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Jobs at Enroute (Now Hiring) — 13 open

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Technical Support TRAINEE (3 months project - potential extent)

Mexico · Remote OK

Entry level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: JavaScript, HTML, CSS, Web Development, AdTech

Enroute logoEnroute

Technical Support TRAINEE (3 months project - potential extent)

United States · Remote OK

Entry level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: JavaScript, HTML, CSS, Web Development, AdTech

Enroute logoEnroute

Technical Support TRAINEE (3 months project - potential extent)

Monterrey, Nuevo León, Mexico · Remote OK

Entry level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: JavaScript, HTML, CSS, Web Development, AdTech

Enroute logoEnroute

Senior Data Engineer

Mexico · Remote OK

Senior

We love technology, and we enjoy what we do. We are constantly driven by curiosity, innovation, and the desire to improve every day. We take ownership of our work, value collaboration, and foster a culture of trust and a…

Skills: AWS Glue, AWS Lambda, AWS S3, AWS DynamoDB, AWS Step Functions

Enroute logoEnroute

Mid Video Engineer Node.js

Germany · Remote Solely

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Mid Video Engineer Node.js

Monterrey, Nuevo León, Mexico · Remote OK

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Mid Video Engineer Node.js

Kota Kinabalu, Sabah, Malaysia · Remote OK

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Mid Video Engineer Node.js

Pakistan · Remote Solely

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Mid Video Engineer Node.js

United States · Remote OK

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Mid Video Engineer Node.js

India · Remote Solely

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Mid-Level Video Engineer

Mexico · Remote OK

Mid level

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a chall…

Skills: Node.js, HLS, FFmpeg, Adaptive Streaming, Microservices

Enroute logoEnroute

Senior Systems Analyst

Argentina · Remote OK

Senior

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challeng…

Skills: Requirements Gathering, Business Process Analysis, Data Modeling, SQL, Python

Enroute logoEnroute

Senior Systems Analyst

Colombia · Remote OK

Senior

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challeng…

Skills: Requirements Gathering, Business Process Analysis, Data Modeling, SQL, Python

Enroute logo

Technical Support TRAINEE (3 months project - potential extent)

Enroute

Mexico • Remote OK

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Entry level

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  • Temporary
  • bachelor degree
  • Year-end Bonus, Social Security (IMSS), Retirement Fund (AFORE), Housing Fund (INFONAVIT), Major Medical Expenses Insurance, Life Insurance
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in Mexico

Responsibilities

The trainee will monitor, investigate, and resolve technical issues reported by clients or internal teams. This includes incident handling, troubleshooting, and escalating issues to appropriate teams to ensure timely resolution.

Requirements

Requires a Bachelor's degree in Software Development, Computer Science, or a related field. Candidates should have a strong understanding of software fundamentals and basic knowledge of at least one programming or scripting language.

Full job description

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and strive to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

At Enroute, we are looking for a Technical Support Trainee for 3 months project with potential extent to join a high-impact team responsible for designing, building, and evolving a customer-facing application.

The Technical Support Engineer Trainee supports the monitoring, investigation, and resolution of technical issues reported by clients or internal teams. This role focuses on incident handling, hands-on troubleshooting, data analysis, pattern identification across cases, and timely escalation to the appropriate teams. The trainee works closely with senior support engineers and operations teams to ensure issues are accurately diagnosed, documented, and resolved.

  • Bachelor’s degree in Software Development, Computer Science, or related field
  • Strong understanding of software fundamentals (programming concepts, APIs, data flow)
  • Basic knowledge of at least one programming or scripting language (e.g., Python, JavaScript)
  • Ability to analyze technical problems in a structured, methodical way
  • Comfortable working with logs, dashboards, and technical tools
  • Clear written communication for technical documentation and ticket updates
  • Attention to detail and strong follow-through
  • Willingness to learn support workflows, escalation paths, and SLA-driven work

Nice to Have

  • Internship, academic projects, or labs involving debugging or system analysis
  • Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
  • Exposure to monitoring tools, databases, or cloud environments
  • Basic understanding of incident management or support processes

Skills

JavaScript

HTML

CSS

Web Development

AdTech is a plus

    • Monetary compensation
    • Year-end Bonus
    • IMSS, AFORE, INFONAVIT
    • Major Medical Expenses Insurance
    • Life Insurance
    • Funeral Expenses Coverage
    • TDU Membership
    • MediAccess
    • Health Check-Up Subsidy
    • Preferential rates for car insurance
    • Vacations
    • Official Mexican Holidays
    • Life Happens Days
    • Bereavement Leave
    • Civil Marriage Leave
    • English Classes
    • Certifications
    • Educational Agreements (Talisis, U-ERRE, UNID, TecMilenio, Tec de Monterrey, UDEM, SPIS)
    • Corporate Agreements & Discounts (Sorteos Tec, Envia Flores, TopGolf)
    • Taquitos Rewards
    • Birthday Bonus
    • Work-from-home Bonus
    • Laptop Policy

Related keywords

Technical SupportSoftware DevelopmentComputer ScienceAPIsPythonJavaScriptHTMLCSSWeb DevelopmentAdTechJiraServiceNowZendeskIncident ManagementSLADebugging

About Enroute

LinkedInVisit site

We deliver IT services and solutions provided by a team of passionate problem solving individuals highly skilled.

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2005
Headquarters
Monterrey, Nuevo León
LinkedIn followers
21,471

We are a group of top-notch gurus that bring together years of experience, cutting edge technology skills and cost-effective frameworks into a single place, we fuse them and deliver a sexy and perfectly fitted solution for all of our partners. https://www.youtube.com/watch?v=wRPe_9ERO4E WHAT WE DO We guide our clients for preparation and execution of critical projects and sourcing plans to: Minimize risks Drive Innovation Ensure the highest ROI Create value HOW WE DO IT Based on our extensive experience and industry standards, we have developed a set of frameworks that allow us to achieve and deliver outstanding results by following our processes. WHAT WE OFFER QA & Testing We leverage framework and extensive cross-industry experience to put in place the best product quality strategy for your product development and maintenance needs. Software Development We provide you with the analysis that will guide software development and implement a strategy to meet your needs. We strive to understand your business so we can create solutions that impact your organization and user experience. Application Maintenance and Support At Enroute, we’ll seamlessly maintain and support your business-critical applications to meet business demands – all while providing security. 3D-Printing We will take you from the idea to the prototype. Our methodology enables brilliant minds to iterate on their innovations quickly, ensuring that they deliver value quickly. We are experts at digital modeling and 3D printing. Data Management We help companies harness the tools and processes necessary to keep their data viable using our frameworks. From Big Data to Master Data Management (MDM). Inventory Management We provide end-to-end solutions for your inventory and supply chain needs, assuring that once we’ve created visibility, we can standardize the procurement process and optimize material management.

Offices: Puerta del Sol Nte 209, Residencial Dinastía, Monterrey, Nuevo León 64639, MX · 15995 N. Barkers Landing Rd, Suite 315, Houston, TX 77079, US

QA & TestingSoftware DevelopmentApplication Maintenance and Support3D PrintingData ManagementInventory ManagementQuality AssuranceNearshoreInformation Technologyand Agile Methodology
View all jobs at Enroute

About Enroute

LinkedInVisit site

We deliver IT services and solutions provided by a team of passionate problem solving individuals highly skilled.

Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2005
Headquarters
Monterrey, Nuevo León
LinkedIn followers
21,471

We are a group of top-notch gurus that bring together years of experience, cutting edge technology skills and cost-effective frameworks into a single place, we fuse them and deliver a sexy and perfectly fitted solution for all of our partners. https://www.youtube.com/watch?v=wRPe_9ERO4E WHAT WE DO We guide our clients for preparation and execution of critical projects and sourcing plans to: Minimize risks Drive Innovation Ensure the highest ROI Create value HOW WE DO IT Based on our extensive experience and industry standards, we have developed a set of frameworks that allow us to achieve and deliver outstanding results by following our processes. WHAT WE OFFER QA & Testing We leverage framework and extensive cross-industry experience to put in place the best product quality strategy for your product development and maintenance needs. Software Development We provide you with the analysis that will guide software development and implement a strategy to meet your needs. We strive to understand your business so we can create solutions that impact your organization and user experience. Application Maintenance and Support At Enroute, we’ll seamlessly maintain and support your business-critical applications to meet business demands – all while providing security. 3D-Printing We will take you from the idea to the prototype. Our methodology enables brilliant minds to iterate on their innovations quickly, ensuring that they deliver value quickly. We are experts at digital modeling and 3D printing. Data Management We help companies harness the tools and processes necessary to keep their data viable using our frameworks. From Big Data to Master Data Management (MDM). Inventory Management We provide end-to-end solutions for your inventory and supply chain needs, assuring that once we’ve created visibility, we can standardize the procurement process and optimize material management.

Offices: Puerta del Sol Nte 209, Residencial Dinastía, Monterrey, Nuevo León 64639, MX · 15995 N. Barkers Landing Rd, Suite 315, Houston, TX 77079, US

QA & TestingSoftware DevelopmentApplication Maintenance and Support3D PrintingData ManagementInventory ManagementQuality AssuranceNearshoreInformation Technologyand Agile Methodology
View all jobs at Enroute

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