Anchorage, Alaska, United States · On-site
Help People. Solve Problems. Build Your IT Career. Not Your Typical Help Desk Job We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and…
Skills: Technical Support, Microsoft 365, Azure, Entra ID, Networking
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Provide remote and onsite technical support for business clients, focusing on troubleshooting Windows, Microsoft 365, and networking issues. Responsibilities include managing service requests, documenting work in tickets, and assisting with workstation deployments and migrations.
Candidates should have a passion for technology and customer service, with a preference for experience in Windows 10/11, Active Directory, and networking fundamentals. Certifications like CompTIA A+ or Network+ are considered a plus but are not required.
Help People. Solve Problems. Build Your IT Career.
Not Your Typical Help Desk Job
We're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting.
At our company, you'll work with businesses across multiple industries, supporting modern IT environments that include:
Microsoft 365
Azure & Entra ID
Sophos Security Solutions
Servers & Networking
Cloud Technologies
Business Applications
Endpoint Management
Every day is different. Every problem is a puzzle. Every client interaction is an opportunity to make someone's day better.
What You'll Do
Provide remote and onsite technical support for business clients
Troubleshoot Windows, Microsoft 365, networking, and hardware issues
Respond to service requests and resolve technical problems efficiently
Document work performed and maintain accurate ticket notes
Assist with workstation deployments, upgrades, and migrations
Collaborate with senior engineers on projects and escalations
Deliver exceptional customer service while solving technical challenges
What Makes Someone Successful Here
You might be a great fit if you:
✔ Enjoy helping people as much as you enjoy technology
✔ Can explain technical concepts without sounding technical
✔ Stay calm when things don't work
✔ Take ownership of problems and see them through
✔ Love learning new systems and tools
✔ Are organized, dependable, and proactive
✔ Want a long-term career in IT
Preferred Experience
Experience with some of the following is helpful:
Certifications such as CompTIA A+, Network+, Microsoft, or equivalent experience are a plus but not required.
Why Join Us?
We Take Care of Our Team
✅ 100% Company-Paid Medical, Dental & Vision Insurance
Comprehensive coverage for employees with no monthly premium cost.
✅ 401(k) with Company Contribution
Plan for your future with retirement savings support from the company.
✅ Generous Paid Time Off
Enjoy 4 weeks of PTO annually, plus 7 paid holidays each year.
✅ Expense Reimbursements
We reimburse business-related mileage, parking, internet, and cell phone expenses.
✅ Professional Growth Opportunities
Work with a wide variety of technologies, businesses, and environments while developing skills that accelerate your IT career.
✅ No Drama. No Politics. Just Great Work.
We believe in accountability, teamwork, and treating people with respect. We hire good people, trust them to do their jobs, and reward performance and integrity.
Build a Career, Not Just a Job
Whether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other protected characteristic under applicable law.
Empowering Businesses to Do Their Best Work
DenaliTEK is a company that has evolved from one simple vision; we believe every technology experience must be business driven, well planned and predictable; the actual costs should match the budget. Complementing our standard IT offerings, DenaliTEK leverages three specific services to meet our vision: Flat-Fee Support Services, Design and Project Planning and long-term Technology Management Plan for each of our clients. Flat-Fee Support Services ensure that your monthly IT costs are predictable and Design and Project Planning is a comprehensive approach to your technology initiatives. The Technology Management Plan is tailored to your specific business needs and reviewed with you quarterly. Engaging with each other at this level, while allowing DenaliTEK to be your single outsourced IT department, is the key to a successful, long-term partnership. At DenaliTEK we are “proactive by design.” We continually evolve to deliver a best in class technical and business experience and we take pride in our high level of client satisfaction. Our mission: Empower Businesses to Do Their Best Work
Offices: 560 E. 34th Avenue, Suite 101, Anchorage, Alaska 99503, US
Empowering Businesses to Do Their Best Work
DenaliTEK is a company that has evolved from one simple vision; we believe every technology experience must be business driven, well planned and predictable; the actual costs should match the budget. Complementing our standard IT offerings, DenaliTEK leverages three specific services to meet our vision: Flat-Fee Support Services, Design and Project Planning and long-term Technology Management Plan for each of our clients. Flat-Fee Support Services ensure that your monthly IT costs are predictable and Design and Project Planning is a comprehensive approach to your technology initiatives. The Technology Management Plan is tailored to your specific business needs and reviewed with you quarterly. Engaging with each other at this level, while allowing DenaliTEK to be your single outsourced IT department, is the key to a successful, long-term partnership. At DenaliTEK we are “proactive by design.” We continually evolve to deliver a best in class technical and business experience and we take pride in our high level of client satisfaction. Our mission: Empower Businesses to Do Their Best Work
Offices: 560 E. 34th Avenue, Suite 101, Anchorage, Alaska 99503, US
