Role Purpose

The AV Events Technician will provide high-quality onsite audio visual and video conferencing support, ensuring meeting rooms, event spaces and collaboration technologies operate reliably, safely and effectively. The role is responsible for system operation, first-line troubleshooting, maintenance, event support and customer-facing service delivery in line with contractual requirements and service level agreements.

Key Responsibilities

• Provide prompt, courteous and professional support for all customer requests, including short-notice assistance, meeting room administration and event support.
• Operate, support and troubleshoot AV, video conferencing, presentation, display and control systems across meeting rooms and event spaces.
• Diagnose faults accurately and complete first-line repairs, testing, escalation and handover where required.
• Ensure all systems remain fully functional, minimising downtime and maintaining maximum performance.
• Support high-profile meetings, executive boardrooms, corporate events and hybrid workplace environments.
• Maintain meeting room standards, including safety, tidiness, cable management and presentation readiness.
• Track and maintain accurate records for client hardware inventory, company files and customer documentation.
• Provide guidance, support and training to colleagues or associated staff when required.
• Comply with relevant health and safety requirements, including those relating to temporary event installations, manual handling and working at height.
• Carry out other duties as reasonably required by company or client management.

Skills and Experience

• Experience supporting AV, video conferencing and collaboration technologies, including system operation, troubleshooting, maintenance and user support.
• Working knowledge of communications, networking, audio visual systems and associated components.
• Experience testing, fault finding, servicing and maintaining electronic audio visual systems or related technologies.
• Experience supporting Microsoft Teams Rooms, Zoom Rooms or similar hybrid workplace technologies.
• Strong troubleshooting methodology with the ability to diagnose issues under time-sensitive conditions.
• Ability to interpret AV schematics, signal flow diagrams and technical drawings.
• Basic understanding of network infrastructure, including TCP/IP, VLANs, PoE and switching concepts.
• Experience in IP-based and telephony-based video conferencing systems and event spaces.
• High level of computer literacy and confidence using service management or ticketing systems.
• Excellent customer-facing, stakeholder management and communication skills, both verbal and written.
• Ability to prioritise effectively, remain calm under pressure and maintain professional standards in a fast-paced front-of-house environment.
• Organised, flexible and able to work independently or as part of a team, taking accountability for service delivery and quality standards.

Desirable Skills, Knowledge and Certifications

• Knowledge of Crestron, Extron, AMX or similar AV control systems.
• Understanding of audio DSP platforms such as Q-SYS, Biamp or BSS.
• Familiarity with AV-over-IP technologies, including Dante, NDI and networked audio/video solutions.
• Knowledge of ITIL or service management best practice.
• CTS certification, or willingness to work towards CTS certification.
• CTS-I, Microsoft Teams Rooms, Dante Level 1–3, Q-SYS Level 1–2 or relevant vendor certifications.

A day in the Life

• Inclusive Team Culture

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Work/Life Balance

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

• Career Growth

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

• Compensation and Wellness

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits.

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.