Pompano Beach, Florida, United States · On-site
Job DetailsJob Location: 612 - Pompano Beach Tru Home 2 - Pompano Beach, FL 33062Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the su…
Skills: Guest Registration, Customer Service, Cash Handling, Conflict Resolution, Computer Literacy
Doral, Florida, United States · On-site
Job DetailsJob Location: 490 - Doral DoubleTree - Doral, FL 33172Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, an…
Skills: Negotiation, Creative Selling, Microsoft Office, Delphi, Delphi Diagrams
Durham, North Carolina, United States · On-site
$18/hr–$18/hr
Job DetailsJob Location: 700 - Raleigh RTP Marriott - Durham, NC 27703Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associ…
Skills: Event Setup, Food And Beverage Service, Guest Relations, Table Settings, Bussing
Fairfax, Virginia, United States · On-site
Job DetailsJob Location: 631 - Fairfax Hilton - Fairfax, VA 22033Position Type: Full TimeThe Hilton Fairfax is located in Northern Virginia's tree-lined Fair Lakes neighborhood and no more than a half-mile from various r…
Skills: Mixology, Bartending, Cash Handling, Customer Service, Beverage Preparation
Tallahassee, Florida, United States · On-site
Job DetailsJob Location: 671 - Tallahassee Four Points - Tallahassee, FL 32301Position Type: Full TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and…
Skills: Banquet Supervision, Event Set-up, Guest Relations, Staff Scheduling, Food And Beverage Service
Tallahassee, Florida, United States · On-site
Job DetailsJob Location: 671 - Tallahassee Four Points - Tallahassee, FL 32301Position Type: Full Time JOB SUMMARY Assure efficient retrieval, processing, and distribution of laundry to provide laundry services to our gu…
Skills: Laundry Processing, Ironing, Folding, Chemical Handling, OSHA Compliance
Dallas, Texas, United States · On-site
Job DetailsJob Location: 518 - Dallas Galleria Sheraton - Dallas, TX 75244Position Type: Full TimeJob Shift: AnyJob Category: Restaurant - Food ServiceDriftwood Hospitality Management’s company culture empowers our…
Skills: Food Production Supervision, Menu Creation, High Volume Catering, Fine Dining, Cost Control
Dallas, Texas, United States · On-site
Job DetailsJob Location: 518 - Dallas Galleria Sheraton - Dallas, TX 75244Position Type: Full TimeJob Shift: AnyAbout the Role: The Bellperson/Shuttle Driver plays a vital role in enhancing the guest experience by provid…
Skills: Customer Service, Safe Driving, Luggage Handling, Interpersonal Communication, Time Management
Durham, North Carolina, United States · On-site
Job DetailsJob Location: 522 - Durham Hilton - Durham, NC 27705Position Type: Part TimeJob Shift: AMDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and c…
Skills: Guest Relations, Reservation Management, Table Setting, Food And Beverage Service, Customer Service
Miami-Dade County, Florida, United States · On-site
Job DetailsJob Location: 401 - Miami West Courtyard - Miami, FL 33178Position Type: Part TimeJob Shift: AM JOB SUMMARY Assure efficient retrieval, processing, and distribution of laundry to provide laundry services to ou…
Skills: Laundry Processing, Ironing, Folding, Chemical Handling, OSHA Regulations
Durham, North Carolina, United States · On-site
Job DetailsJob Location: 522 - Durham Hilton - Durham, NC 27705Position Type: Part TimeJob Shift: AnyTo serve beverages and/or food to the guests in a friendly, courteous and timely manner, resulting in guest satisfactio…
Skills: Mixology, Cash Handling, Customer Service, Inventory Management, Food Safety
Tallahassee, Florida, United States · On-site
Job DetailsJob Location: 671 - Tallahassee Four Points - Tallahassee, FL 32301Position Type: Part TimeDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and…
Skills: HVAC, Electrical, Plumbing, Carpentry, Dry walling
Río Piedras, Puerto Rico, United States · On-site
Job DetailsJob Location: 639 - San Juan Tribute Hotel Rumbao - San Juan, PR 00901Position Type: Part TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, …
Skills: Table Setting, Guest Service, Food Handling, English Communication, Cleaning and Organization
Río Piedras, Puerto Rico, United States · On-site
Job DetailsJob Location: 639 - San Juan Tribute Hotel Rumbao - San Juan, PR 00901Position Type: Part TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, …
Skills: Bilingual English and Spanish, Customer Service, Communication Skills, Reservation Management, Computer Literacy
Tempe, Arizona, United States · On-site
$60k–$70k/yr
Job DetailsJob Location: 544 - Tempe Canopy - Tempe, AZ 85281Salary Range: $60,000.00 - $70,000.00Job Summary The purpose of the Alter Ego Restaurant Manager is to oversee, control, and administer the operations of the r…
Skills: Restaurant Management, Guest Service, Financial Analysis, Labor Cost Control, Inventory Management
Osage Beach, Missouri, United States · On-site
Job DetailsJob Location: 532 - Osage Beach Margaritaville - Osage Beach, MO 65065Join the team and love your job! The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and …
Skills: Inventory Management, Customer Service, Time Management, Communication, Physical Stamina
Atlanta, Georgia, United States · On-site
Job DetailsJob Location: 661 - Atlanta Tapestry Wylie - Atlanta, GA 30308Position Type: Full TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proac…
Skills: Leadership, Customer Service, Staff Supervision, Conflict Resolution, Cash Handling
Tallahassee, Florida, United States · On-site
Job DetailsJob Location: 671 - Tallahassee Four Points - Tallahassee, FL 32301Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the succe…
Skills: Broiler Cooking, Sauté Cooking, Food Production, Quality Control, Sanitation Standards
Brevard County, Florida, United States · On-site
Job DetailsJob Location: 667 - Melbourne Element - Melbourne, FL 32903Position Type: Part TimeJob Shift: AnyDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactiv…
Skills: Order Taking, Guest Relations, Point Of Sale (POS), Food And Beverage Service, Alcohol Service Regulations
Appleton, Wisconsin, United States · On-site
$20/hr
Job DetailsJob Location: 660 - Appleton Hilton - Appleton, WI 54911Position Type: On CallSalary Range: $20.00 HourlyJob Shift: OvernightJoin the team and love your job! The team at Hilton Appleton Paper Valley is here to…
Skills: Security, Patrol, Communication, Problem solving, First aid
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Greet and register guests, manage check-ins and check-outs, and ensure an exceptional stay by providing prompt service. Handle guest accounts, process payments, and resolve complaints to maintain high quality standards.
High school diploma is preferred, and prior hospitality experience is a plus but not required. Candidates must possess strong communication skills, basic mathematical ability, and the physical capacity to stand for 95% of their shift.
Job DetailsJob Location: 612 - Pompano Beach Tru Home 2 - Pompano Beach, FL 33062Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel’s high standards of quality.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.
Qualifications
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
Driftwood Hospitality Management is a leader in providing solutions-based services for the domestic and international hotel industry. Our company works with award-winning franchises, nationally recognized hospitality brand families, and major resort destinations in top markets around the United States and Costa Rica. Headquartered in North Palm Beach, Florida, we have additional offices in Costa Rica and Arizona to serve hotels across the United States and internationally. The Driftwood Hospitality Executive Team provides more than two decades of hotel experience with a focus on hotel operations. Our goal is to capitalize upon growth opportunities, form strategic partnerships, and work with under-performing hotels in various markets to ensure long-term growth. With over 15 years of expertise in acquisition, development, repositioning, renovations, and hotel operations, we tailor our approach to each property and market, ensuring that our clients receive the highest level of service and are positioned for growth.
Offices: 11770 US Highway One, Suite 202, North Palm Beach, FL 33408, US
