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Lead the strategy, roadmap, and evolution of a critical insurance platform to support business objectives and regulatory obligations. Manage the platform backlog, translate business requirements into technical capabilities, and coordinate with vendors and internal stakeholders.
Requires experience as a Product Owner or Business Analyst within workers compensation or personal injury insurance. Must demonstrate proficiency in managing complex business platforms, Agile delivery, and stakeholder engagement.
OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Insurance Platform Product Owner
About the role:
Coal Mines Insurance (CMI) is seeking an experienced Insurance Platform Product Owner to take ownership of our end-to-end insurance platform and its connected digital capabilities. This is a unique opportunity to work at the intersection of business strategy, customer experience and technology. You will be responsible for maintaining the stability and performance of the current platform while driving its future evolution and modernisation. Working closely with business leaders, operational teams, technology partners and vendors, you will ensure platform outcomes support workers, employers and employees while aligning with CMI's strategic objectives and regulatory obligations.
Other responsibilities will include:
• Defining and maintaining the platform vision, roadmap and strategic priorities
• Owning and prioritising the platform backlog across operational, regulatory and strategic initiatives
• Translating business requirements into platform capabilities, user stories and acceptance criteria
• Leading business input into platform design, enhancements and modernisation projects
• Collaborating with stakeholders across Operations, Technology, Data, Finance, Risk and Compliance
• Supporting platform stability through effective incident, defect and risk management
• Coordinating testing, business readiness and release activities
• Driving continuous improvement opportunities that enhance customer and employee experiences
• Managing relationships with technology vendors and delivery partners
• Ensuring platform outcomes meet business, customer, compliance and operational requirements
About you:
Your education, experience and skills will include:
What we offer:
About us:
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
To learn more about Coal Services, visit us at https://www.coalservices.com.au/
Important information re: your application
Please submit your cover letter and resume by 10 July 2026.
Applications may be shortlisted and progressed prior to the closing date.
We care. We work together. We make a difference.
Coal Services is an industry owned organisation committed to providing preventative and responsive services and expertise to the NSW coal mining industry. Coal Services is dedicated to working in partnership with customers and stakeholders to provide a suite of health, safety, environment and insurance solutions. These critical services support NSW coal mine workers, employers and communities and demonstrate an ongoing commitment to maintaining a safe workplace and a healthy workforce. Coal Services has statutory functions, as outlined within the NSW Coal Industry Act 2001. These functions include, but are not limited to, the provision of workers compensation; occupational health and rehabilitation services; the collection of statistics and the provision of mines rescue emergency services and training to the NSW coal industry. Our purpose: To protect. Our vision: To partner with industry for a safe workplace and healthy workforce. Our values: We care. We work together. We make a difference. To learn more about Coal Services visit our website: www.coalservices.com.au
Offices: Level 21, 44 Market Street, Sydney, NSW 2000, AU · 143 Main Rd, Speers Point, NSW 2284, AU · 1 Civic Avenue, Singleton, NSW 2330, AU · 558-580 Princes Hwy, Woonona, NSW 2517, AU · 3 Proto Avenue, Lithgow, NSW 2790, AU
We care. We work together. We make a difference.
Coal Services is an industry owned organisation committed to providing preventative and responsive services and expertise to the NSW coal mining industry. Coal Services is dedicated to working in partnership with customers and stakeholders to provide a suite of health, safety, environment and insurance solutions. These critical services support NSW coal mine workers, employers and communities and demonstrate an ongoing commitment to maintaining a safe workplace and a healthy workforce. Coal Services has statutory functions, as outlined within the NSW Coal Industry Act 2001. These functions include, but are not limited to, the provision of workers compensation; occupational health and rehabilitation services; the collection of statistics and the provision of mines rescue emergency services and training to the NSW coal industry. Our purpose: To protect. Our vision: To partner with industry for a safe workplace and healthy workforce. Our values: We care. We work together. We make a difference. To learn more about Coal Services visit our website: www.coalservices.com.au
Offices: Level 21, 44 Market Street, Sydney, NSW 2000, AU · 143 Main Rd, Speers Point, NSW 2284, AU · 1 Civic Avenue, Singleton, NSW 2330, AU · 558-580 Princes Hwy, Woonona, NSW 2517, AU · 3 Proto Avenue, Lithgow, NSW 2790, AU
