Los Angeles, California, United States · Hybrid
$35/hr–$40/hr
Position Summary This is a high-level service and support role responsible for delivering both onsite and remote technical assistance to DESIGNA customers within the Parking Access and Revenue Control Systems industry. T…
Skills: Technical Troubleshooting, Field Service, Equipment Maintenance, PARCS Systems, System Configuration
Los Angeles, California, United States • Hybrid
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Provide onsite and remote technical support, installation, and maintenance for Parking Access and Revenue Control Systems (PARCS). Ensure optimal system performance through troubleshooting, preventative care, and customer training.
Requires 5-7 years of experience in a field technician or support role with strong electrical and mechanical troubleshooting skills. A high school diploma is required, while an associate or bachelor's degree in a technical field is preferred.
Position Summary
This is a high-level service and support role responsible for delivering both onsite and remote technical assistance to DESIGNA customers within the Parking Access and Revenue Control Systems industry. The position ensures optimal system performance for existing contract customers while also supporting new system installations, as well as ongoing maintenance and upgrades across assigned regions.
Reporting Structure
This position reports to the VP/Director of Field Operations or assigned manager.
Key Responsibilities
Service & Support:
- Provide onsite and remote technical support to DESIGNA customers
- Ensure contract customer systems are operating at optimal performance levels
- Perform service actions, troubleshooting, and repairs on equipment and systems
- Diagnose and resolve technical issues with machinery and PARCS systems
- Deliver high-quality customer service during all service interactions
Installation & Configuration:
- Assist with the installation, configuration, and testing of new PARCS systems
- Support initial system setup in collaboration with network teams and system engineers
- Ensure proper system functionality prior to customer handoff
Maintenance & Preventative Care:
- Perform preventative maintenance (PMs) and routine service tasks
- Conduct monthly Data PMs for contract customers in assigned regions
- Apply system upgrades, patches, and updates as required
Customer Training & Support:
- Provide basic training to customers on new and existing systems
- Ensure customers understand proper equipment usage and system functionality
- Maintain strong relationships to ensure ongoing customer satisfaction
Documentation & Communication:
- Document all work performed and produce detailed service reports
- Communicate effectively with Field Operations Managers, Supervisors, and technical teams
- Coordinate scheduling and service activities with internal teams
Safety & Compliance:
- Operate company vehicles and equipment in a safe and compliant manner
- Follow all company safety policies and procedures
Qualifications
-Experience in technical service, field service, or equipment maintenance
- 5-7 years' experience in a Field technician/ Support role
- Strong troubleshooting and problem-solving skills
- Ability to work independently and in a team environment
- Effective communication and customer service skills
- Willingness to travel and perform onsite service work
- Valid Driver's License
- Experience with electrical and mechanical environments, as well as System application or network systems preferred
Work Environment
-Combination of field (onsite customer locations) and remote support work
- Will require travel within assigned regions
Job Type: Full-time
Benefits:
Schedule:
Education:
Position Overview
This role is ideal for a well-rounded technician who can handle installation, maintenance, troubleshooting, and customer interaction, while ensuring DESIGNA systems meet performance standards and customer expectations.
Smarter solutions for a digital planet.
Designa is a world market leader in fully automated parking systems. We are redefining parking management technology and innovation. More than 500 employees in 16 countries do their best for our customers daily. With our holistic product concept, we offer smart solutions for complex requirements. Each system is carefully tailored to specific needs - for airports, hospitals, hotels, malls, universities, or even entire cities. We successfully break new ground in parking space management by achieving excellence. All components are precisely adapted to the respective application and expressly developed for smooth interactions. A visionary approach and the constant striving for progress characterize our success in parking space management - for more than 70 years. We offer large, individual parking systems that manage tens of thousands of parking spaces or are a smart part of an entire city network. We are proud to have developed and installed new airport parking management systems for more than 200 airports worldwide. We delivered installations for airports of the Port Authority of New York and New Jersey, Miami International Airport, Denver International Airport, and Frankfurt Airport, for example - all with more than 500 individual devices. We also provide state-of-the-art parking solutions for numerous hospitals, including several Main Line Health facilities in Pennsylvania. And we work with many government agencies to develop value-added parking solutions for cities and communities. At Designa, everything from development to production, comes from a single source and is produced in Germany. This is what makes Designa products so unique.
Offices: Faluner Weg 3, Kiel, 24109, DE · 4401 S. Pinemont Dr, Suite 200, Houston, Texas 77041, US · 98 Churchill Road, Prospect, SA 5082, AU · Unit 11 · Windmill Business Village, Brooklands Close, Sunbury on Thames, MIDDLESEX TW16 7DY, GB · Via del Commercio 50/52, Bellusco, MB 20040, IT
Smarter solutions for a digital planet.
Designa is a world market leader in fully automated parking systems. We are redefining parking management technology and innovation. More than 500 employees in 16 countries do their best for our customers daily. With our holistic product concept, we offer smart solutions for complex requirements. Each system is carefully tailored to specific needs - for airports, hospitals, hotels, malls, universities, or even entire cities. We successfully break new ground in parking space management by achieving excellence. All components are precisely adapted to the respective application and expressly developed for smooth interactions. A visionary approach and the constant striving for progress characterize our success in parking space management - for more than 70 years. We offer large, individual parking systems that manage tens of thousands of parking spaces or are a smart part of an entire city network. We are proud to have developed and installed new airport parking management systems for more than 200 airports worldwide. We delivered installations for airports of the Port Authority of New York and New Jersey, Miami International Airport, Denver International Airport, and Frankfurt Airport, for example - all with more than 500 individual devices. We also provide state-of-the-art parking solutions for numerous hospitals, including several Main Line Health facilities in Pennsylvania. And we work with many government agencies to develop value-added parking solutions for cities and communities. At Designa, everything from development to production, comes from a single source and is produced in Germany. This is what makes Designa products so unique.
Offices: Faluner Weg 3, Kiel, 24109, DE · 4401 S. Pinemont Dr, Suite 200, Houston, Texas 77041, US · 98 Churchill Road, Prospect, SA 5082, AU · Unit 11 · Windmill Business Village, Brooklands Close, Sunbury on Thames, MIDDLESEX TW16 7DY, GB · Via del Commercio 50/52, Bellusco, MB 20040, IT
