Fairfax County, Virginia, United States · On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and Oak Ridge, TN have been in business for 31 years and have been servicing different agencies within the Federal se…
Skills: Incident management, Troubleshooting, ServiceNow, Hardware deployment, Software installation
Huntsville, Alabama, United States · On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our miss…
Skills: Systems Engineering, Requirements Management, Verification and Validation, Integration Support, Launch Vehicles
Huntsville, Alabama, United States · On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our miss…
Skills: Composite Design, FEA Modeling, Laminate Schedules, Composite Manufacturing, CATIA
Huntsville, Alabama, United States · On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our miss…
Skills: Systems Engineering, Liquid Rocket Engine Propulsion, RS-25 Engine Integration, Data Acquisition, Performance Analysis Modeling
Huntsville, Alabama, United States · On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our miss…
Skills: Systems Engineering, Liquid Rocket Engine Propulsion, Data Acquisition, Data Analysis, Python
Oak Ridge, Tennessee, United States · On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our miss…
Skills: Hardware Troubleshooting, Software Troubleshooting, SCCM Imaging, ServiceNow, Active Directory
On-site
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and have been in business for 31 years and have been servicing different agencies within the Federal sector. Our miss…
Skills: Technical Support, Troubleshooting, Windows OS, Mobile Device Management, AV/VTC Systems
Huntsville, Alabama, United States · Hybrid
Why CODEplus CODEplus is a software engineering and modernization company with over 31 years supporting federal agencies including DoD, NASA, DOE, NRC, and USPS. We combine the agility and innovation of a small business …
Skills: Agile Software Development, SAFe, Product Backlog Management, User Stories, Requirements Management
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The technician will serve as the first point of contact for end-users, logging and resolving incidents related to hardware, software, and audiovisual systems. They will also assist in technical refresh projects, including hardware deployment and software upgrades to ensure optimal system functionality.
Candidates must have at least 2 years of experience in a service desk or technical support role with proficiency in ServiceNow and mobile device management. Excellent communication skills and the ability to work under pressure are required, while relevant certifications like ITIL or CompTIA A+ are considered a plus.
CODE Plus, Inc., an experienced IT government contractor in Fairfax, VA with offices in Huntsville, AL and Oak Ridge, TN have been in business for 31 years and have been servicing different agencies within the Federal sector. Our mission is to deliver high-quality, cost-effective solutions that empower our clients to achieve their goals. At CODEplus, we value teamwork, integrity, and technical excellence, and we pride ourselves on maintaining long-standing partnerships built on trust and results.
We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk work in Washington, DC.
Location: Onsite, Washington D.C.
Clearance: Public Trust
Key Responsibilities:
· Serve as the first point of contact for end-users, logging incidents, and service requests promptly and accurately.
· Diagnose, troubleshoot, and resolve end-user problems related to hardware, software, mobile devices, audiovisual equipment, and video teleconference systems.
· Document incidents, solutions, and service requests in detail, ensuring accurate records for future reference.
· Provide technical support for mobile devices, including smartphones and tablets, ensuring seamless integration, and troubleshooting issues related to connectivity and applications.
· Support audiovisual and video teleconference equipment, configuring, troubleshooting, and maintaining systems to ensure optimal functionality during meetings and presentations.
· Assist in technical refresh projects, deploying new laptop hardware, performing operating system upgrades, and installing specialized software as per organizational requirements.
· Collaborate with IT teams to ensure smooth transitions during hardware and software upgrades, minimizing downtime and user disruption.
Qualifications:
· Proven (2 years) experience in a service desk or technical support role, with expertise in incident management and problem resolution.
· Strong knowledge of mobile devices, operating systems, audiovisual equipment, and video teleconference systems.
· Experience in ServiceNow ticketing system
· Familiarity with technical refresh processes, including hardware deployment and software installations.
· Excellent communication skills, both written and verbal, with a focus on providing exceptional customer service.
· Ability to work efficiently under pressure, prioritize tasks, and meet deadlines.
· Relevant certifications such as ITIL, CompTIA A+, or HDI Support Center Analyst, are a plus.
Delivering customer-tailored IT Solutions and Services with innovation, proven quality, and best value.
At CODEplus, we go beyond traditional technology providers to become your dedicated solution partner. Our services and solutions are customized to meet your exact needs, leveraging our expertise and deep understanding of both the subject matter area and technology. We believe that meticulous attention to detail amplifies the value of our services, taking customer service to a new level by understanding our clients' businesses, operational processes, and technology investments. Our personalized solutions seamlessly integrate with new and existing investments, leading to increased productivity and efficiency. This approach allows us to uncover hidden resources, unlocking the potential for increased revenues.
Offices: 2750 Prosperity Ave, Suite 230, Fairfax, Virginia 22031, US · 7027 Old Madison Pike NW, Suite 108, Huntsville, Alabama 35806, US
Delivering customer-tailored IT Solutions and Services with innovation, proven quality, and best value.
At CODEplus, we go beyond traditional technology providers to become your dedicated solution partner. Our services and solutions are customized to meet your exact needs, leveraging our expertise and deep understanding of both the subject matter area and technology. We believe that meticulous attention to detail amplifies the value of our services, taking customer service to a new level by understanding our clients' businesses, operational processes, and technology investments. Our personalized solutions seamlessly integrate with new and existing investments, leading to increased productivity and efficiency. This approach allows us to uncover hidden resources, unlocking the potential for increased revenues.
Offices: 2750 Prosperity Ave, Suite 230, Fairfax, Virginia 22031, US · 7027 Old Madison Pike NW, Suite 108, Huntsville, Alabama 35806, US
