Cairo, Cairo, Egypt · On-site
Job Description Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high performance, and achievement of operational objectives across all retail partners. Own the overall operation…
Skills: Operations Management, Team Leadership, Strategic Planning, KPI Management, Workforce Planning
Cairo, Cairo, Egypt · On-site
Company Description About instashop: Instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: Accounting, Finance, MS Excel, Petty Cash Management, Reconciliation
Cairo, Cairo, Egypt · On-site
Company Description About instashop: Instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: Accounting, Finance, MS Excel, Partner Relationship Management, Onboarding
Cairo, Cairo, Egypt · On-site
Company Description instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commer…
Skills: Facilities Management, Vendor Management, Contract Negotiation, Operations Management, Project Management
Cairo, Cairo, Egypt · On-site
Job Description Conduct regular operational audits across entire Operations to ensure full compliance with company policies, SOPs, and service standards. Monitor compliance related to uniforms, safety equipment, comp…
Skills: Operational Audits, Compliance Monitoring, Data Analysis, Investigation, Reporting
Cairo, Cairo, Egypt · On-site
Company Description About instashop: instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: Customer Service, Call Center Operations, Multitasking, Time Management, Problem-solving
Cairo, Cairo, Egypt · On-site
Company Description About instashop: instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: Organizational Design, Talent Strategy, Workforce Effectiveness, Succession Planning, Employee Relations
Cairo, Cairo, Egypt · On-site
Company Description About instashop: instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: Organizational Design, Talent Strategy, Workforce Effectiveness, Succession Planning, Employee Relations
Cairo, Cairo, Egypt · On-site
Company Description About instashop: instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: HR Business Partnering, Organizational Design, Talent Strategy, Workforce Effectiveness, Leadership Capability
Cairo, Cairo, Egypt · On-site
Company Description About instashop: instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food deli…
Skills: Organizational Design, Talent Strategy, Workforce Effectiveness, Succession Planning, Employee Relations
Vienna, Austria · On-site
Company Description foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: SQL, Data Visualization, Looker, Tableau, KPI Definition
Vienna, Austria · Hybrid
Company Description foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: SQL, Data visualization, Looker, Tableau, KPI definition
Cairo, Cairo, Egypt · On-site
Company Description instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commer…
Skills: Excel, Inventory management, Hardware troubleshooting, Vendor coordination, Asset allocation
Dubai, Dubai, United Arab Emirates · On-site
Company Description instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commer…
Skills: Inventory Management, Hardware Asset Management, IT Support, Vendor Coordination, Procurement
Salmiya, Hawalli Governorate, Kuwait · On-site
Company Description Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countr…
Skills: Warehouse Operations, Inventory Control, FIFO/FEFO, Cold-chain Handling, WMS
Milan, Lombardy, Italy · Hybrid
$80k–$100k/yr
Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countrie…
Skills: P&L management, Team leadership, Strategic planning, Partnership management, Data-driven decision making
Lahore, Punjab, Pakistan · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Logistics Planning, Supply Chain Management, Inventory Management, SAP Ariba, Shopify
Budapest, Central Hungary, Hungary · On-site
Company Description A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte…
Skills: Czech, Slovak, Telesales, Account management, Salesforce
Singapore, Singapore · On-site
Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 coun…
Skills: Product strategy, Roadmap development, Go-to-market planning, Data analysis, Marketplace growth
Municipio Santa Cruz de la Sierra, Santa Cruz, Bolivia · On-site
Descripción de la empresa PedidosYa forma parte de Delivery Hero, empresa líder mundial en servicios de delivery con presencia en ~65 países. PedidosYa es la empresa de tecnología líder en delivery y quick-commerce en La…
Skills: Team leadership, Operations management, Inventory management, Problem solving, Interpersonal skills
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The Personal Shopper Lead will oversee the Personal Shopper Coordinator team and manage overall operational performance to drive key KPIs and business growth. They will also lead cross-functional initiatives to improve process efficiency, service quality, and customer satisfaction.
Candidates must hold a bachelor's degree in a relevant field and possess at least 6 years of experience in operations, retail, or e-commerce, including 2 years in a leadership role. Strong analytical skills, proficiency in Excel, and experience managing multi-site operations are essential.
Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high
performance, and achievement of operational objectives across all retail partners.
Own the overall operational performance of the Personal Shopper network by driving key KPIs
including productivity, preparation time, order accuracy, substitutions, cancellations, service
levels, and customer satisfaction.
Develop and execute strategic initiatives to support business growth, increase order capacity,
improve operational efficiency, and enhance the overall customer experience.
Partner with Commercial and Retail Partner teams to strengthen relationships with key
accounts, support business expansion, resolve escalations, and ensure operational readiness for
new launches and growth opportunities.
Analyze operational and business performance, identify trends and opportunities, and translate
insights into action plans that improve efficiency, quality, and profitability.
Lead workforce planning, capacity planning, and resource optimization to ensure the
organization is prepared to meet current and future business demand.
Drive continuous improvement initiatives by redesigning operational processes, introducing best
practices, and leveraging data to improve service quality and operational excellence.
Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training,
Product, and Commercial teams to deliver seamless execution and achieve company objectives.
Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management
or a related field.
6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at
least 2 years in a leadership role.
Proven experience managing managers or multi-site operations.
Strong analytical skills with the ability to translate data into business decisions.
Excellent stakeholder management and communication skills.
Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.
Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.
This is how we deliver.
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly, and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative, and ready to dive deep into meaningful work, you’ll fit right in.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
This is how we deliver.
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly, and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative, and ready to dive deep into meaningful work, you’ll fit right in.
Offices: Oranienburger Straße 70, Berlin, Berlin 10117, DE · Istanbul, Istanbul, TR · Buenos Aires, AR · Dubai, AE · Wiryeseong-daero, Songpa-gu, Seoul, 05544, KR
