Tulsa, Oklahoma, United States · Hybrid
Job Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to dr…
Skills: Operational Excellence, KPI Management, Leadership, People Development, Customer Experience
Brisbane, Queensland, Australia · Hybrid
Job Description: DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the En…
Skills: Service Delivery Management, Stakeholder Management, IT Operations, Managed Services, Major Incident Management
Rome, Lazio, Italy · Hybrid
$38k/yr
Job Description: DXC Technology is looking for a Data Scientist Consultant to support AI and Generative AI projects, contributing to practical solutions and improving business processes through ML models, NLP and intelli…
Skills: Generative AI, Retrieval-Augmented Generation (RAG), Prompt Engineering, LangChain, LangGraph
Shanghai, Shanghai, China · Hybrid
Job Description: Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries. • Assist in the implementation of infrastructure projects and initiativ…
Skills: Infrastructure Services, Infrastructure Technology Analysis, Data Analysis, Problem Solving, Technical Support
Shanghai, Shanghai, China · Hybrid
Job Description: Essential Job Functions: • Provide expert technical support in infrastructure services, responding to complex issues and inquiries. • Assist in the implementation of infrastructure projects and initiativ…
Skills: Infrastructure Services, Technical Support, Infrastructure Monitoring, Troubleshooting, Data Analysis
Sydney, New South Wales, Australia · Hybrid
Job Description: DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the En…
Skills: Release Management, Program Coordination, Release Governance, Jira, Azure DevOps
Sydney, New South Wales, Australia · Hybrid
Job Description: Job Description DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger o…
Skills: Project Management, Customer Onboarding, Agile Methodology, CI/CD Pipelines, Cloud-Native Services
Sydney, New South Wales, Australia · Hybrid
Job Description: DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the En…
Skills: Product Management, User Research, Writing User Stories, Acceptance Criteria, Jira
Melbourne, Victoria, Australia · Hybrid
Job Description: DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-…
Skills: Case Management, Workers Compensation, Analytical Skills, Organization Skills, Interpersonal Skills
Farnborough, England, United Kingdom · On-site
Job Description: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent …
Skills: Technical Account Management, Infrastructure Services, Stakeholder Management, Financial Acumen, Budget Forecasting
Melbourne, Victoria, Australia · Hybrid
Job Description: DXC's Insurance Software and BPS (ISB) helps insurers around the world modernise and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-…
Skills: Claims Processing, Customer Service, Data Entry, Interpersonal Skills, Claims Management
Noida, Uttar Pradesh, India · Hybrid
Job Description: Role Overview We are seeking an experienced Life Insurance Claims Specialist with strong expertise in Life Insurance and Living Benefits Claims administration to support Canadian insurance operations. Th…
Skills: Life Insurance Claims Processing, Living Benefits Claims, Claims Adjudication, French Fluency, English Fluency
Taguig, Metro Manila, Philippines · Hybrid
Job Description: Are you ready to be part of something truly innovative? At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join ou…
Skills: Administrative Services, Customer Service, Claims Administration, Data Entry, Oral Communication
Plano, Texas, United States · Hybrid
$137k–$206k/yr
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across publi…
Skills: Business Development, Lead Generation, Deal Closing, Consultative Selling, Relationship Management
New Jersey, United States · Hybrid
$137k–$206k/yr
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across publi…
Skills: Business Development, Lead Generation, Consultative Selling, Deal Negotiation, Pipeline Management
Boston, Massachusetts, United States · Hybrid
$137k–$206k/yr
Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across publi…
Skills: Business Development, Lead Generation, Deal Closing, Consultative Selling, Relationship Management
Sydney, New South Wales, Australia · Hybrid
Job Description: Why join DXC Technology DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platf…
Skills: Regulatory Reporting, Compliance Assurance, Risk Management, Audit Coordination, Claims Management
Isabela, Puerto Rico, United States · Remote OK
Job Description: DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harn…
Skills: SAP ABAP, SAP Fiori, SAPUI5, OData, HTML5
New York, United States · Hybrid
$137k–$206k/yr
Job Description: Manager Market Seller – Retail and Consumer goods Industry DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data archit…
Skills: Consultative Selling, Business Development, AI Transformation, Relationship Management, Strategic Planning
Melbourne, Victoria, Australia · Hybrid
Job Description: Why join DXC Technology DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platf…
Skills: People Management, Claims Management, Workers Compensation Legislation, Self-Insurance Frameworks, Case Management
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Leads end-to-end customer support center operations by managing a team of Associate Managers to ensure high-quality service outcomes. Accountable for operational performance, SLA attainment, and continuous improvement within a compliance-driven environment.
Requires a Bachelor's degree and over 10 years of leadership experience, specifically with 9+ years in contact center leadership. Candidates should have experience in multi-channel support environments and contact center technologies.
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.
Leads end-to-end customer support center operations, managing a team of Associate Managers to deliver high-quality service outcomes. Accountable for operational performance, service level attainment, customer satisfaction, and continuous improvement within a compliance-driven environment.
This role partners closely and works hand-in-hand with the Head of BPS Contact Center Operations, serving as a trusted advisor across all aspects of the operation. The role is critical in driving results through the alignment of people, processes, and technology, ensuring consistent execution of strategic priorities and operational excellence at scale.
Lead day-to-day contact center operations through a team of Associate Managers, ensuring consistent execution against SLAs, KPIs, quality standards, client expectations, and operational commitments
Provide direct leadership, coaching, and accountability to Associate Managers, ensuring they are effectively driving team performance, engagement, development, and execution of business priorities
Drive a disciplined performance management operating rhythm, including metric reviews, root-cause analysis, action planning, coaching follow-up, and sustained improvement in service delivery outcomes
Monitor and improve the customer experience by leveraging feedback, call trends, quality insights, operational data, and escalation patterns to identify gaps and implement targeted improvements
Partner closely with internal and client stakeholders to optimize processes, systems, workflows, and service delivery models, ensuring scalable solutions that support operational efficiency and business growth
Ensure compliance with regulatory, client, contractual, and internal policies across all operations, reinforcing strong governance, risk awareness, documentation discipline, and audit readiness
Collaborate with workforce management, quality, training, technology, and operations partners to align staffing, training, tools, and process improvements to business needs and performance objectives
Identify and lead continuous improvement opportunities that reduce defects, improve productivity, strengthen controls, enhance customer experience, and increase operational consistency across accounts
Contribute to revenue growth, cost efficiency, and margin improvement by identifying operational efficiencies, supporting cross-selling opportunities, and ensuring effective resource utilization
Strong ability to manage SLAs, AHT, quality, and productivity metrics
Uses data insights to drive decision-making and continuous improvement
Builds high-performing teams through coaching, mentoring, and performance management
Drives accountability while fostering engagement and retention
Focus on improving end-to-end customer journeys and satisfaction outcomes
Translate customer feedback into actionable improvements
Aligns staffing models to forecasted demand applying consideration to margin
Maximizes efficiency through balancing performance to goal perimeter
Oversees invoicing accuracy to ensure expected revenue aligns with invoice output and contractual requirements
Identifies opportunities for process improvement, automation, and innovation
Drives initiatives that enhance quality, efficiency, and cost effectiveness
Bachelor’s degree (Business, Technology, or related field preferred)
9+ years of contact center leadership experience
10+ years in a leadership role managing teams
Experience in multi-channel support environments and contact center technologies
Strong analytical and problem-solving capabilities
Excellent communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Experience driving transformation and change initiatives
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available https://careers.dxc.com/global/en%23fraud_warning&data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&reserved=0" target="_blank" rel="noopener noreferrer nofollow">here.
Impossible. Delivered.
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Instagram: https://www.instagram.com/dxctechnology Youtube: https://www.youtube.com/DXCTechnology TikTok: https://www.tiktok.com/@dxc_technology
Offices: 20408 Bashan Dr, 231, Ashburn, Virginia 20147, US
Impossible. Delivered.
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Instagram: https://www.instagram.com/dxctechnology Youtube: https://www.youtube.com/DXCTechnology TikTok: https://www.tiktok.com/@dxc_technology
Offices: 20408 Bashan Dr, 231, Ashburn, Virginia 20147, US
