San Diego, California, United States · Remote OK
Helpdesk Manager Job Title: Helpdesk Manager Location: San Diego, CA (fully remote position, on-site travel may be required) Employment Type: Full-Time About the Role Lead helpdesk operations for Navy financial systems o…
Skills: Helpdesk Management, Oracle Federal Financials, DAI Support, Process Automation, RPA
San Diego, California, United States · Remote OK
Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, San Diego, CA Job Title: DAI Support Subject Matter Expert (SME) Location: San Diego, CA (fully remote position, on-site travel may be required) Employm…
Skills: DAI, Oracle Federal Financials, Tier 1 Helpdesk Support, Oracle Analytics Server, Order to Cash
Virginia Beach, Virginia, United States · Remote OK
Defense Agencies Initiative (DAI)/Oracle Federal Financials Expert, Virginia Beach, VA Job Title: DAI Support Subject Matter Expert (SME) Location: Virginia Beach, VA (fully remote position, on-site travel may be require…
Skills: DAI, Oracle Federal Financials, Tier 1 Helpdesk Support, Order to Cash, Oracle Analytics Server
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Lead helpdesk operations for Navy financial systems within the DAI/Oracle Federal Financials environment. Responsibilities include providing Tier 1 support, managing program reporting, and implementing process automation solutions.
Requires at least 5 years of DoD experience managing complex programs and 7 years of direct DAI financial operations support. Candidates must be U.S. citizens with AI tool experience and the ability to pass a background check.
Helpdesk Manager
Job Title: Helpdesk Manager
Location: San Diego, CA (fully remote position, on-site travel may be required)
Employment Type: Full-Time
About the Role Lead helpdesk operations for Navy financial systems operating within the Defense Agencies Initiative (DAI)/Oracle Federal Financials environment. This role combines hands-on Tier 1 support with team leadership, program reporting, and process automation.
Key Responsibilities
Minimum Qualifications
enGenius Consulting Group is an Equal Opportunity Employer
M/F/D/V
An experienced Small Business Prime Contractor serving the DoD & Federal Civilian Agencies for over 25 years.
enGenius is a Small Business, established in 1996, headquartered in Huntsville, Alabama. We provide information technology, financial management, strategic business solutions, and software engineering services while implementing leading edge technologies for improving system modernization and security to our clients worldwide. Our corporation is certified under industry standards such as ISO 9001:2015 Quality Management, ISO/IEC 20000-1:2018 for Service Management and ISO/IEC 27001:2013 for Information Security Management. CORE CAPABILITIES Financial & Business Solutions • Program & Project Management • Financial Management • Cost & Budget Management/Estimating • Business Intelligence (BI) • Data Collection & Analytics • Strategic Planning & Management Software Engineering Services • Design & Development • Operation & Maintenance • Systems Integration/ Modernization • Software Installation & Troubleshoot • Web-based Portals • Project/System Interface Security Solutions • Risk Management Framework (RMF) • Certification & Accreditation (C&A) • Information Assurance (IA) • Information Assurance Vulnerability Management (IAVM) • Authority-To-Operate (ATO) • Information Systems Security Compliance & Procedures Information Technology Solutions • Enterprise Infrastructure Management • Network/Systems Design & Administration • System Integration, Engineering, & Analysis • Installation, Maintenance, Support & Upgrade • Training & End User Support • Inventory & Asset Management
Offices: 1525 Perimeter Parkway, Suite 265, Huntsville, Alabama 35806, US · 11340 Lakefield Drive, Suite 270, Johns Creek, Georgia 30097, US
An experienced Small Business Prime Contractor serving the DoD & Federal Civilian Agencies for over 25 years.
enGenius is a Small Business, established in 1996, headquartered in Huntsville, Alabama. We provide information technology, financial management, strategic business solutions, and software engineering services while implementing leading edge technologies for improving system modernization and security to our clients worldwide. Our corporation is certified under industry standards such as ISO 9001:2015 Quality Management, ISO/IEC 20000-1:2018 for Service Management and ISO/IEC 27001:2013 for Information Security Management. CORE CAPABILITIES Financial & Business Solutions • Program & Project Management • Financial Management • Cost & Budget Management/Estimating • Business Intelligence (BI) • Data Collection & Analytics • Strategic Planning & Management Software Engineering Services • Design & Development • Operation & Maintenance • Systems Integration/ Modernization • Software Installation & Troubleshoot • Web-based Portals • Project/System Interface Security Solutions • Risk Management Framework (RMF) • Certification & Accreditation (C&A) • Information Assurance (IA) • Information Assurance Vulnerability Management (IAVM) • Authority-To-Operate (ATO) • Information Systems Security Compliance & Procedures Information Technology Solutions • Enterprise Infrastructure Management • Network/Systems Design & Administration • System Integration, Engineering, & Analysis • Installation, Maintenance, Support & Upgrade • Training & End User Support • Inventory & Asset Management
Offices: 1525 Perimeter Parkway, Suite 265, Huntsville, Alabama 35806, US · 11340 Lakefield Drive, Suite 270, Johns Creek, Georgia 30097, US
