Digital Platforms Manager

Application Deadline: 28 August 2026

Department: Marketing and Communications

Employment Type: Permanent - Full Time

Location: London

Compensation: from £36,000 per annum

Description

• Work with the Head of Digital to define the roadmap for the organisation's core digital platforms and integrations, ensuring they continue to meet organisational needs and deliver maximum value.
• Develop meaningful reporting and insights that support operational and strategic decision making.
• Oversee the day-to-day management, configuration and optimisation of the organisation's digital platforms.
• Maintain data quality and accuracy within databases, including data imports, de-duping, implementation of data hygiene best practice, and regular system audits.
• Assist with reconciliation of performance ticket sales at external venues, liaising between internal departments and venues to manage allocations, bookings and financial settlement.
• Become the organisation's expert on the effective use of our digital systems Beacon (CRM), Mind Body (Class Management), Monad (Event ticketing) and Vimeo OTT.
• Oversee good data management practices and help improve the quality, consistency and accessibility of organisational data.

Key Selection Criteria

• Experience managing or owning business-critical digital platforms such as CRM, ticketing, booking, membership or other operational systems.
• Experience translating business requirements into practical digital solutions.
• Knowledge of working across system integrations, APIs and workflow automation.
• Proven track record of developing positive working relationships with a wide range of internal users along with external agencies and suppliers; ability to provide a friendly service to people at all levels.
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions.