Des Plaines, Illinois, United States · On-site
$18/hr–$20/hr
Job DetailsJob Location: Des Plaines, IL 60018Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneAbout Emergency24 Emergency24 has been a trusted leader in emer…
Skills: Emergency Dispatching, Customer Service, Call Handling, Crisis Management, Verbal Communication
Des Plaines, Illinois, United States • On-site
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Respond to alarm activations by verifying validity and dispatching police, fire, or emergency personnel nationwide. Handle a high volume of inbound and outbound calls while monitoring advanced alarm and video systems.
Requires a high school diploma or GED and must be at least 18 years old. Candidates must pass a background check and aptitude test, with previous customer service or call center experience preferred.
Job DetailsJob Location: Des Plaines, IL 60018Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneAbout Emergency24
Emergency24 has been a trusted leader in emergency response and professional monitoring services for over five decades. We are proud to be a family-owned and operated company headquartered in the Chicago suburbs. With a strong commitment to reliability, integrity, and service, we’ve earned the trust of clients and partners nationwide.
Emergency24 is seeking an Alarm Monitoring Dispatcher Emergency Responses to serve as the first point of contact during emergencies. In this role, you’ll play a vital part in protecting lives and property by responding quickly and accurately to fire, burglary, panic, and medical alarms. Dispatchers are the heartbeat of our operation, ensuring that emergency responders get the information they need—fast.
In this role, you will respond to alarm activations by calling the premises to verify the validity of alarms. You will answer continuous calls from customers and clients regarding alarm activations, and you are responsible for answering questions from end users, alarm techs, and business owners, and dispatching alarms to Police and Fire departments throughout the region and country. You strive to provide one-call resolutions for callers and answer questions regarding alarm history and events.
Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely.
Monitor alarm and video systems using Emergency24’s advanced technology.
Maintain a calm, professional demeanor while managing urgent, high-stakes situations.
Support customers, subscribers, and team members with alarm management.
Meet performance expectations for accuracy, timeliness, and call handling.
No previous dispatch experience required—we provide paid in-house training (approximately 8 weeks).
Previous experience in customer service, call centers, or roles requiring strict adherence to scripts/processes is highly preferred.
We offer PAID training for approximately 8 weeks.
During the first 30 days, you must be able to train on-site during the day: 7:30am - 5:00pm, Monday through Friday.
After the training you will be working a Second Shift
Dependable Transportation for reliable attendance
Clear, professional verbal communication skills—able to speak calmly, confidently, and precisely.
Detail-oriented and accurate—accuracy is critical in emergencies.
Dependable and punctual—excellent attendance and adherence to schedules.
Coachable and growth-oriented—takes feedback and applies it quickly.
Calm under pressure—can stay composed and focused during emergencies.
Professional, friendly, and able to work with a variety of people and personalities.
Minimum 18 years of age; High school diploma or GED required.
Must pass integrity/aptitude test, fingerprint background check (Illinois Dept. of Professional Financial Regulation), and sign a confidentiality agreement.
PERC Card preferred (training provided if not held).
This position is based at our Des Plaines, IL headquarters and requires in-person presence to support 24/7 monitoring operations. Shifts include nights, weekends, and holidays, with opportunities for overtime.
Fast, Reliable and Responsive Alarm Monitoring
Emergency24 alarm dealers can compete for any commercial or residential job. Whether your customer requires video monitoring, access control, smart-home innovations, mass notification or traditional services like fire, burglar and environmental monitoring, Emergency24 can meet your needs. Emergency24’s Technical Department is constantly developing services that increase your customers’ safety, as well as your company’s recurring revenue. Almost as important as earning the job is retaining the customer. With Emergency24, you can count on our quick phone pick-ups, reliable monitoring staff and a responsive support team to give you an advantage over your competition.
Offices: 999 East Touhy Avenue, Des Plaines, IL 60018, US · 2721 Saturn St., Brea, CA 92821-6705, US · 8607 2nd Ave.,, Ste 305, Silver Spring, MD 20910, US · 2021 Springdale Rd, Waukesha, Wisconsin 53186, US
Fast, Reliable and Responsive Alarm Monitoring
Emergency24 alarm dealers can compete for any commercial or residential job. Whether your customer requires video monitoring, access control, smart-home innovations, mass notification or traditional services like fire, burglar and environmental monitoring, Emergency24 can meet your needs. Emergency24’s Technical Department is constantly developing services that increase your customers’ safety, as well as your company’s recurring revenue. Almost as important as earning the job is retaining the customer. With Emergency24, you can count on our quick phone pick-ups, reliable monitoring staff and a responsive support team to give you an advantage over your competition.
Offices: 999 East Touhy Avenue, Des Plaines, IL 60018, US · 2721 Saturn St., Brea, CA 92821-6705, US · 8607 2nd Ave.,, Ste 305, Silver Spring, MD 20910, US · 2021 Springdale Rd, Waukesha, Wisconsin 53186, US
