Mayagüez, Puerto Rico, United States · Hybrid
Anticipated End Date: 2026-08-14 Position Title: Director I Customer Care - Multi Job Description: Director I Customer Care - Multi Location: Puerto Rico. This role requires associates to be in-office 3 days per week, fo…
Skills: Contact center management, Clinical operations, Claims processing, Change management, Workforce planning
Knoxville, Tennessee, United States · Hybrid
Anticipated End Date: 2026-10-05 Position Title: LTSS Svc Coordinator- RN Clinician Job Description: LTSS Svc Coordinator- RN Clinician Location: This field-based role enables associates to primarily operate in the field…
Skills: Case management, Clinical assessment, Care planning, Utilization management, Chronic illness management
Atlanta, Georgia, United States · Hybrid
$95k–$156k/yr
Anticipated End Date: 2026-08-28 Position Title: Corporate Communications Manager Job Description: Corporate Communications Manager Location: This role requires associates to be in-office 1 - 2 days per week, fostering c…
Skills: Corporate communications, Public relations, Journalism, Strategic communications, Project management
Costa Mesa, California, United States · Remote OK
$180k–$308k/yr
Anticipated End Date: 2026-08-21 Position Title: Associate Medical Director - Post Acute Care Job Description: Sign on bonus: $10, 000 Clinical Operations Associate Medical Director Carelon Medical Benefits Management Po…
Skills: Clinical case reviews, Medical necessity determinations, Utilization management, Post acute care, Physician to physician calls
Grinnell, Iowa, United States · Hybrid
Anticipated End Date: 2026-08-28 Position Title: LTSS Service Coordinator (Monroe County, IN) Job Description: LTSS Service Coordinator The candidate should reside in Monroe County, IA. Field: This field-based role enabl…
Skills: Service coordination, Person centered planning, Case management, Motivational interviewing, Assessment
St. Louis, Missouri, United States · Hybrid
$70k–$106k/yr
Anticipated End Date: 2026-08-19 Position Title: Clinical Hemophilia Nurse Liaison- Paragon Healthcare Job Description: Be Part of an Extraordinary Team A proud member of the Elevance Health family of companies, Paragon …
Skills: Clinical nursing, Patient education, Care coordination, Relationship building, Business expansion
Brentwood, Tennessee, United States · Hybrid
Anticipated End Date: 2026-09-10 Position Title: LTSS Service Coordinator Job Description: LTSS Service Coordinator This position will serve Knox or Davidson and its surrounding counties in TN. Field: This field-based ro…
Skills: Service coordination, Person centered planning, Case management, Motivational interviewing, Care coordination
Atlanta, Georgia, United States · Remote OK
Anticipated End Date: 2026-09-11 Position Title: Crisis & Referral Specialist Job Description: Crisis & Referral Specialist Location : Seeking candidates that reside in the state of Georgia. Virtual: This role enables as…
Skills: Crisis intervention, Behavioral health, Safety screening, Assessment, Telephonic support
Quinte West, Ontario, Canada · Hybrid
$63k–$99k/yr
Anticipated End Date: 2026-08-24 Position Title: Registered Dietitian Job Description: Registered Dietitian $2000 Sign on Bonus Anticipated Job Posting End Date: 08/24/2026. Location: This role enables associates to work…
Skills: Nutrition assessment, Medical nutrition therapy, Therapeutic diet planning, Patient education, Nutrition history
Memphis, Tennessee, United States · Hybrid
Anticipated End Date: 2026-09-14 Position Title: LTSS Svc Coord-Clinician (US) Job Description: Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Licensed/Certified - Other Please be advised that Elevance…
Skills: Care coordination, Clinical assessment, Case management, Healthcare delivery, Patient advocacy
Bengaluru, Karnataka, India · On-site
Position Title: US Healthcare - People Management - Lead EBA - BF - 15477-39472-2 - JR199777 Job Family: MBR > Membership & Enrollment Rep Shift: Job Description: Job Description Job Title Lead EBA Requirement Type Full-…
Skills: US Healthcare, People management, Claims testing, Benefit configuration, Capacity planning
Atlanta, Georgia, United States · Hybrid
Anticipated End Date: 2026-08-18 Position Title: Global Physical Security Technology Manager Job Description: Global Physical Security Technology Manager Location: This role requires associates to be in-office 1 - 2 days…
Skills: Physical security systems, Security software, AI-enabled video analytics, Access control, CCTV
Richmond, Virginia, United States · Hybrid
$112k–$167k/yr
Anticipated End Date: 2026-08-31 Position Title: Advanced Analytics Consultant Job Description: Advanced Analytics Consultant The Advanced Analytics Consultant employs advanced analytics to gain critical insights into me…
Skills: Advanced analytics, Predictive modeling, Data segmentation, Outcome measurement, Healthcare analytics
Tampa, Florida, United States · Hybrid
Anticipated End Date: 2026-08-24 Position Title: Senior Encryption Engineer (Data at Rest) Job Description: Senior Encryption Engineer (Data at Rest) Location: This role requires associates to be in-office 1 - 2 days per…
Skills: Encryption, Tokenization, Key management, Information security, Network security
Gurugram, Haryana, India · On-site
Position Title: IT Infra Project Management - Project Manager - CO - GR - 40415-74948-1 - JR201814 Job Family: BSP > Program/Project Shift: Job Description: Job Title Project Manager Requirement Type Full-Time Employee J…
Skills: IT infrastructure, Project management, Budget management, Risk management, Vendor management
Bengaluru, Karnataka, India · On-site
Position Title: Analyst IT Security I (IND) Job Family: IFT > IT Security & Compliance Shift: Job Description: ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and…
Skills: IT auditing, Information security, Compliance testing, Data gathering, Data analysis
Hendersonville, North Carolina, United States · Hybrid
Anticipated End Date: 2026-08-13 Position Title: CFSP Managed Care Coordinator - Henderson County Job Description: CFSP Managed Care Coordinator We are currently seeking people in the following counties and look forward …
Skills: Care management, Trauma-informed care, Case coordination, Integrated care, Behavioral health
Hyderabad, Telangana, India · On-site
Position Title: Medical Coding - E&M - Sr Associate Medical Coding - GR - 40381-74831-1 - JR201209 Job Family: MED > Medical Ops & Support (Non-Licensed) Shift: Job Description: Job Title Senior Associate - Medical Codin…
Skills: Medical coding, E&M coding, Denial management, Clinical documentation review, Medical terminology
Gurugram, Haryana, India · On-site
Position Title: Sr Analyst IT Security II (IND) Job Family: IFT > IT Security & Compliance Shift: Job Description: Job Title Senior Analyst IT Security II Requirement Type Full-Time Employee Job Location Bangalore/Hydera…
Skills: Python, Machine Learning, AI Infrastructure, Cybersecurity, SIEM
Taguig, Metro Manila, Philippines · On-site
Position Title: Email Developer 2 (PHL) Shift: Job Description: "The Email Developer 2 is responsible for creating and executing complex email campaigns while ensuring adherence to design and compliance standards, enhanc…
Skills: HTML, CSS, Responsive design, Email development, API development
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The Director I Customer Care oversees operations across contact center, clinical, and claims functions to drive performance metrics and service quality. They are responsible for managing workforce planning, budgets, and leading transformation initiatives to support business expansion.
Candidates must possess a bachelor's degree and 7-9 years of professional leadership experience. Proficiency in both English and Spanish is required, along with a strong preference for experience in a healthcare contact center environment.
Location: Puerto Rico. This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. The ideal candidate will be located near one of the following CGS PR offices: PR-2 km 159 STE 301 Mayaguez, PR or 654 Ave Munoz Rivera San Juan, Puerto Rico. Must be available to travel to different office locations as needed.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.
Schedule: This position will work a first shift, Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.
Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.
Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.
The Director I Customer Care - Multi is responsible for directing the operations of multiple functions across the contact center, clinical, and claims areas.
Primary duties may include, but are not limited to:
Directs the operations of multiple functions including primarily contact center, clinical, and claims.
May also direct operations of offices in different geographic locations.
Establishes and provides oversight of the department's policies and procedures.
Drive performance against key metrics, including service levels, quality, productivity, customer satisfaction, and employee engagement.
Lead change management and transformation initiatives to support business expansion and evolving customer needs.
Manage workforce planning, resource allocation, and operational budgets.
Hires trains coaches counsels and evaluates performance of direct reports.
Manages special projects and ensures compliance with state and federal regulations.
Requires a BA/BS; 7-9 years professional leadership experience; or any combination of education and experience which would provide an equivalent background.
Fully Bilingual (English & Spanish). Must be able to write, read and speak both languages in a proficiency level.
A minimum of 4 years of experience in a supervisory role in a call center environment is highly preferred.
Prior experience in a contact center environment is preferred.
Previous experience in the healthcare industry is strongly preferred.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.
Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner. Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health. We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.
Offices: 220 Virginia Ave, Indianapolis, Indiana 46204, US
Fueled by our bold purpose to improve the health of humanity, we are transforming from a traditional health benefits organization into a lifetime trusted health partner. Our nearly 100,000 associates serve more than 118 million people, at every stage of health. We address a full range of needs with an integrated whole health approach, powered by industry-leading capabilities and a digital platform for health. We believe that improving health for everyone is possible. It begins by redefining health, reimagining the health system, and strengthening our communities.
Offices: 220 Virginia Ave, Indianapolis, Indiana 46204, US
