São José dos Campos, São Paulo, Brazil · Hybrid
$3k–$3k/mo
Do you want to become a key figure in the onboarding of new customers? At edrone, we are looking for individuals who will join our Customer Support team as Onboarding Specialist with a passion for the task. If you are in…
Skills: Customer Onboarding, Customer Relationship Management, English B2+, Communication Skills, Organization
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Guide new customers through the system implementation process to ensure a positive initial experience and successful tool adoption. Manage customer relationships to drive MRR growth through upsell and cross-sell opportunities while coordinating transitions to other care departments.
Candidates must possess excellent communication skills, strong organizational abilities, and English proficiency at a B2+ level. A basic understanding of marketing or a strong interest in the eCommerce industry is required.
Do you want to become a key figure in the onboarding of new customers? At edrone, we are looking for individuals who will join our Customer Support team as Onboarding Specialist with a passion for the task. If you are interested in eCommerce and feel inclined towards building customer relationships, and would like to contribute to their initial successes with our product, this might be the place for you!
🔎 Our Product:
We are an AI-based e-CRM dedicated to e-commerce companies to support their operations and build close relationships with their customers. We believe that the future belongs to technology companies, not commerce companies. We continuously deliver breakthrough technologies, used by giants, to companies of all sizes.
We provide advanced Marketing Automation solutions based on our algorithms, that are easy to install (Plug'n'Play). Our main goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) with a comprehensive e-commerce marketing cloud.
Sounds interesting? Keep reading!
🚀 What We Offer:
Health & dental insurance
TotalPass
Food & transportation voucher
Free English lessons
Therapy sessions (Telavita)
SESC full credential
A dynamic, innovative environment
Performance-based commission
Hybrid work model – São José dos Campos office (at least 2 times per week)
Salary range: R$3.100,00 - R$3.400,00 + commission
What your typical day will look like:
Providing support and customer service, initiating the onboarding process and assisting customers in independently implementing the system.
Motivating customers to implement the system after signing the contract, ensuring a positive perception of the tool, and resolving technical issues during onboarding.
Supervising the integration of new customers, maintaining the efficiency of the onboarding process, and managing customer information in this process.
Supporting customers through various communication channels, investigating the reasons for customer departures during onboarding, and ensuring a smooth transition to other Customer Care departments after the implementation is completed.
Managing and negotiating opportunities of MRR growth with new customers, looking for upsell and cross sell.
Requirements:
Excellent communication skills and the ability to handle clients with flexibility
Good organization of schedule and tasks
Knowledge of onboarding of new customers
English B2+ (regular contact with the team in Poland)
This role will be perfect for you if:
You have experience and enjoy working with customers, and building relationships with them is second nature to you 🌿
English speaker, as an international company you will be in contact with the language constantly
You are not afraid of new challenges, and your energy and proactive approach make no task daunting!
A lot is happening here, so if you work well under time pressure while maintaining calmness and effectiveness, we will definitely get along!
You can work independently and are not afraid to take responsibility for your actions - ownership is key to our success!
Continuous development and improving qualifications are an integral part of your life - we care about you being able to grow with us every day!
Your strengths include a basic understanding of marketing or an interest in eCommerce, and the world of trends and innovations is a natural environment for you 🦾
Recruitment Process
Apply on TeamTailor
Interviews:
30 minutes interview with Giovanna Dias, People & Culture Partner.
45 minutes interview with Tatiane Oliveira, Onboarding Manager.
Final decision & feedback
🚀 Ready to grow with us? Apply now!
Regardless of the decision after each stage, you will always receive feedback regarding your candidacy.
Turning Online Stores into Sales Machines
edrone, an Autonomous eCommerce Cloud, is the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help to understand customers behavior (Customer Intelligence) and engage them (Marketing Automation) with all-in-one e-commerce marketing cloud. The system consists of two sections: Learn & Engage. Learn: advanced stats, RFM segmentation and detailed view per client (even with the social media stats). Engage: 20 ready to send scenarios, including recover abandoned cards, send recommendations and increase the revenue with cross selling based on our Customer Intelligence algorithms. The Marketing Machine is something more than a simple recommendation frame: it makes the idea of segment of one easy to implement in every e-commerce. Our customers are both major European online stores as well as developing eStores. Some of edrone customers: DUKA, Tous, x-Kom, Energa, Abra Meble, Wojas, Ryłko, Reporter Young, Ryłko, Wojas, and many more online stores. edrone handles Internet transactions worth over 3 billion Euros.
Offices: Lekarska, 1, Krakow, Małopolska 31-203, PL · Av São João 2405, São José dos Campos, São Paulo 12242-000, BR
Turning Online Stores into Sales Machines
edrone, an Autonomous eCommerce Cloud, is the first eCRM designed for eCommerce. We provide advanced Marketing Automation solutions, based on our algorithms, that are easy to install (Plug'n'Play). Our goal is to help to understand customers behavior (Customer Intelligence) and engage them (Marketing Automation) with all-in-one e-commerce marketing cloud. The system consists of two sections: Learn & Engage. Learn: advanced stats, RFM segmentation and detailed view per client (even with the social media stats). Engage: 20 ready to send scenarios, including recover abandoned cards, send recommendations and increase the revenue with cross selling based on our Customer Intelligence algorithms. The Marketing Machine is something more than a simple recommendation frame: it makes the idea of segment of one easy to implement in every e-commerce. Our customers are both major European online stores as well as developing eStores. Some of edrone customers: DUKA, Tous, x-Kom, Energa, Abra Meble, Wojas, Ryłko, Reporter Young, Ryłko, Wojas, and many more online stores. edrone handles Internet transactions worth over 3 billion Euros.
Offices: Lekarska, 1, Krakow, Małopolska 31-203, PL · Av São João 2405, São José dos Campos, São Paulo 12242-000, BR
