Jobs at Crunchyroll (Now Hiring) — 54 open — Page 2

Salesforce Technical Administrator

Dallas, Texas, United States · Hybrid

Senior$27M raised

About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them co…

Skills: Salesforce Service Cloud, Salesforce Administration, Salesforce Flow, Omni-Channel Routing, Experience Cloud

Crunchyroll

Director, People Strategy & Partnership

Los Angeles, California, United States · Hybrid

$185k–$230k/yr

Senior+$27M raised

Skills: Organizational Design, Workforce Planning, Talent Strategy, Change Management, Executive Communication

Crunchyroll

Senior Applied Scientist

Los Angeles, California, United States · Hybrid

$185k–$245k/yr

Senior$27M raised

Skills: Applied Machine Learning, Recommendation Systems, Search And Ranking, Experimental Design, Python

Crunchyroll

Paid Social Senior Manager

Ciudad de México, Mexico · On-site

Senior$27M raised

Skills: Paid Social Strategy, Performance Marketing, User Acquisition, Meta Ads Manager, TikTok Ads

Crunchyroll

Communications Senior Manager, Asia

Singapore, Singapore · Remote Solely

Senior+$27M raised

Skills: Communications Strategy, Public Relations, Corporate Communications, Crisis Management, Media Relations

Crunchyroll

Manager, Engineering, VideoIQ

Hyderabad, Telangana, India · Hybrid

Senior$27M raised

Skills: Engineering Management, Data Science, Video Intelligence, Observability, Telemetry

Crunchyroll

Accounting Director - Mexico

Ciudad de México, Mexico · Hybrid

Senior+$27M raised

Skills: Financial Reporting, Mexican GAAP, IFRS, Tax Compliance, SOX Controls

Crunchyroll

Senior Database Operations Engineer

Hyderabad, Telangana, India · Hybrid

Senior+$27M raised

Skills: AWS RDS, Amazon Aurora, DynamoDB, SQL Optimization, NoSQL

Crunchyroll

Senior AI Solutions Engineer

Los Angeles, California, United States · Hybrid

$183k–$229k/yr

Senior$27M raised

Skills: Python, Agentic Frameworks, RAG Architectures, Vector Databases, LLM APIs

Crunchyroll

Senior AI Platform & Tools Engineer

Los Angeles, California, United States · Hybrid

$183k–$229k/yr

Senior$27M raised

Skills: Python, Go, TypeScript, LLM APIs, RAG

Crunchyroll

Senior Category & Product Development Manager, eComm

Dallas, Texas, United States · Hybrid

Senior$27M raised

Skills: Merchandising, Buying, Category Management, Product Development, Assortment Strategy

Crunchyroll

Senior Security Engineer

Dallas, Texas, United States · Hybrid

Senior+$27M raised

Skills: SIEM, SOAR, EDR, Detection Engineering, Threat Hunting

Crunchyroll

Head of eCommerce

Los Angeles, California, United States · Hybrid

$260k–$305k/yr

Senior+$27M raised

Skills: Merchandising Strategy, Creative Direction, Product Design, Vendor Management, Commercial Acumen

Crunchyroll

Senior MLOps Engineer

Hyderabad, Telangana, India · Hybrid

Senior$27M raised

Skills: MLOps, AWS SageMaker, Kubernetes, Docker, Python

Crunchyroll

Strategic Growth and Planning Operations Director

Dallas, Texas, United States · Hybrid

Senior+$27M raised

Skills: Strategic Planning, Corporate Strategy, Management Consulting, Executive Presence, Cross-functional Leadership

Crunchyroll

Senior Manager, Curation (Europe)

London, England, United Kingdom · Hybrid

Senior+$27M raised

Skills: Content Curation, Merchandising, Editorial Strategy, People Management, Streaming Platforms

Crunchyroll

Senior People Business Partner (France & UK)

London, England, United Kingdom · Hybrid

$75k–$94k/yr

Senior+$27M raised

Skills: HR Business Partnering, UK Employment Law, French Employment Law, Employee Relations, Stakeholder Management

Crunchyroll

Metadata Manager

Ciudad de México, Mexico · On-site

Senior$27M raised

Skills: Metadata Management, Data Operations, Taxonomy, Data Quality, CMS Tools

Crunchyroll

Social Media Senior Manager, Asia

Singapore, Singapore, Singapore · Remote OK

Senior+$27M raised

Skills: Social Media Strategy, Audience Engagement, Content Localization, Influencer Management, Social Listening

Crunchyroll

Senior Engineering Manager, Service Monetization

Los Angeles, California, United States · Hybrid

$219k–$273k/yr

Senior+$27M raised

Skills: Engineering Management, Frontend Web Architecture, Cloud-Native Applications, Acquisition Funnel Optimization, Conversion Rate Optimization

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the Role

As the Salesforce Technical Administrator of the CXT Team, you will help strengthen and scale our Salesforce Service Cloud foundation within the broader CX technology stack. You will bring deep Salesforce Service Cloud expertise to enhance platform stability, governance, and release discipline while collaborating closely with teammates across Customer Experience (CX), Product, integrations, self-service, QA, WFM, and data systems. You will understand how Salesforce Service Cloud supports real-world customer support organizations and is comfortable operating at the intersection of administration, automation, and light development.

In the role of Salesforce Technical Administrator, you will report to the Senior Manager, CX Technology.

We are considering applicants for the location of Dallas, TX.

Core Areas of Responsibility

Service Cloud Systems & Configuration

Strengthen and support our Service Cloud configuration, including roles, profiles, permission sets, and record-level security (OWD, sharing rules, role hierarchy).
Configure and maintain case management features, including assignment rules, queues, escalation rules, and auto-response rules.
Support Omni-Channel routing configuration and capacity management.
Maintain record types, page layouts, dynamic forms, and Lightning app configurations.
Partner with CX stakeholders and teammates to translate operational needs into scalable Salesforce solutions.

Automation & Light Development

Build and maintain Flows (record-triggered, screen flows, scheduled flows).
Create and maintain validation rules and approval processes.
Troubleshoot automation and system errors in collaboration with the broader CXT team.
Review, test, and occasionally modify simple Apex classes or triggers as needed.
Collaborate with Engineering for more complex custom development work.

Cross-Platform Collaboration

Maintain Crunchyroll's external, customer-facing Experience Cloud help center, including site configuration, user access, knowledge visibility, SEO configuration, Mixpanel reporting, and customer authentication.
Ensure alignment between the Experience site, Service Cloud case management, and Sierra AI chat to support seamless self-service, case deflection, and escalation workflows.
Partner with QA and WFM stakeholders to ensure case data, dispositions, and performance metrics flow accurately for quality scoring and forecasting.

Data Integrity

Maintain data integrity between Salesforce and our broader data ecosystem, including Sierra, Salesforce, Mixpanel, Playvox, and Rippit, which feed into our data lake.
Partner with Analytics and Data teams to ensure case, automation, and interaction data is structured, reliable, and analytics-ready.
Monitor and validate that CX dashboards and reporting outputs function correctly and accurately reflect the underlying data.
Assist with data hygiene, duplicate management, and ongoing governance efforts.

Release Support

Participate in sandbox management and environment refresh cycles.
Support metadata deployments and structured release processes.
Contribute to Git-based source control workflows and CI/CD validation practices.
Assist with deployment testing, code coverage checks, and production release support.
Maintain clear release documentation and change tracking.

About You

5+ years of Salesforce Service Cloud administration experience.

Direct experience supporting customer support or customer experience organizations.

Demonstrated experience working with AI-driven CX solutions (chatbots, AI case classification, agent assist, or similar technologies)

Strong understanding of:

Case lifecycle management
Record-level security (OWD, sharing rules, role hierarchy)
Flow automation
Omni-Channel configuration
Self-service architecture and AI agent assistance workflows

Working knowledge of Apex, HTML, CSS, and vanilla JavaScript (ability to read, troubleshoot, and lightly modify code)

Familiarity with Salesforce DevOps concepts, sandbox strategy, and CI/CD workflows

Experience collaborating with cross-functional technical and non-technical stakeholders.

Experience working with globally distributed teams

Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

About the Team

Join Crunchyroll's Customer Experience Technology Team (CXT) and be part of the largest anime streaming provider as we expand our global reach! CXT is crucial in building and maintaining the tech stack used to support our fans and our customer service agents. Our mission is to deliver the next-level anime streaming experience by understanding and anticipating our users' needs and providing them with quick resolution.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Receive a great compensation package including salary plus performance bonus earning potential, paid annually.

Flexible time off policies allowing you to take the time you need to be your whole self.

Generous medical, dental, vision, STD, LTD, and life insurance

Health Saving Account HSA program

Health care and dependent care FSA

401(k) plan, with employer match

Employer paid commuter benefit

Support program for new parents

Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.

Jobs at Crunchyroll (Now Hiring) — 54 open — Page 2

Salesforce Technical Administrator

Director, People Strategy & Partnership

Senior Applied Scientist

Paid Social Senior Manager

Communications Senior Manager, Asia

Manager, Engineering, VideoIQ

Accounting Director - Mexico

Senior Database Operations Engineer

Senior AI Solutions Engineer

Senior AI Platform & Tools Engineer

Senior Category & Product Development Manager, eComm

Senior Security Engineer

Head of eCommerce

Senior MLOps Engineer

Strategic Growth and Planning Operations Director

Senior Manager, Curation (Europe)

Senior People Business Partner (France & UK)

Metadata Manager

Social Media Senior Manager, Asia

Senior Engineering Manager, Service Monetization

Salesforce Technical Administrator

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Full job description

About Crunchyroll

About the Role

Core Areas of Responsibility

About You

About the Team

Why you will love working at Crunchyroll

About our Values

Our commitment to diversity and inclusion

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