Lansing, Michigan, United States · On-site
Job DetailsJob Location: Lansing, MI 48910Position Type: Full TimeONBOARDING SPECIALIST Lansing, MI, USA Convergence Networks is one of North America’s leading managed service and managed security providers. We are…
Skills: Project management, RMM platforms, PSA systems, Microsoft 365 administration, Endpoint protection
Lansing, Michigan, United States · Hybrid
$18/hr–$22/hr
Job DetailsJob Location: Lansing, MI 48910Salary Range: $18.00 - $22.00 HourlyNOC TECHNICIAN MANAGED SERVICES LANSING | HYBRID Convergence Networks is one of North America’s leading managed service and managed secu…
Skills: Triage, Troubleshooting, Network monitoring, Server administration, Windows
Milwaukie, Oregon, United States · Hybrid
Job DetailsJob Location: Milwaukie, OR 97222CUSTOMER SUCCESS - SCA PORTLAND, LANSING, SEATTLE HYBRID POSITION Convergence Networks is one of North America’s leading managed service and managed security providers. W…
Skills: Information Security Management, Risk Management, Compliance, Network Administration, Cyber Risk Management
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The Onboarding Specialist manages the technical implementation and project coordination for new customers, acting as a bridge between clients and internal service teams. They are responsible for deploying managed services tools, maintaining SOPs, and ensuring accurate documentation for seamless service handoffs.
Candidates must have at least 2 years of experience in a project management or technical role within an MSP or IT services environment. Proficiency with RMM, PSA, and Microsoft 365 tools is required, along with strong organizational and communication skills.
Job DetailsJob Location: Lansing, MI 48910Position Type: Full TimeONBOARDING SPECIALIST
Convergence Networks is one of North America’s leading managed service and managed security providers. We are a service company focused on helping Clients leverage technology as a strategic tool and proactively protecting their business. We are fueled by providing outstanding service and sharing our passion for innovative technology as part of our integrated solutions. We deliver managed IT services, professional services, and business transformation programs across North America, empowering clients to thrive in a cloud-first, AI-enabled world.
The Onboarding Specialist plays a critical role in delivering a consistent, high quality onboarding experience for Convergence Networks’ customers. This role combines hands on technical implementation, managed services tool deployment, and structured project management to ensure customers are fully prepared for day to day service delivery.
Acting as a bridge between customers and internal service teams, the Onboarding Specialist sets up onboarding projects, create and maintain onboarding SOPs, deploys and coordinates tools such as RMM, Network monitoring, Microsoft 365 tools, and security tools, leads onboarding check in meetings, and ensures documentation and communication are clear, accurate, and timely.
WHAT WILL YOU DO AS AN ONBOARDING SPECALIST?
MSP Tooling & Technical Enablement
Deploy, configure, and validate managed services tooling, including:
RMM platforms
PSA / ticketing systems
Microsoft 365 tenant administration
Security tools (endpoint protection, MFA, security baselines, monitoring)
Support technical discovery activities, including environment reviews and onboarding readiness checks
Assist with user, device, and tenant onboarding activities in alignment with Convergence Networks standards
Ensure all technical onboarding steps are completed, validated, and ready for service handoff
Set up and manage onboarding projects within PSA and project management tools
Build onboarding tickets schedules, assign tickets, and track completion across internal teams
Lead or facilitate onboarding check in meetings with customers and internal stakeholders
Monitor onboarding progress, identify risks or blockers, and escalate as required
Ensure onboarding deliverables are completed within defined timelines
Documentation & Process
Create, maintain, and update onboarding documentation, including:
Technical configurations
Customer environment details
SOPs and onboarding checklists
Ensure documentation is complete, accurate, and handoff ready for Service Desk and Service Delivery teams
Contribute to continuous improvement of onboarding standards, templates, and workflows
Customer & Internal Communication
Partner with internal Points of Contact (POCs) to provide clear and timely onboarding updates to customers
Act as a consistent onboarding touchpoint throughout the customer transition period
Translate technical concepts into clear, customer friendly explanations
Ensure customer expectations, scope, and responsibilities are documented and understood
Identify opportunities to streamline onboarding processes and improve efficiency
Provide feedback on tooling, automation, and onboarding experience enhancements
Support onboarding metrics and reporting to drive consistency and quality
WHAT QUALIFICATIONS DO I NEED TO HAVE?
2+ years of experience as:
a Project Manager or Project Coordinator in an IT environment, or
a technical role within an MSP, IT services, or systems integration environment
Hands on experience with managed services tools, including:
RMM platforms
PSA / ticketing systems
Microsoft 365 administration
Endpoint and security platforms
Strong organizational skills with the ability to manage multiple onboarding activities simultaneously
Clear written and verbal communication skills, particularly in customer facing situations
Educational background in Computer Science, Information Technology, or a related field
Experience working in a Managed Service Provider (MSP) environment
Familiarity with IT service delivery models, onboarding frameworks, or system integrations
Comfort leading meetings and coordinating across technical and non technical teams
Customers experience a smooth, structured, and professional onboarding
Managed services tooling is deployed accurately and on time
Onboarding projects are well organized with clear ownership and follow through
Internal teams receive complete, reliable documentation and clean handoffs
Customers feel informed, supported, and confident in Convergence Networks from day one
WHAT IS THE WORK ENVIRONMENT LIKE?
Normal office working conditions. Work requires regular sitting/standing at a desk, working with a computer. This position requires standing, walking, sitting, using hands, seeing, reaching, talking, writing, and hearing; it may require occasionally carrying or lifting equipment (10-50 pounds) if working on-site.
Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
Position requires regular contact with others - in meetings, by phone or by email.
Interactions focus on data collection, problem solving, needs analysis and technical training development. Interactions are initiated in person or electronically.
Position may require some travel to Convergence or client sites.
WHY SHOULD YOU WORK HERE?
Culture of unity, transparency, and trust. Our leadership team wants you to be successful at Convergence, and we will do anything we can to support your personal and professional growth.
Group benefits plans including medical, dental, vision, and 401k.
Education and certification reimbursement is also available so we can help you grow.
We believe feedback makes us better. You can expect regular meetings with your manager and quarterly conversations about your performance and growth.
Outstanding teammates. We’re very selective to make sure we have the best staff available for you to work alongside!
Many teambuilding and company events throughout the year so you can get to know your teammates on a more personal level, as well as kick back and have some fun (families are oftentimes included as
PERFECT FIT....
If this sounds like your type of place and you can wow us with your spectacular skill set, then we would love to hear from you!
We are an equal opportunity employer and invite diversity in our applicants; our differences make us stronger! We welcome and encourage applications from qualified candidates of all races, sexes, colors, religions, sexual orientations, disabilities, ages, and gender identities. Accommodations are available upon request for candidates taking part in all stages of the selection process.
The compensation range for this position includes base salary and variable compensation. Individual compensation is determined by a combination of factors including skills, experience, qualifications, and geographic location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive programs designed to reward individual and organizational performance. We are committed to pay transparency and comply with all applicable pay transparency legislation.
Qualifications
Convergence Networks is one of North America's leading Managed Services & Security Providers. We are focused on preparing our customers for the future that’s just around the bend: a complex environment in which users access data through multiple applications on multiple devices. The only way forward is an identity-driven security strategy, protecting your data wherever you venture. We’ve always thought security first, not security as an add-on. Our team works with you to build an integrated, consistent, and robust security posture centered around Microsoft’s industry-leading solutions. We attract incredibly capable people from across the globe who work with our customers as strategic partners to drive results in the uncharted territory of tomorrow’s technology landscape. At Convergence Networks, you’ll find a culture built on trust and autonomy. We’re a place for people who elevate those around them. How do you know you’ll go far here? You bring drive, accountability, and a passion for charting your course – together.
Offices: US & Canada, US · 4252 SE International Way, Portland, Oregon 97222, US · 900 Morrison Dr, Suite 206, Ottawa, Ontario K2H 8K7, CA · 1305 S Washington Ave, Suite 102, Lansing, Michigan 48910, US · 1410 NW 49th St, Seattle, Washington 98107, US
Convergence Networks is one of North America's leading Managed Services & Security Providers. We are focused on preparing our customers for the future that’s just around the bend: a complex environment in which users access data through multiple applications on multiple devices. The only way forward is an identity-driven security strategy, protecting your data wherever you venture. We’ve always thought security first, not security as an add-on. Our team works with you to build an integrated, consistent, and robust security posture centered around Microsoft’s industry-leading solutions. We attract incredibly capable people from across the globe who work with our customers as strategic partners to drive results in the uncharted territory of tomorrow’s technology landscape. At Convergence Networks, you’ll find a culture built on trust and autonomy. We’re a place for people who elevate those around them. How do you know you’ll go far here? You bring drive, accountability, and a passion for charting your course – together.
Offices: US & Canada, US · 4252 SE International Way, Portland, Oregon 97222, US · 900 Morrison Dr, Suite 206, Ottawa, Ontario K2H 8K7, CA · 1305 S Washington Ave, Suite 102, Lansing, Michigan 48910, US · 1410 NW 49th St, Seattle, Washington 98107, US
