Amsterdam, North Holland, Netherlands · Hybrid
Als Customer Success Professional bij ClubPlanner ben jij de sleutel tot het succes van onze klanten. Jij zorgt ervoor dat fitnessclubs optimaal gebruikmaken van onze software en dat hun ervaring met ClubPlanner uitmunte…
Skills: Customer Success, Account Management, CRM Management, Onboarding, Churn Prevention
Amsterdam, North Holland, Netherlands • Hybrid
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Ensure fitness clubs optimize their use of software to increase customer satisfaction and prevent churn. Support onboarding, manage client relationships, and assist the sales team with lead follow-up and demo scheduling.
Requires a bachelor's degree in a commercial direction and proficiency in both Dutch and English. Candidates should have some experience in customer contact or account management and an affinity for software and the fitness industry.
Als Customer Success Professional bij ClubPlanner ben jij de sleutel tot het succes van onze klanten. Jij zorgt ervoor dat fitnessclubs optimaal gebruikmaken van onze software en dat hun ervaring met ClubPlanner uitmuntend is. Je bent het eerste aanspreekpunt voor vragen, ondersteunt bij onboarding en helpt klanten om hun doelen te bereiken. Door jouw inzet stijgt de klanttevredenheid, worden upsell-kansen benut en voorkom je churn. Samen met het sales- en supportteam draag je bij aan onze missie: fitnessclubs helpen bij het verbeteren van hun sales, retentie en het optimaliseren van de customer journey.
Activiteiten en verantwoordelijkheden
Klantbegeleiding en succesoptimalisatie
Relatiebeheer en klanttevredenheid
Interne samenwerking en kennisdeling
Wat bieden wij jou?
Wat breng jij mee?
More member, less cancellations. ClubPlanner structures your sales process, member journey, and contact with members.
ClubPlanner provides support for the daily operations of nearly 700 clubs across 10 countries. With ClubPlanner, you maintain control over your club, manage leads effectively, and foster loyal members. ClubPlanner structures your sales process, member journey, and interactions with members. It's intelligent software designed for the fitness and health industry with proven results. The CRM for fitness clubs. ClubPlanner is a unique web-based solution to increase customer inflow, reduce outflow, and increase average revenue per customer, thus improving your bottom line. Stay in control of your club. You and your colleagues can be more effective and proactive with detailed reports and a real-time dashboard. Check the health status of your club in one glance. Stay in control of your leads Don’t lose any lead. Get rid of the pile of forms and notes at your front desk. Collect all call-ins, walk-ins and online leads in one digital to-do list. Directly follow up via a straightforward automatic workflow. Give personal attention Make the right choice which members need your attention. Based on actual visitor and frequency data. With automatically built-in ‘ safety nets’ you are reactivating inactive sporters and keeping your current members enthusiastic. Only in this way you can be personal and proactively in touch with your members. Structure, focus, and calmness Automate the contact moment as they suit your way of working. Send automatic messages to customer segmentations, such as a welcome email. Generate tasks at the right time, for example when someone is becoming inactive. Focus on the set targets by having real-time insights into the current status. Adjust quickly with detailed reports. Get more results in less time. Ensure a calm and focused workplace.
Offices: Asterweg, 63, Amsterdam, Noord Holland 1031 HM, NL
More member, less cancellations. ClubPlanner structures your sales process, member journey, and contact with members.
ClubPlanner provides support for the daily operations of nearly 700 clubs across 10 countries. With ClubPlanner, you maintain control over your club, manage leads effectively, and foster loyal members. ClubPlanner structures your sales process, member journey, and interactions with members. It's intelligent software designed for the fitness and health industry with proven results. The CRM for fitness clubs. ClubPlanner is a unique web-based solution to increase customer inflow, reduce outflow, and increase average revenue per customer, thus improving your bottom line. Stay in control of your club. You and your colleagues can be more effective and proactive with detailed reports and a real-time dashboard. Check the health status of your club in one glance. Stay in control of your leads Don’t lose any lead. Get rid of the pile of forms and notes at your front desk. Collect all call-ins, walk-ins and online leads in one digital to-do list. Directly follow up via a straightforward automatic workflow. Give personal attention Make the right choice which members need your attention. Based on actual visitor and frequency data. With automatically built-in ‘ safety nets’ you are reactivating inactive sporters and keeping your current members enthusiastic. Only in this way you can be personal and proactively in touch with your members. Structure, focus, and calmness Automate the contact moment as they suit your way of working. Send automatic messages to customer segmentations, such as a welcome email. Generate tasks at the right time, for example when someone is becoming inactive. Focus on the set targets by having real-time insights into the current status. Adjust quickly with detailed reports. Get more results in less time. Ensure a calm and focused workplace.
Offices: Asterweg, 63, Amsterdam, Noord Holland 1031 HM, NL
