Plano, Texas, United States · On-site
$14/hr–$19/hr
Reports To ServiceDesk Manager About Us At Cyberlocke we design solutions for your most complex IT challenges. With a team of broadly skilled technical experts, we are able to architect environments, fix problems, and su…
Skills: Network Troubleshooting, Customer Support, Technical Documentation, OSI Model, TCP/IP
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Monitor customer networks and troubleshoot connectivity issues involving routers, switches, and VOIP devices. Coordinate with on-site technicians and escalate complex issues to Tier 2 technicians while maintaining detailed documentation.
Requires a high school diploma and one year of IT or customer support experience. Candidates must have basic knowledge of networking technologies like TCP/IP and the OSI model.
ServiceDesk Manager
At Cyberlocke we design solutions for your most complex IT challenges. With a team of broadly skilled technical experts, we are able to architect environments, fix problems, and supplement your team to overcome any gaps that you may have in skills, technical expertise, or resources. We believe connectivity extends beyond a device. It is our passion to make the human connection. We really do strive to make the world a better place to work, learn, and live; one community at a time.
Cyberlocke is a fast-paced company with an open-door environment looking to add Data NOC Tier One Technicians to our team.
This is an entry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot circuits, routers, modems, switches, WiFi, VOIP, telephony, firewalls and miscellaneous network attached devices.
Must be able to work the following schedule listed below:
Monday - Friday from 8am-5pm CST
This job might be for you if you:
Services with an impact.
Cyberlocke has the deepest level of technical acumen to help mid-size and enterprise clients solve their most complex IT challenges. With our superior dependability and responsiveness, we solve for any gaps you have in skills, experience, or resources. From our vast F5 knowledge and expertise in enterprise-level professional consulting to our staff augmentation and managed services, we take pride in our attention-to-detail and follow-through in every engagement, which creates customers for life.
Offices: Plano, Texas, US
Services with an impact.
Cyberlocke has the deepest level of technical acumen to help mid-size and enterprise clients solve their most complex IT challenges. With our superior dependability and responsiveness, we solve for any gaps you have in skills, experience, or resources. From our vast F5 knowledge and expertise in enterprise-level professional consulting to our staff augmentation and managed services, we take pride in our attention-to-detail and follow-through in every engagement, which creates customers for life.
Offices: Plano, Texas, US
