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Full-time
bachelor degree
Posted 9d ago
~40 hrs/week
Responsibilities
Provide advanced technical support for digital products and electrical systems throughout the product lifecycle. Collaborate with cross-functional teams to resolve complex issues while identifying sales leads and improving documentation.
Requirements
Requires a bachelor's degree in engineering and at least 3 years of experience in the electrical industry. Candidates must be fluent in both English and French and possess strong technical troubleshooting skills.
Full job description
Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer (English/French).
What you’ll do:
Join Eaton and power your career with innovation and impact.
Eaton’s Corporate Sector is looking for a high-performing Technical Support Engineer to deliver world-class support for our Digital Solutions portfolio. This role is ideal for a proactive, tech-savvy professional who thrives at the intersection of engineering, customer experience, and digital technology.
What You’ll Do
As a key member of our technical support team, you will play a critical role in ensuring customer success by delivering expert support across the full product lifecycle—from pre-sales guidance to post-deployment troubleshooting.
Key Responsibilities:
Provide advanced technical support for Eaton’s digital product portfolio, ensuring a seamless customer experience.
Act as a trusted advisor to customers by supporting product selection, configuration, and application use.
Troubleshoot and resolve issues related to software, digital platforms, and electrical systems, identifying root causes and driving resolution.
Support system configuration, including GUI navigation, password management, alarms, and core functionality.
Collaborate cross-functionally to escalate and resolve complex issues, leveraging internal and external resources.
Manage high-volume interactions via phone, email, and chat, maintaining responsiveness and quality.
Clearly communicate product value propositions and align with strategic product lines.
Identify opportunities and generate qualified leads for the sales organization.
Contribute to continuous improvement by recommending product enhancements and process optimizations.
Support the development and maintenance of knowledge bases, documentation, and support tools.
Partner with internal teams to enhance performance, drive innovation, and improve customer satisfaction.
#LI-KL1
Qualifications:
Education & Experience:
Bachelor’s degree in Engineering (electriclal or electronic preferred)
Minimum 3 years of experience in the electrical industry (project management, engineering, or sales/quotations).
Experience with Power Systems or Electrical Distribution.
At least 2 years in technical support, software, or IT environments.
Technical & Language Skills:
Strong understanding of digital platforms, troubleshooting, and system integration.
Fluent in English and French (required).
Soft Skills:
Results-driven with strong problem-solving and decision-making skills
Collaborative mindset with the ability to work cross-functionally
Strong business acumen and customer orientation
Passion for continuous learning and digital innovation
Ability to adapt and lead through change
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Dublin, Ireland
LinkedIn followers
2,164,551
Total funding
$12B
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
Power ManagementEthicsManufacturingSustainabilityAerospaceElectricalFiltrationAutomotiveTruckHybrid Power
Appliances, Electrical, and Electronics Manufacturing
Company size
10,001+ employees
Headquarters
Dublin, Ireland
LinkedIn followers
2,164,551
Total funding
$12B
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
Eaton is an Equal Opportunity Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Offices: 30 Pembroke Road, Dublin, Ireland 4, IE · 1000 Eaton Boulevard, Cleveland, OH 44122, US · 7000 Highlands Pkwy SE, Smyrna, GA 30082, US · 210 Windy Point Dr, Glendale Heights, IL 60139, US · 1830 Highway 201 S Spur, Mountain Home, AR 72653, US
Power ManagementEthicsManufacturingSustainabilityAerospaceElectricalFiltrationAutomotiveTruckHybrid Power