Washington, District of Columbia, United States · On-site
$20/hr–$28/hr
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our…
Skills: Cash Handling, Account Servicing, Customer Relationship Management, Banking Regulations, Professional Communication
Tysons, Virginia, United States · On-site
$20/hr–$28/hr
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our…
Skills: Cash Handling, Account Servicing, Customer Relationship Management, Banking Regulations, MS Office
Silver Spring, Maryland, United States · On-site
$22/hr–$32/hr
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our…
Skills: Consumer Lending, Compliance, Banking Regulations, Communication, Interpersonal Skills
Bethesda, Maryland, United States · On-site
$20/hr–$28/hr
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our…
Skills: Cash Handling, Client Relationship Management, Banking Regulations, Teller Systems, Platform Systems
Bethesda, Maryland, United States · On-site
$23/hr–$33/hr
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our…
Skills: Cash Handling, Client Relationship Management, Teller Operations, Banking Regulations, Cross-selling
Bethesda, Maryland, United States · On-site
$92k–$151k/yr
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our…
Skills: Commercial Credit Analysis, Portfolio Management, Commercial Underwriting, Loan Structuring, Loan Pricing
Silver Spring, Maryland, United States · Hybrid
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections wi…
Skills: Loan Servicing, Loan Documentation, Account Maintenance, General Ledger Balancing, FIS/IBS Core System
District of Columbia, United States · On-site
Overview We are a values driven organization putting Relationships FIRST. EagleBank is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, empl…
Skills: Cash Handling, Customer Service, Bank Core Systems, Math Skills, MS Office
Rockville, Maryland, United States · On-site
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections wi…
Skills: Cash Handling, Client Relationship Management, Teller Operations, Account Servicing, Banking Regulations
Bethesda, Maryland, United States · Hybrid
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections wi…
Skills: Customer Service, Digital Banking Support, Problem Solving, Call Center Operations, MS Office
Silver Spring, Maryland, United States · Hybrid
Overview We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections wi…
Skills: Instructional Design, Facilitation, MS PowerPoint, MS Office, Critical Thinking
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The role focuses on establishing and deepening client relationships while processing teller transactions and balancing cash accurately. It involves resolving service issues and identifying banking needs to meet cross-sell goals.
Candidates must have a high school diploma, one year of cash handling experience, and two years of experience in account servicing or branch banking. Knowledge of banking regulations, deposit products, and teller systems is required.
We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work.
The Customer Service Representative establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.
The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.
EagleBank is a local community business bank with 12 branches and 4 regional offices in Maryland, Northern Virginia and Washington, DC. The bank focuses on providing superior customer service and customized financial opportunities for the local business community that we live in and serve. EagleBank also offers a complete line of competitive personal banking products and services. Our mission is to be the most trusted, experienced and client-centric bank across the Washington, DC region and beyond. We do this through our Relationships FIRST philosophy, putting our customers, communities, employees, and shareholders at the forefront of everything we do, delivering the most compelling service and value. Member FDIC | Equal Housing Lender
Offices: 7500 Old Georgetown Rd, Bethesda, Maryland 20814, US · 7735 Old Georgetown Rd, Bethesda, Maryland 20814, US · 2001 K Street, NW, Washington, DC 20006, US · 8245 Boone Blvd, Vienna, Virginia 22182, US
EagleBank is a local community business bank with 12 branches and 4 regional offices in Maryland, Northern Virginia and Washington, DC. The bank focuses on providing superior customer service and customized financial opportunities for the local business community that we live in and serve. EagleBank also offers a complete line of competitive personal banking products and services. Our mission is to be the most trusted, experienced and client-centric bank across the Washington, DC region and beyond. We do this through our Relationships FIRST philosophy, putting our customers, communities, employees, and shareholders at the forefront of everything we do, delivering the most compelling service and value. Member FDIC | Equal Housing Lender
Offices: 7500 Old Georgetown Rd, Bethesda, Maryland 20814, US · 7735 Old Georgetown Rd, Bethesda, Maryland 20814, US · 2001 K Street, NW, Washington, DC 20006, US · 8245 Boone Blvd, Vienna, Virginia 22182, US
