Vancouver, British Columbia, Canada · On-site
$55k–$70k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through…
Skills: Audio Visual Operations, Staff Leadership, Performance Management, Inventory Control, Customer Service
Cancún, Quintana Roo, Mexico · On-site
Encore, importante empresa a nivel global en la industria audiovisual, producimos eventos presenciales, híbridos y virtuales dentro de hotelería o cualquier recinto. ¡Estamos buscando talento! Forma p…
Skills: Warehouse Management, Inventory Control, Loading and Unloading, Equipment Preparation, Equipment Organization
Philadelphia, Pennsylvania, United States · On-site
$49k–$63k/yr
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through …
Skills: Operations Management, Audio Visual Equipment, Customer Service, Staff Leadership, Performance Management
Barcelona, Catalonia, Spain · On-site
¡Únete a nuestro equipo en Barcelona! Estamos buscando un/a Técnico/a Audiovisual (h/m/d) Responsabilidades: Planificar, apoyar y ejecutar eventos de alta calidad en las instalaciones de nuestros soci…
Skills: Audiovisual Planning, Equipment Setup, Logistics Planning, Vendor Management, Customer Service
Napa, California, United States · On-site
$24/hr–$29/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Equipment, Staff Leadership, Customer Service, Technical Troubleshooting, Event Operations
Naples, Florida, United States · On-site
$65k–$84k/yr
Position Overview-This will be a Sept/October fill The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team de…
Skills: Financial Management, Operations Management, Sales Strategy, Customer Relationship Management, Audio-Visual Troubleshooting
The Woodlands, Texas, United States · On-site
$17/hr–$22/hr
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audio Visual Operation, Technical Troubleshooting, Customer Service, Event Supervision, Equipment Maintenance
Anaheim, California, United States · On-site
$70k–$70k/yr
Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experien…
Skills: Consultative Sales, Revenue Generation, Relationship Management, CRM Management, Proposal Preparation
Broomfield, Colorado, United States · On-site
$20/hr–$22/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
Chicago, Illinois, United States · On-site
$15/hr–$20/hr
Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to a…
Skills: Audio Visual Setup, Equipment Operation, Troubleshooting, Customer Service, Event Technology
London Borough of Hillingdon, England, United Kingdom · Hybrid
Account Receivable - German Speaking 10 Months Fixed Term Contract Uxbridge, UK (UB8) Are you German speaking and looking for your first AR role in Uxbridge? Position Overview The Accounts Receivable will be responsible …
Skills: German Fluency, Accounts Receivable, Accounts Payable, Invoice Processing, Microsoft Excel
Aurora, Colorado, United States · On-site
$58k–$68k/yr
Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experien…
Skills: Consultative Sales, Revenue Generation, Relationship Management, CRM Management, Proposal Preparation
Denver, Colorado, United States · On-site
$21/hr–$23/hr
Position Overview Warehouse and Driver Technician (Class C Non-CDL) is responsible for supporting warehouse operations and any projects as assigned. The primary responsibility of the Warehouse and Driver Technician is sh…
Skills: Shipping and Receiving, Inventory Control, Quality Control, Forklift Operation, CDL Class C Driving
Aurora, Colorado, United States · On-site
$73k–$86k/yr
Position Overview Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operat…
Skills: Audio-Visual Operations, Team Leadership, Asset Management, Customer Service, Budget Control
Austin, Texas, United States · On-site
$20/hr–$27/hr
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational eff…
Skills: Audio Visual Equipment, Staff Leadership, Customer Service, Technical Troubleshooting, Event Operations
Clark County, Nevada, United States · On-site
$27/hr–$35/hr
Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOP’s. Reports …
Skills: Rigging, Ground Rigging, High Rigging, Lift Operation, Safety Compliance
Clark County, Nevada, United States · On-site
$33/hr–$43/hr
Position Overview Rigging Supervisors are responsible for the safe installation and operation of rigging elements required within a particular property or collection of properties within their city and are the primary po…
Skills: Rigging Installation, Project Management, Load Calculations, Labor Management, Client Relations
Tampa, Florida, United States · On-site
Position Overview Responsible for performing rigging activities in a Hospitality or convention center environment while upholding safety and quality standards per all trade, Encore/property guidelines and SOPs. Act as pr…
Skills: Event Rigging, Crew Supervision, Safety Compliance, Equipment Inspection, Client Relations
Broward County, Florida, United States · On-site
$18/hr–$22/hr
Position Overview This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and…
Skills: Driving, Delivery, Customer Service, Vehicle Maintenance, Load Securement
Paris, Ile-de-France, France · On-site
$27k–$37k/yr
AV TECHNICIAN - TECHNICIEN AUDIOVISUEL RESUME DU POSTE : Le Technicien audiovisuel est responsable de la mise en place et du fonctionnement des systèmes audiovisuels dans un environnement événementie…
Skills: Audiovisual Installation, Technical Troubleshooting, Customer Service, Equipment Maintenance, Event Execution
Vancouver, British Columbia, Canada • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manages daily floor activities and technicians to ensure high-quality audio-visual service delivery for clients. Oversees workforce scheduling, inventory control, and staff development to achieve organizational goals.
Requires a high school diploma and at least 4 years of AV and hospitality experience, including 2 years of supervisory experience. Must be proficient with AV equipment, computer hardware, and Microsoft Office.
Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management, and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.
Operations Management
• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
• Supervises and mentors’ operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring ENCORE properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
• Meets with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Promotes and reinforces a positive working environment centered on Encore core values.
• Hire, develop, lead and motivate a talented team of technicians and operational support staff.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
• Manage human resource related issues including performance management, salary administration and training and development.
• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.
• Registers and recommends team members for additional training opportunities as needed.
• High School Diploma is required. Bachelor’s degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
• Experience leading workflow and team members.
• Working knowledge of audio-visual equipment in a live show environment
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.
Deliver World Class Service
• Hospitality
• Ownership
Do The Right Thing
• Manages Ambiguity
Drive Results
• Directs Work
• Achieves Goals
See The Big Picture
• Financial Acumen
Value People
• Builds Effective Teams
Salary Pay Range: $55,000.00 - $70,000.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.
Work Environment
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for three years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
A leading global event production company with unmatched technical expertise and a hospitality-first approach.
Encore is your full-service event production partner with more than 80 years of experience. Each year, Encore delivers more than 350,000 events in 20 countries across North America, Europe, the Middle East, Australia and Asia Pacific. Through event technology, rigging infrastructure, production and creative services, our team brings a unique blend of technical expertise with a commitment to delivering excellent service for every event. Proud to be one of the Fortune 100 Best Companies to Work For® in 2025 and a Certified Great Place to Work™ for three years running. Encore: events that transform.
Offices: 5100 N River Rd, Schiller Park, Illinois 60176, US
