Boston, Massachusetts, United States · Hybrid
Job Purpose The Client Support Engineer is responsible for delivering technical support, platform operations, and managed service execution for Data Evolution clients. This role supports both proactive platform work and …
Skills: Microsoft 365 Administration, SaaS Backup Platforms, Endpoint Security, PowerShell Scripting, Technical Support
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The Client Support Engineer delivers technical support, platform operations, and managed service execution for clients. This includes deploying platforms, managing backup operations, and resolving reactive service desk requests.
Requires 2+ years of experience in managed services or IT operations with proficiency in Microsoft 365 and SaaS backup platforms. Strong documentation skills and professional communication are essential, with PowerShell and MSP experience preferred.
The Client Support Engineer is responsible for delivering technical support, platform operations, and managed service execution for Data Evolution clients. This role supports both proactive platform work and reactive client service needs, including endpoint, Microsoft 365, backup, security, identity, and general support workflows.
The role is operational and execution oriented. Engineers perform structured recurring work, respond to support requests, participate in platform deployments, follow established standards and SOPs, and maintain professional client communication and documentation.
This position may support multiple service areas depending on business need, including Platforms, Reactive Support, onboarding, alert response, and client-site work.
This is an in-office position with a discretionary hybrid allowance. Currently, two office days per week (specified by the company) in our Woburn, MA office are required. Occasional evening or weekend work required for on-call rotation. No regular travel anticipated.
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Data Evolution, LLC provides IT consulting, support and services to start-ups as well as small and medium-sized companies in the Greater Boston and Southern New Hampshire area. Managed services, remote help desk support, telephone solutions and cloud-based services are just a few of the offerings provided by Data Evolution, LLC.
Offices: 400 West Cummings Park, Suite 4300, Woburn, MA 01801, US · PO Box 10070, Bedford, NH 03110, US
Data Evolution, LLC provides IT consulting, support and services to start-ups as well as small and medium-sized companies in the Greater Boston and Southern New Hampshire area. Managed services, remote help desk support, telephone solutions and cloud-based services are just a few of the offerings provided by Data Evolution, LLC.
Offices: 400 West Cummings Park, Suite 4300, Woburn, MA 01801, US · PO Box 10070, Bedford, NH 03110, US