Canberra, Australia · Hybrid
Our Purpose Datacom is dedicated to connecting people and technology to solve complex challenges and foster innovation across Australia and New Zealand. We pride ourselves on building trusted relationships and delivering…
Skills: Major Incident Management, ITIL Framework, Stakeholder Management, Incident Response, Problem-solving
Adelaide, South Australia, Australia · Hybrid
Our Purpose Datacom is dedicated to connecting people and technology to solve complex challenges and foster innovation across Australia and New Zealand. We pride ourselves on building trusted relationships and delivering…
Skills: Major Incident Management, ITIL Framework, Stakeholder Management, Incident Response, Problem Solving
Brisbane, Queensland, Australia · Hybrid
Our Purpose Datacom is dedicated to connecting people and technology to solve complex challenges and foster innovation across Australia and New Zealand. We pride ourselves on building trusted relationships and delivering…
Skills: Major Incident Management, ITIL Framework, Stakeholder Management, Incident Response, ServiceNow
Melbourne, Victoria, Australia · Hybrid
Our Purpose Datacom is dedicated to connecting people and technology to solve complex challenges and foster innovation across Australia and New Zealand. We pride ourselves on building trusted relationships and delivering…
Skills: Major Incident Management, ITIL Framework, Stakeholder Management, Incident Response, ServiceNow
Perth, Western Australia, Australia · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Microsoft 365, Azure AD, Exchange Online, SharePoint Online, Microsoft Teams
Perth, Western Australia, Australia · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Microsoft 365, Azure AD, Exchange Online, SharePoint Online, Microsoft Teams
Canberra, Australia · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Microsoft 365, Azure AD, Exchange Online, SharePoint Online, Microsoft Teams
Canberra, Australia · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Microsoft 365, Azure AD, Exchange Online, SharePoint Online, Microsoft Teams
Christchurch, Canterbury, New Zealand · Hybrid
A Bit about Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Partner Management, Customer Success, Account Management, Retention Management, Revenue Growth
Christchurch, Canterbury, New Zealand · Hybrid
A Bit about Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Partner Management, Customer Success, Account Management, Retention Management, Revenue Growth
Wellington, Wellington, New Zealand · Hybrid
A Bit about Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Partner Management, Customer Success, Account Management, Retention Management, SaaS Expansion
Wellington, Wellington, New Zealand · Hybrid
A Bit about Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Partner Management, Customer Success, Account Management, Retention Management, SaaS Expansion
Auckland, Auckland, New Zealand · Hybrid
A Bit about Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Partner Management, Customer Success, Account Management, Retention Management, SaaS Expansion
Auckland, Auckland, New Zealand · Hybrid
A Bit about Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Partner Management, Customer Success, Account Management, Retention Management, SaaS Expansion
Christchurch, Canterbury, New Zealand · Hybrid
A Bit About Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: Sql, Python, Data Pipeline Development, Data Modeling, Git
Wellington, Wellington, New Zealand · Hybrid
A Bit About Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: SQL, Python, Data Pipeline Development, Data Modeling, Git
Auckland, Auckland, New Zealand · Hybrid
A Bit About Smartly, a Datacom Company We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combine…
Skills: SQL, Python, Data Pipeline Development, Data Modeling, Git
Auckland, Auckland, New Zealand · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Programme Management, Payroll Implementation, Stakeholder Management, Budget Management, Vendor Management
Modbury, South Australia, Australia · On-site
Your First Step Join us as a Customer Service Representative (CSR), where you’ll learn critical problem-solving, communication, and service delivery skills. As part of this exciting step in your career you’ll obtain a Go…
Skills: Problem Solving, Communication, Service Delivery, Attention To Detail, Patience
Auckland, Auckland, New Zealand · Hybrid
Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why…
Skills: Cloud Automation, Azure, AWS, Windows Server, Active Directory
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Lead the management and resolution of high-impact incidents to minimize business disruption using ITIL best practices. Coordinate communication between technical teams and stakeholders while driving continuous service reliability improvements.
Requires 3+ years of experience in Major Incident Management and strong knowledge of the ITIL framework. Proficiency with ITSM tools and the ability to handle high-pressure situations are essential, with Australian citizenship and security clearances highly regarded.
Our Purpose
Datacom is dedicated to connecting people and technology to solve complex challenges and foster innovation across Australia and New Zealand. We pride ourselves on building trusted relationships and delivering exceptional IT services to our clients.
Role Overview
As a Major Incident Manager at Datacom, you will play a critical role in managing high-impact incidents to ensure rapid resolution and minimal disruption to business operations. You will coordinate cross-functional teams, communicate effectively with stakeholders, and drive incident response improvements to enhance overall service reliability.
Key Responsibilities
Work Environment
This role offers a hybrid working arrangement with a balance between office and remote work to support a healthy work-life balance.
Employee's at Datacom have access to a range of benefits including;
Customer focused values. World-class capability.
Customer focused values. World-class capability. The right solutions to help you navigate, wherever you are on your journey. With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business. Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination. Follow us on Twitter: https://twitter.com/Datacom Like us on Facebook: http://www.facebook.com/datacomcommunity Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
Offices: 58 Gaunt Street, Auckland, Auckland 1010, NZ · 55 Featherston Street, Wellington, WGN 6011, NZ · 67 Gloucester St, Christchurch, Canterbury 8013, NZ · 77 Vogel Street, Level 1, Dunedin, Otago 9016, NZ · 94 Bryce Street, Level 2, Hamilton, Waikato 3204, NZ
Customer focused values. World-class capability.
Customer focused values. World-class capability. The right solutions to help you navigate, wherever you are on your journey. With a breadth of offerings and depth of expertise, there isn’t a safer pair of hands to help navigate the future of your business. Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination. Follow us on Twitter: https://twitter.com/Datacom Like us on Facebook: http://www.facebook.com/datacomcommunity Subscribe to our YouTube Channel: https://www.youtube.com/DatacomGroupLtd
Offices: 58 Gaunt Street, Auckland, Auckland 1010, NZ · 55 Featherston Street, Wellington, WGN 6011, NZ · 67 Gloucester St, Christchurch, Canterbury 8013, NZ · 77 Vogel Street, Level 1, Dunedin, Otago 9016, NZ · 94 Bryce Street, Level 2, Hamilton, Waikato 3204, NZ
