Jobs at Eagle Hill Consulting (Now Hiring) — 2 open

Job DetailsLevel: EntryJob Location: ARLINGTON, VA 22202Position Type: TemporaryEducation Level: NoneSalary Range: $20.00 - $20.00 HourlyAbout Eagle Hill

Eagle Hill is a nationally recognized, award-winning consulting firm, based in the Washington, DC area. We pride ourselves on our unconventional approach to solving business challenges, with a focus on delivering value above expectations. Our collective of talented consultants encourages each other to bring their unique perspectives and experiences to deliver impact-focused solutions for our clients. The result is a working environment that encourages bold thinking, collaboration, and delivering client-centered solutions.

Job Description

Eagle Hill is actively hiring for a temporary, part-time IT Operations role. As needed, this position will provide additional support to Eagle Hill's internal IT team during periods of increased demand, including new laptop deployments, technology refresh initiatives, and other high-volume IT activities. This is an entry-level role and an excellent opportunity for students and/or early-career professionals to gain hands-on experience in a corporate IT environment while working alongside an experienced technology team.

This position is paid on an hourly basis and all of the work is performed onsite at our office in Arlington, VA. Work schedule will vary based on business need, with periods of higher activity during high-volume laptop deployments. There may also be periods with limited or no scheduled hours.

Specific responsibilities may include, but are not limited to:

Configure and prepare Windows laptops and other end-user devices for deployment
Assist end users with computer setup, account access, password resets, and system logins
Provide first-level technical support by troubleshooting basic hardware, software, and connectivity issues
Install, update, and verify required software and applications
Package, ship, receive, and inventory laptops, peripherals, and other technology equipment
Maintain accurate asset inventory and equipment records
Perform basic device testing and quality assurance prior to deployment
Escalate more complex technical issues to senior IT staff as appropriate
Follow established IT processes, security standards, and documentation procedures
Provide professional customer service while supporting end users
Assist with other IT operational and administrative tasks as assigned

QualificationsRequired Qualifications

Must be legally authorized to work in the United States without employer sponsorship now or in the future
Familiarity with the Windows operating systems and computer hardware
Strong problem-solving skills
Aptitude and interest in learning new technologies
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to follow documented technical procedures
Ability to lift and move computer equipment as needed
Ability to work onsite during scheduled shifts
Flexibility to work variable hours based on business needs

Desired Qualifications

Experience configuring Windows laptops or desktop computers
Experience providing technical support through a school, internship, campus IT organization, retail technology role, or similar environment
Familiarity with Microsoft 365, Active Directory, or endpoint management tools
Experience imaging computers or deploying software
Experience maintaining IT inventory or asset records
Strong interest in pursuing a career in Information Technology

Eagle Hill Consulting, LLC is an Equal Opportunity Employer.

In compliance with the American with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request and accommodation in order to apply for a position with Eagle Hill Consulting, LLC, please call 703-229-8600 or e-mail [email protected].

Eagle Hill Consulting, LLC is an award-winning consultancy that provides management consulting services in the areas of strategy and performance, talent and change management. Eagle Hill works with a range of public, private, and non-profit organizations in the Washington, DC, Seattle, and Boston metropolitan areas and across the nation. A recognized leader, Eagle Hill has earned awards from the Washington Business Journal and Washingtonian as a top place to work. More information is available at www.eaglehillconsulting.com.