Colorado Springs, Colorado, United States · Hybrid
$65k–$95k/yr
Entry level
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Colorado Springs, Colorado, United States · Hybrid
$155k–$180k/yr
Senior
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Colorado Springs, Colorado, United States · Hybrid
$155k–$180k/yr
Senior+
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$65k–$95k/yr
Full-time
bachelor degree
Posted 34d ago
~40 hrs/week
Responsibilities
Provide technical support for a multi-tenant cloud platform, including installation, configuration, and usage assistance. Identify and resolve common failures using diagnostic techniques and escalate complex issues to senior staff.
Requirements
Requires a Bachelor's degree in a technical field or equivalent experience and U.S. citizenship with Top Secret/SCI clearance eligibility. Candidates should have 0-2 years of technical experience, with AWS GovCloud and service desk experience preferred.
Full job description
Dark Wolf Solutions is seeking a Tier 1 IT Support Specialist to support a growing, multi-tenant cloud platform for our Space Force customer. As the platform scales, we are adding team members to manage the increasing volume of IT support. The candidate will assist the rest of the team in developing support processes. This position will be a hybrid remote position with onsite/travel requirements near Melbourne, FL. This position is also open to candidates who reside in proximity to our Herndon, VA, Colorado Springs, CO, Tampa, FL, San Antonio, TX, or Ogden, UT offices with quarterly business travel expectations. Key responsibilities include but are not limited to:
Providing technical support regarding technical aspects of assigned products.
Answering questions about installation, operation, configuration, customization and usage of assigned products.
Applying diagnostic techniques to identify problems, investigate causes and recommend solution to correct common failures.
Escalating complex problems to senior levels.
Required Qualifications:
Bachelor's degree in Cloud Engineering, Computer Science, or a related technical field, or equivalent industry experience.
0-2 years of experience in a technical, operation, or project coordination role.
U.S. Citizenship and clearance eligibility up to the Top Secret/SCI level.
Desired Qualifications:
Experience in an IT service desk capacity, including triaging, tracking, and escalating support tickets.
Strong organizational and time-management skills, with an eye for details and a drive for creating order out of complex workflows.
Excellent written and verbal communication skills, with an ability to tailor messaging for both technical and non-technical customers.
Experience working within AWS GovCloud.
The estimated compensation range is $65,000.00 - $95,000.00, commensurate on experience and technical skillset.
We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.
We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Dark Wolf provides DevSecOps agile software development, information operations, penetration testing and incident response, applied research and rapid prototyping, machine learning, and mission support and engineering services to the Intelligence Community, national security, and Fortune 500 customers. By combining the most innovative emerging technologies with deep federal domain expertise, Dark Wolf operates at the nexus of technical innovation and mission needs.
Offices: 13454 Sunrise Valley Dr, Suite 550, Herndon, Virginia 20171, US · 980 Elkton Dr, Colorado Springs, Colorado 80907, US · 100 North Point Center, Alpharetta, Georgia 30022, US · 3906 Raynor Pkwy, Suite 301, Bellevue, Nebraska 68123, US · 1412 Legend Hills Dr, Clearfield, Utah 84015, US
Dark Wolf provides DevSecOps agile software development, information operations, penetration testing and incident response, applied research and rapid prototyping, machine learning, and mission support and engineering services to the Intelligence Community, national security, and Fortune 500 customers. By combining the most innovative emerging technologies with deep federal domain expertise, Dark Wolf operates at the nexus of technical innovation and mission needs.
Offices: 13454 Sunrise Valley Dr, Suite 550, Herndon, Virginia 20171, US · 980 Elkton Dr, Colorado Springs, Colorado 80907, US · 100 North Point Center, Alpharetta, Georgia 30022, US · 3906 Raynor Pkwy, Suite 301, Bellevue, Nebraska 68123, US · 1412 Legend Hills Dr, Clearfield, Utah 84015, US