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About the role At DFX5 we build and deliver software and technology solutions that move our clients' businesses forward. We're looking for a Senior Project Manager to own the end-to-end delivery of complex software and I…
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Mexico · On-site
About the role At DFX5 we build and deliver software and technology solutions that move our clients' businesses forward. We're looking for a Senior Project Manager to own the end-to-end delivery of complex software and I…
Skills: Project Management, Software Development Lifecycle, Agile Methodologies, Scrum, Kanban
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You will design, deploy, and maintain Amazon Connect contact flows and integrations while providing high-touch technical support for onsite contact center operations. This includes managing cloud telephony infrastructure, troubleshooting hardware and network issues, and ensuring system security and compliance.
Candidates must have 3+ years of experience engineering Amazon Connect in an enterprise environment and proficiency in core AWS services like Lambda and DynamoDB. Strong technical skills in VoIP, networking, and scripting languages such as Python or Node.js are required, along with experience supporting physical workstation hardware.
About the Role
We are looking for a hands-on Amazon Connect Engineer to join our team onsite. In this role, you will be the primary technical authority for our contact center infrastructure, blending cloud telephony engineering with real-time, high-touch support for our onsite customer support operations.
You will design, deploy, and maintain Amazon Connect flows, integrations, and reporting systems, while ensuring our onsite agent workstations, WebRTC connections, and hardware run flawlessly.
This role will be 100% on-site in customer premises near El Dorado Airport.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Applying to DFX5 gives you an opportunity to work at the intersection of cutting-edge cloud infrastructure, agentic AI, and enterprise-scale digital transformation.<!----> As an AWS Premier Tier Services Partner, DFX5 offers a fast-paced environment with significant exposure to advanced cloud technologies and high-impact enterprise projects.<!---->
Why Join DFX5
GenAI | Customer Experience | Cloud Migrations & Governance | Digital Transformation
DFX5 is a trusted AWS Advanced Consulting Partner with deep expertise in cloud transformation, customer experience, and Generative AI. We work with organizations across the Caribbean and Latin America to design and deliver secure, scalable, and impactful solutions built on AWS. At DFX5, we take businesses beyond the cloud—we unlock the full potential of AWS and Generative AI to help organizations reimagine how they operate, engage, and grow. From automating complex workflows and transforming contact centers with Amazon Connect, to powering real-time personalization and decision intelligence—we turn vision into value. What sets us apart is our ability to move fast without compromising on security, scale, or impact. Our solutions are cloud-native, production-ready, and grounded in business outcomes, not just technology. Whether you're modernizing infrastructure, scaling AI, or elevating your customer journey, DFX5 helps you get there—faster, smarter, and with confidence.
Offices: 888 Biscayne Blvd, Miami, Florida 33132, US · San Fernando Plaza, Torre Protección, Cra. 43, #1-650, Piso 6, Oficina 652, Medellin, Antioquia 050021, CO · Seifertova 823/9, Praha 3, Žižkov 130 00, CZ · Avenida Winston Churchill, No. 95, Blue Mall Santo Domingo, Piso 23, Santo Domingo, Distrito Nacional 10127, DO · Edificio Centro Financiero, Av. Amazonas N39-61 (4545) y Pereira, Oficina 315 - Piso 3, Quito, 170135, EC
GenAI | Customer Experience | Cloud Migrations & Governance | Digital Transformation
DFX5 is a trusted AWS Advanced Consulting Partner with deep expertise in cloud transformation, customer experience, and Generative AI. We work with organizations across the Caribbean and Latin America to design and deliver secure, scalable, and impactful solutions built on AWS. At DFX5, we take businesses beyond the cloud—we unlock the full potential of AWS and Generative AI to help organizations reimagine how they operate, engage, and grow. From automating complex workflows and transforming contact centers with Amazon Connect, to powering real-time personalization and decision intelligence—we turn vision into value. What sets us apart is our ability to move fast without compromising on security, scale, or impact. Our solutions are cloud-native, production-ready, and grounded in business outcomes, not just technology. Whether you're modernizing infrastructure, scaling AI, or elevating your customer journey, DFX5 helps you get there—faster, smarter, and with confidence.
Offices: 888 Biscayne Blvd, Miami, Florida 33132, US · San Fernando Plaza, Torre Protección, Cra. 43, #1-650, Piso 6, Oficina 652, Medellin, Antioquia 050021, CO · Seifertova 823/9, Praha 3, Žižkov 130 00, CZ · Avenida Winston Churchill, No. 95, Blue Mall Santo Domingo, Piso 23, Santo Domingo, Distrito Nacional 10127, DO · Edificio Centro Financiero, Av. Amazonas N39-61 (4545) y Pereira, Oficina 315 - Piso 3, Quito, 170135, EC
