant screening, including reference and documentation verification.
• Schedule and conduct suite showings and leasing appointments.
• Assist with marketing and promotion of available units.
• Provide exceptional customer service to residents and stakeholders.
• Data entry and data processing in Arcori, the Society’s property management system, for rent rolls. Run reports as needed.
• Ensure all resident information is up-to-date and accurately entered into the Arcori system.
• Support the Rent Review Coordinator in collecting income documents from residents and ensuring all requirements are met.
• Draft building-wide and unit notices under the direction of the Senior Housing Manager and distribute them at sites.
• Support the annual unit inspections, coordinating move-ins and move-outs, resident selection, internal transfers, showing suites and supporting lease agreements and other administrative duties.
• Support the Senior Housing Manager and Housing Managers to respond promptly and respectfully to residents and community enquiries or complaints.
• Support the maintenance of current and archived resident lease agreements and files as required.
• Support the preparation of documentation for RTB hearings and disputes.
• Support the maintenance of vacancy, internal transfer, and partner organization referral lists.
• Support resident engagement activities as required.
• Support general office administration duties as required for staff coverage.
• Opportunities to support the management of limited sites with the Housing Manager to gain experience in property management.
• Perform other related duties that might be required.

The preceding job description is not exhaustive and may occasionally change depending on the organization’s needs.

ESSENTIAL QUALITIES AND EXPERIENCE

Entre Nous Femmes Housing Society welcomes all experienced administrators to apply. We will prioritize candidates with the following attributes or an equivalent combination of education and experience.

EDUCATION

• High-school certificate.
• Post-secondary education (i.e. degree, diploma, certificate) in non-profit housing property management, rental property management license or related field would be an asset.

EXPERIENCE

• A minimum of two to five (2-5) years of administrative experience is required.
• Experience in leasing or event management would be an asset.
• Experience in the non-profit and co-op housing sector would be an asset.
• An equivalent level of skills and experience will be considered.

KNOWLEDGE, SKILLS & ATTRIBUTES

• Excellent competency in administration and resident/customer relations.
• Excellent organizational and project management abilities.
• Excellent interpersonal and conflict-management skills.
• Aptitude in decision-making and problem-solving.
• Ability to work independently and well under pressure.
• Ability to handle multiple demands, tight timelines and competing priorities.
• An understanding of diversity, equity, inclusion, decolonization, and indigenization best practices and principles.
• Excellent digital literacy and experience with MS Office Suite Products: Outlook, Word, Excel, Teams, OneDrive, Windows-based operating systems, internet, and mobile technology.
• Experience working in Arcori or other property management systems would be an asset.
• Experience with subsidized and market rental housing would be an asset.
• Lived experience in social housing would be an asset.
• Must have access to reliable transportation and a valid driver’s license.

OTHER

• The position may require weekly travel to Burnaby, New Westminster, North Vancouver, Port Moody, Surrey and Vancouver, or anywhere ENFHS buildings are located.
• The position has a three (3) month probationary period.
• This position requires a criminal record check for working with vulnerable children and adults (paid for by ENFHS).
• The successful candidate must be fully vaccinated against COVID-19 or be willing to get vaccinated before their start date.

COMPENSATION

Entre Nous Femmes Housing Society’s Housing Administrator position is budgeted to pay competitively within the sector.

The hourly wage for this role is $28.00 to $32.00 per hour, commensurate with experience. The position is 36 hours a week, Monday to Friday, with a half-day every Friday.

ENFHS provides the following benefits:

• Competitive wages and annual reviews.
• Three weeks’ vacation to start.
• One week of additional paid vacation during holiday office closure from December to January.
• Comprehensive extended health, vision, and dental package.
• 5% RRSP contribution after three months of successful employment.
• $350 reimbursable annual Employee Wellness Program.
• Staff training and professional development opportunities.

APPLICATION PROCESS

We encourage applications from all genders, backgrounds, and cultures to join our diverse and inclusive team.

If you are excited about this opportunity with Entre Nous Femmes Housing Society, we invite you to submit your resume and cover letter at https://enfhs.bamboohr.com/careers

Postings will remain open until the position is filled. We thank all applicants for their interest in our career opportunities. However, only candidates selected for an interview will be contacted.