New Cairo City, Cairo, Egypt · On-site
Job Summary Data Science Middle East (DSME) is seeking an experienced Engagement Manager to lead Managed Services and IT Outsourcing engagements for enterprise customers across the GCC region. The Engagement Manager will…
Skills: Managed Services Delivery, IT Outsourcing, Service Delivery Management, SLA & KPI Management, ITSM
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The Engagement Manager will lead Managed Services and IT Outsourcing engagements, acting as the primary client contact to ensure operational excellence and service delivery. They are responsible for managing client relationships, overseeing outsourced resources, and driving continuous service improvements to meet contractual obligations.
Candidates must hold a bachelor's degree in a relevant field and possess at least 7 years of experience in engagement management or IT service delivery. Strong expertise in managing enterprise-level SLAs, KPIs, and cross-functional technical teams is required.
Job Summary
Data Science Middle East (DSME) is seeking an experienced Engagement Manager to lead Managed Services and IT Outsourcing engagements for enterprise customers across the GCC region. The Engagement Manager will act as the primary client contact, ensuring successful service delivery, operational excellence, and long-term customer satisfaction throughout the engagement lifecycle.
This role is responsible for managing enterprise client engagements, overseeing outsourced resources, ensuring SLA and KPI compliance, coordinating with internal delivery and talent acquisition teams, and driving continuous service improvements. The successful candidate will also collaborate with Sales and Client Success teams to support account growth, contract renewals, and service expansion opportunities.
Key Responsibilities
Client & Engagement Management
Managed Services Delivery
Resource & Team Management
Cross-Functional Collaboration
Commercial & Business Growth
Governance & Operational Excellence
Qualifications
Education
Preferred Certifications
Experience
Required Skills
Technical Skills
Professional Skills
Empowering Businesses with AI-driven Insights and Solutions
DataScience Middle East (DSME) is a leading, AI-driven consulting and technology company specializing in advanced analytics, data engineering, and intelligent decision platforms. We help organizations transform data and AI strategies into secure, scalable, production-ready solutions that deliver measurable business impact across regulated and high-growth industries. Founded in 2015, DSME brings deep expertise in building cutting-edge AI and advanced analytics solutions that turn complex data into intelligent, actionable decisions. With a proven track record in delivering scalable, production-grade platforms, we enable organizations to achieve sustainable, future-ready outcomes. DSME operates as a single, integrated delivery organization, combining deep domain expertise, strong regional understanding, and advanced AI capabilities to address complex business and regulatory challenges with speed, precision, and confidence. Our hybrid delivery model blends client-facing teams across the Middle East and Africa with nearshore and offshore delivery centers in Egypt, India, and beyond - working seamlessly as one unified network. This approach allows us to stay close to our clients while scaling rapidly and efficiently as demands evolve. The result is a powerful balance of local insight and global execution. Our clients benefit from faster time-to-value, access to highly specialized data, AI, and engineering talent, and the flexibility to scale solutions in line with changing business and regulatory requirements. With our delivery capability, built-in scalability, cultural alignment, and a strong focus on governance, security, and compliance, DSME enables organizations to build, modernize, and operationalize AI with confidence today and into the future. DSME | Empowering Decisions with AI
Offices: Dubai, Dubai, AE · 6th of October , EG · Riyadh , SA · Mumbia , IN
Empowering Businesses with AI-driven Insights and Solutions
DataScience Middle East (DSME) is a leading, AI-driven consulting and technology company specializing in advanced analytics, data engineering, and intelligent decision platforms. We help organizations transform data and AI strategies into secure, scalable, production-ready solutions that deliver measurable business impact across regulated and high-growth industries. Founded in 2015, DSME brings deep expertise in building cutting-edge AI and advanced analytics solutions that turn complex data into intelligent, actionable decisions. With a proven track record in delivering scalable, production-grade platforms, we enable organizations to achieve sustainable, future-ready outcomes. DSME operates as a single, integrated delivery organization, combining deep domain expertise, strong regional understanding, and advanced AI capabilities to address complex business and regulatory challenges with speed, precision, and confidence. Our hybrid delivery model blends client-facing teams across the Middle East and Africa with nearshore and offshore delivery centers in Egypt, India, and beyond - working seamlessly as one unified network. This approach allows us to stay close to our clients while scaling rapidly and efficiently as demands evolve. The result is a powerful balance of local insight and global execution. Our clients benefit from faster time-to-value, access to highly specialized data, AI, and engineering talent, and the flexibility to scale solutions in line with changing business and regulatory requirements. With our delivery capability, built-in scalability, cultural alignment, and a strong focus on governance, security, and compliance, DSME enables organizations to build, modernize, and operationalize AI with confidence today and into the future. DSME | Empowering Decisions with AI
Offices: Dubai, Dubai, AE · 6th of October , EG · Riyadh , SA · Mumbia , IN
