Gurnee, Illinois, United States · On-site
Bilingual Member Experience Representative III ( Personal Banker / Relationship Banker ) Do you love working with people and want to make a difference in their lives? CTCU is currently looking for high energy and enthusi…
Skills: Bilingual English and Spanish, Customer Service, Cross-selling, Financial Advising, Relationship Banking
Grayslake, Illinois, United States · On-site
$16/hr–$20/hr
Are you looking for an amazing sales and customer service job with daytime hours, paid holidays and terrific benefits? Some of our fabulous benefits include paid time off, flexible schedule, health insurance, dental insu…
Skills: Cash Handling, Customer Service, Sales, Financial Transactions, Relationship Management
Gurnee, Illinois, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide professional banking support to members via phone, email, chat, and video in both English and Spanish. Identify opportunities to recommend financial products and services to help members achieve their financial goals.
Requires fluency in English and Spanish and a high school diploma or GED. Candidates should have 1 to 12 months of relevant experience in banking or sales and proficiency with Windows-based systems.
Bilingual Member Experience Representative III ( Personal Banker / Relationship Banker )
Do you love working with people and want to make a difference in their lives? CTCU is currently looking for high energy and enthusiastic individuals to join our growing team as a Bilingual Member Experience Representative III ( Personal Banker / Relationship Banker ).
CTCU is a trusted financial institution that places its members at the heart of everything we do. With over 90 years of service to the community, CTCU continues to grow and adapt to the changing times. While we embrace innovation, our unwavering commitment to exceptional service remains a cornerstone of our values. We are seeking energetic individuals who share our passion for teamwork, dedication, and a drive to deliver outstanding service at every opportunity. If you're ready to contribute to our legacy of excellence, we want you on our team.
In this role, you'll be at the forefront of delivering exceptional service to our members, helping them with their everyday banking needs and more. Your primary responsibilities will go beyond answering questions - you'll actively identify opportunities to recommend products and services tailored to each member's financial goals. From helping them save money to enhancing their overall financial health, you'll be a key resource in improving their financial landscape.
As a Bilingual Member Experience Representative III, you'll be instrumental in increasing members' wallet share by cross-selling relevant products, such as new accounts, car loans, or home equity lines of credit. Your ability to provide valuable solutions and personalized advice will make you a trusted financial partner for every member you assist.
To succeed in this role, you'll need to be fluent in both English and Spanish, enabling you to serve a diverse member base across various communication channels-phone, chat, email, and video chat. You'll help members navigate our offerings, address inquiries related to products and services, and support them in areas like lending, fraud prevention, and digital services.
If you are a quick learner, enjoy leveraging technology, and have a passion for empowering others to achieve financial success, we'd love to hear from you!
Basic Expectations for Bilingual Member Experience Representative III:
Some of the things we look for in a Bilingual Member Experience Representative III are:
Compensation & Benefits:
Budgeted starting hourly rate: $23.50/hour + eligible to earn production-based incentives
As part of our team you will receive some awesome benefits, including:
Paid Time Off
Health/Medical - Eligible first of the month following one full month of employment
Retirement Savings:
Equal Opportunity Employer:
Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment.
At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at [email protected].
In today's financial service industry, local banks and other financial institutions are sold, merged, and change names on a regular basis. Today's consumers are often caught in a roller-coaster ride of changing names, policies, and declining service. Throughout this turmoil, Community Trust Credit Union has remained a solid, stable, not-for-profit, and permanent fixture, serving our communities for more than 90 years. Community Trust Credit Union began as "Warren Township Credit Union" on July 18, 1933. The Credit Union was organized by the leaders in the community who wanted to help each other through the depression years as an alternative to the high loan, and low savings rates offered by local banks and savings & loans. The initial field of membership was any person living and working in Warren Township, along with their family members. CTCU serves all those who live or work in Lake or McHenry Counties in Illinois and Kenosha County in Wisconsin. Over the years, CTCU has played an important role in the history, development and growth of the communities it serves. We're proud of this, and we will never forget our dedication to our members to provide excellence through quality service.
Offices: 1313 Skokie Highway, Gurnee, IL 60031, US · 1263 North Illinois Route 83, Grayslake, IL 60083, US · 1380 Deep Lake Road, Lake Villa, IL 60046, US · 6543 Grand Ave, Gurnee, Illinois 60031, US
In today's financial service industry, local banks and other financial institutions are sold, merged, and change names on a regular basis. Today's consumers are often caught in a roller-coaster ride of changing names, policies, and declining service. Throughout this turmoil, Community Trust Credit Union has remained a solid, stable, not-for-profit, and permanent fixture, serving our communities for more than 90 years. Community Trust Credit Union began as "Warren Township Credit Union" on July 18, 1933. The Credit Union was organized by the leaders in the community who wanted to help each other through the depression years as an alternative to the high loan, and low savings rates offered by local banks and savings & loans. The initial field of membership was any person living and working in Warren Township, along with their family members. CTCU serves all those who live or work in Lake or McHenry Counties in Illinois and Kenosha County in Wisconsin. Over the years, CTCU has played an important role in the history, development and growth of the communities it serves. We're proud of this, and we will never forget our dedication to our members to provide excellence through quality service.
Offices: 1313 Skokie Highway, Gurnee, IL 60031, US · 1263 North Illinois Route 83, Grayslake, IL 60083, US · 1380 Deep Lake Road, Lake Villa, IL 60046, US · 6543 Grand Ave, Gurnee, Illinois 60031, US
