Torrington, Connecticut, United States · On-site
$58k–$60k/yr
Salary: $58,000 - $60,0000 Other Forms of Compensation: Pay Grade: 12 Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the…
Skills: Patient Satisfaction, Customer Service, Healthcare Operations, Data Analysis, Reporting
Saint Louis County, Missouri, United States · On-site
Unidine is hiring immediately for full time and part time FOOD SERVICE WORKER positions. Location: Bethesda Southgate - 5943 Telegraph Road, Saint Louis, MO 63129. Schedule: Full time and part time schedule. 6:00 am to 2…
Skills: Food preparation, Food safety, Sanitation, Customer service, Portion control
Union Township, Ohio, United States · On-site
$58k–$68k/yr
Position Title: SOUS CHEF - CINCINNATI, OH Salary: $58,000 - $68,000 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We fee…
Skills: Culinary management, Menu development, Catering, Food cost control, Staff supervision
Town of Islip, New York, United States · On-site
$75k–$85k/yr
Salary: 75,000.00 - 85,000.00 Other Forms of Compensation: Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century.…
Skills: Culinary management, Menu development, Food safety, Sanitation, Budgeting
Toledo, Ohio, United States · On-site
Location: UNIVERSITY OF TOLEDO - OHIO We are hiring immediately for a FOOD SERVICE WORKER (FULL TIME) position. Address: South Dining at the University of Toledo 2801 Bancroft Street, Toledo, OH 43606 Note: online applic…
Skills: Food Preparation, Sanitation, Safety Compliance, Customer Service, Inventory Control
Reno, Nevada, United States · On-site
$22/hr–$22/hr
Location: We are hiring immediately for a XXX position. Address: Note: online applications accepted only. Schedule: Requirement: Pay Range: $22.00 per hour to $22.75 per hour. We Make Applying Easy! Want to apply to this…
Skills: Staff supervision, Training, Scheduling, Performance evaluation, Reporting
Oklahoma City, Oklahoma, United States · On-site
Position Title: Waiter/Waitress (Part-Time Seasonal) at Chickasaw Bricktown Ballpark Pay Range: $15.00 to $15.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisiti…
Skills: Food service, Beverage service, Customer service, Cash handling, Sanitation standards
New York, New York, United States · On-site
$31/hr–$35/hr
We have an opening for a part time RUNNER position. Location: New York, NY 10014. Note: online applications accepted only. Schedule: Part time; Monday through Thursday, hours may vary. More details upon interview. Requir…
Skills: Food Delivery, Sanitation, Safety Compliance, Customer Service, Communication
Everett, Washington, United States · On-site
$95k–$100k/yr
Salary: $95000 - $100000 /year Pay Grade: 15 Other Forms of Compensation: 30% annual bonus As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless…
Skills: Financial Management, Budgeting, P&L Management, Personnel Management, Catering
Town of Brookhaven, New York, United States · On-site
We are hiring immediately for part time FOOD SERVICE UTILITY positions. Location: SBU West Side Dining - 300 Circle Road, Stony Brook, NY 11794. Note: online applications accepted only. Schedule: Part time schedule. Asso…
Skills: Sanitation, Kitchen Maintenance, Cleaning, Food Prep Surface Cleaning, Trash Removal
Morgantown, West Virginia, United States · On-site
We are hiring immediately for a Food Services Supervisor position. Location:Morgantown, WV Make a difference in the lives of people, your community, and yourself. At Morrison Healthcare, a Compass Healthcare company, you…
Skills: Catering management, Team leadership, Event setup, QA/HAACP standards, Staff training
Town of Islip, New York, United States · On-site
$120k–$135k/yr
Salary: 120,000 - 135,000 / year based on experience Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training Pay Grade: [[payGrade_obj]] Morrison Healthcare, a Compass Healthcare company, is a leade…
Skills: Food Service Management, Healthcare Operations, Strategic Leadership, Financial Management, Regulatory Compliance
Saint Louis County, Missouri, United States · On-site
Unidine is hiring immediately for part time DISHWASHER positions. Location: Bethesda Southgate - 5943 Telegraph Road, Saint Louis, MO 63129 Schedule: Part time schedule. 8:00 am - 4:30 pm and 12:00 pm - 8:00 pm; days may…
Skills: Dishwashing, Sanitation, Kitchen Maintenance, Cleaning, Safety Compliance
Nashville, Tennessee, United States · On-site
$16/hr–$17/hr
Morrison Living is hiring immediately for full time FOOD SERVICE WORKER positions. Location: Blakeford Green Hills - 11 Burton Hills Boulevard, Nashville, TN 37215. Schedule: Full time schedule. 10:00 am to 7:30 pm, rota…
Skills: Food preparation, Sanitation, Safety standards, Portion control, Customer service
Ashland, Kentucky, United States · On-site
We are hiring immediately for a full time HOUSEKEEPER LEAD position. Location: UK King's Daughters Ambulatory - 2201 Lexington Avenue, Ashland, KY 41101. Note: online applications accepted only. Schedule: Full time sched…
Skills: Supervision, Staff Training, Housekeeping, Quality Assurance, Conflict Resolution
New York, New York, United States · On-site
$85k–$90k/yr
Position Title: Event Coordinator/Sr. Catering Manager- Corporate Dining (NYC) Salary: $85,000-$90,000/ year Other Forms of Compensation: Benefits Become part of Restaurant Associates, the industry’s leading provider of …
Skills: Catering Management, Event Planning, Sales, Team Leadership, Staff Training
Greensburg, Pennsylvania, United States · On-site
Location: University of Pittsburgh We are hiring immediately for a part time FOOD SERVICE WORKER/CASHIER position. Address: 150 Finoli Drive, Greensburg, PA 15601. Note: online applications accepted only. Schedule: Part …
Skills: Cashiering, Food preparation, Sanitation, Customer service, Portion control
Frisco, Texas, United States · On-site
$18/hr–$19/hr
We are hiring immediately for a full time SHIFT SUPERVISOR position. Location: Capital One Cafe - 2601 Preston Road, Frisco, TX 75034 Note: online applications accepted only. Schedule: Full time schedule. 5-day work week…
Skills: Customer Service, Cafe Operations, Staff Training, Scheduling, Performance Evaluation
Town of North Hempstead, New York, United States · On-site
$120k–$135k/yr
Salary: 120,000 - 135,000 / year based on experience Other Forms of Compensation: Flexible Paid Time Off, Benefits, 401K, Training Pay Grade: [[payGrade_obj]] Morrison Healthcare, a Compass Healthcare company, is a leade…
Skills: Food Service Management, Healthcare Operations, Strategic Leadership, Financial Management, P&L Performance
Berea, Kentucky, United States · On-site
Unidine is hiring immediately for a full time FOOD SERVICE UTILITY position. Location: Yonder Behavioral Health - 7341 East Alexandria Pike, Berea, KY 40403. Schedule: Full time schedule, 12 hour shift, 3 days a week. Ho…
Skills: Kitchen Maintenance, Sanitation, Floor Cleaning, Equipment Cleaning, Waste Management
Torrington, Connecticut, United States • On-site
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The Patient Experience Manager is responsible for coordinating and directing patient satisfaction initiatives across assigned healthcare facilities to ensure high service quality and account retention. They monitor performance metrics, manage client surveys, and collaborate with management to implement training and development plans.
Candidates should have 2-3 years of experience in customer service training and 3-4 years in service-oriented operations, with a preference for healthcare or hospitality backgrounds. Proficiency in Microsoft Office and strong organizational skills are essential for this role.
Other Forms of Compensation:
Pay Grade: 12
Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures. This position will support patient experience operations for locations in Bridgeport and Torrington, CT.
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all Patient Experience Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
Compose patient satisfaction reports as needed to management.
Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Req ID: 1559462
Crothall Healthcare
JANELLE C. ALLEN
[[req_classification]]
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
