Oklahoma City, Oklahoma, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio visual equipment setup, Equipment operation, Troubleshooting, Customer service, Hospitality
Nashville, Tennessee, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audiovisual setup, Equipment operation, Customer service, Troubleshooting, Problem solving
Melbourne, Victoria, Australia · On-site
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire. At Encore we believe in creating memorable event experiences that engage and transform organisation…
Skills: Audio visual equipment operation, Hybrid events, Virtual events, Camera operation, Customer service
Burbank, California, United States · On-site
$23/hr–$24/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audiovisual equipment setup, Equipment operation, Customer service, Troubleshooting, Problem solving
Tampa, Florida, United States · On-site
$19/hr–$24/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Operations, Staff Leadership, Customer Service, Technical Troubleshooting, Event Management
Miami, Florida, United States · On-site
$15/hr–$19/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Troubleshooting, Customer Service, Hospitality, Event Technology
Orlando, Florida, United States · On-site
$39k–$50k/yr
Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experien…
Skills: Sales, Consultative sales, Customer relationship management, Revenue generation, Hospitality
Prince George's County, Maryland, United States · On-site
$30/hr–$39/hr
Position Overview The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This…
Skills: Audiovisual equipment operation, Event setup, Technical troubleshooting, Customer service, Team leadership
Atlanta, Georgia, United States · On-site
$39k–$50k/yr
Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experien…
Skills: Sales, Customer Relationship Management, Hospitality, Event Planning, Audiovisual Technology
Barcelona, Catalonia, Spain · On-site
$47k–$55k/yr
Technical Specialist Audio / Responsable Technique Audio (H/F) Localisation : Paris, France (Offre ouverte à la réinstallation / Relocation offer) Langues : Français ou Anglais obligatoire (French or…
Skills: Audiovisual technology, Event management, Technical troubleshooting, Team leadership, Customer service
Barcelona, Catalonia, Spain · On-site
$47k–$55k/yr
Technical Specialist Video (M/F) Location: Paris, France (Relocation offer) Languages: French or English mandatory Contract Type: Full-time permanent (CDI) Salary: €47,000 to €55,000 gross annual (depending on …
Skills: Audiovisual equipment operation, Technical troubleshooting, Event supervision, Customer service, Mentorship
The Woodlands, Texas, United States · On-site
$15/hr–$20/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audio visual equipment setup, Technical troubleshooting, Customer service, Hospitality management, Event technology
San Antonio, Texas, United States · On-site
$15/hr–$20/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audiovisual equipment setup, Equipment operation, Troubleshooting, Customer service, Technical leadership
Austin, Texas, United States · On-site
$15/hr–$20/hr
Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This…
Skills: Audiovisual systems, Equipment setup, Troubleshooting, Customer service, Technical leadership
Barcelona, Catalonia, Spain · On-site
$47k–$55k/yr
Technical Specialist Video (M/F) Localisation : Paris, France (Offre ouverte à la réinstallation / Relocation offer) Langues : Français ou Anglais obligatoire Type de contrat : CDI Rémun&eacut…
Skills: Audiovisual technology, Technical operations, Event management, Team leadership, Problem solving
Barcelona, Catalonia, Spain · On-site
$47k–$55k/yr
Technical Specialist Audio / Responsable Technique Audio (H/F) Location: Paris, France (Relocation offer) Languages: French or English mandatory Contract Type: Full-time permanent (CDI) Salary: €47,000 to €55,0…
Skills: Audiovisual technology, Technical operations, Equipment management, Troubleshooting, Event supervision
Orange County, Florida, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio visual equipment setup, Equipment operation, Customer service, Troubleshooting, Problem solving
San José del Cabo, Baja California Sur, Mexico · On-site
Somos la empresa líder mundial en servicio completo de producción de eventos Te invitamos a sumarte a nuestro gran equipo de trabajo como: Técnico Audiovisual Hilton Los Cabos Requisitos: Disponibili…
Skills: Audiovisual equipment setup, Live event support, Wedding event production, Convention support, Equipment maintenance
Cancún, Quintana Roo, Mexico · On-site
Encore, importante empresa a nivel global en la industria audiovisual, producimos eventos presenciales, híbridos y virtuales dentro de hotelería o cualquier recinto. Te invitamos a sumarte a nuestro gran eq…
Skills: Event setup, Physical labor, Assembly, Disassembly, Technical support
Orange County, Florida, United States · On-site
$14/hr–$18/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audiovisual setup, Equipment operation, Customer service, Troubleshooting, Problem solving
Oklahoma City, Oklahoma, United States • On-site
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The Event Technician is responsible for the accurate setup, operation, and breakdown of audiovisual equipment to ensure successful events. They must provide excellent customer service by monitoring events and addressing client needs throughout the day.
Candidates must have a high school diploma, with an associate degree preferred, and at least one year of experience in customer service or audiovisual work. The role requires the ability to lift up to 50 lbs and a valid driver's license for operating company vehicles.
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• High School Diploma required. Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Instills Trust
• Safety Conscious
Drive Results
• Action Oriented
See The Big Picture
• Tech Savvy
Value People
• Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.
• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours
Lifting Requirements
• 0 - 15 lbs:* Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Occasionally
Carrying Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs: Occasionally
• Over 100 lbs: Never
Auditory/Visual Requirements
• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously
Pushing/Pulling Requirements
• 0 - 15 lbs*: Continuously
• 16 - 50 lbs*: Frequently
• 51 - 100 lbs*: Frequently
• Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for five years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
