Jobs at cloudIT (Now Hiring) — 3 open

System Administrator

Phoenix, Arizona, United States · Remote OK

Mid level

Job Purpose The Systems Administrator is responsible for providing advanced technical support to ensure timely and effective resolution of service requests. This role emphasizes supporting Tier 1 Service Specialists by o…

Skills: Technical Support, Virtualization, Network Troubleshooting, Microsoft 365, Windows Server

System Administrator

Totowa, New Jersey, United States · Hybrid

Mid level

Job Purpose The Systems Administrator provides advanced technical support and infrastructure management to ensure timely, effective resolution of service requests. This role mentors Tier 1 Service Specialists, handles es…

Skills: Systems Administration, Virtualization, Network Infrastructure, Microsoft 365, Windows Server

Virtual Chief Information Security Officer (vCISO)

Phoenix, Arizona, United States · On-site

Senior

Virtual Chief Information Security Officer ● cloudIT ● Phoenix, AZ ● In-Office Phoenix's small and mid-sized businesses face the same cybersecurity threats as the Fortune 500 but with a fraction of the resources. cloudIT…

Skills: Security Strategy, Risk Management, Compliance Governance, Incident Response, Client Relationship Management

System Administrator

Phoenix, Arizona, United States • Remote OK

Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
high school, bachelor degree, professional certificate
Posted 24d ago
Apply by Oct 18
~40 hrs/week
Remote in Phoenix, Arizona, United States

Responsibilities

The System Administrator provides advanced technical support and mentorship to Tier 1 specialists while managing core business applications and virtual environments. They are responsible for implementing system solutions, maintaining network security, and ensuring high client satisfaction through professional communication.

Requirements

Candidates must have a high school diploma and 2-4 years of technical support experience, along with CompTIA A+ or Microsoft Fundamentals certifications. Proficiency in virtualization, networking, and Microsoft technologies is required, with a bachelor's degree and ITIL certification preferred.

Full job description

Job Purpose
The Systems Administrator is responsible for providing advanced technical support to ensure timely and effective resolution of service requests. This role emphasizes supporting Tier 1 Service Specialists by offering guidance, handling escalations, and delivering exceptional customer service. The technician is expected to demonstrate strong communication skills, proactively identify issues, and escalate them when necessary to maintain high levels of client satisfaction. This position also encourages continuous learning and pursuing relevant industry certifications.

Duties and Responsibilities

Support for Tier 1 Service Specialists:
- Provide advanced technical support and mentorship to Tier 1 Service Specialists, fostering a collaborative and supportive team environment.
- Assist with escalations by thoroughly diagnosing complex technical issues and implementing effective solutions.
Technical Support and Troubleshooting:
- Deliver technical support for core business applications, virtual environments (Microsoft, Parallels, VMware), and network-related issues (WAN/LAN connectivity, switches, routers, firewalls).
- Implement and support Microsoft-related technologies, including Windows Server, Exchange, SQL, SharePoint, and Microsoft 365.
- Engineer and deploy system solutions tailored to meet customer needs.
Customer Service and Communication:
- Maintain clear and professional communication with clients, keeping them informed about incident progress, upcoming changes, and scheduled outages.
- Provide exceptional customer service by actively listening, resolving issues efficiently, and ensuring a positive client experience.
System Documentation and Consulting:
- Document system configurations, changes, and troubleshooting steps to maintain accurate records.
- Conduct system reviews and provide recommendations to enhance performance and security.
Disaster Recovery and Security:
- Implement and support disaster recovery solutions to ensure data integrity and business continuity.
- Maintain network security through the configuration and management of firewalls and VPNs.
Continuous Improvement and Learning:
- Stay updated with emerging technologies and industry best practices.
- Pursue relevant certifications to enhance technical skills and knowledge.

Required Qualifications:

Experience and Education:
- High school diploma or GED.
- 2-4 years of hands-on experience in a technical support or systems specialist role.
Certifications:
- CompTIA A+ or Microsoft Certified Fundamentals certifications (MS-900, AZ-900, etc.).
- One of the following associate-level certifications (obtain within one year; training provided):
  - Microsoft Associate Certifications (AZ-801, AZ-104, etc.)
  - CompTIA Network+
  - IT Glue Certified Professional Level 1
  - SonicWALL SNSA
  - Fortinet FCA
  - Cisco CCST
  - VMware VCTA
  - Other vendor or industry-specific associate-level certifications will be considered
Technical Skills:
- Proficiency in diagnosing and resolving technical issues across workstations, servers, networks, and applications.
- Experience with virtualization technologies and remote access solutions (VPN, Terminal Services).
- Familiarity with support tools, techniques, and IT service management principles.
Soft Skills and Competencies:
- Excellent customer service and communication skills, with a focus on active listening and empathy.
- Strong problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks.
- Self-motivated and eager to learn and grow within the role.

Preferred Qualifications:

BA/BS in Computer Science or related field.
Familiarity with VoIP phone systems and basic troubleshooting.
ITIL 4 Foundation certification.

Performance Expectations & Metrics
The System Administrator is expected to:

Meet or exceed key service desk metrics, including:
- Response time (initial acknowledgment and first response)
- Mean Time to Resolution (MTTR)
- Utilization and efficiency goals
- Customer satisfaction scores (CSAT)
Maintain a high level of accuracy in ticket documentation to ensure seamless collaboration with Tier 2/3 teams.
Provide consistent and professional communication with clients and internal teams.
Maintain cloudIT required PII training score.

Working Conditions

40-hour on-site or remote work weeks.
Flexibility to work different shifts and on-call availability as needed.
Travel may be required for on-site client support.

Physical Requirements

Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
Lifting and transporting moderately heavy objects, such as computers and networking equipment.

Related keywords

Microsoft 365Windows ServerExchangeSQLSharePointVMwareParallelsWANLANFirewallsVPNCompTIA A+CompTIA Network+MS-900AZ-900AZ-801

About cloudIT

LinkedIn Visit site

Technology Elevated.

Industry: IT Services and IT Consulting
Company size: 51-200 employees
Founded: 2011
Headquarters: Phoenix, AZ
LinkedIn followers: 2,027

cloudIT delivers comprehensive IT and security solutions designed to optimize operations, protect critical data, and drive business growth. From fully managed IT services and cloud solutions to advanced cybersecurity and compliance support, we provide scalable, cost-effective technology strategies that evolve with your business. Our proactive approach ensures seamless operations, enhanced security, and reliable IT infrastructure, allowing you to focus on what matters most—your success. As a trusted IT partner, we go beyond traditional support to deliver strategic consulting, automation, and ongoing innovation tailored to your needs. With 24/7 monitoring, SOC-managed security, and expert guidance, we help businesses stay ahead of evolving threats while maintaining compliance and efficiency. Whether you’re a small business or an enterprise, cloudIT provides the expertise, reliability, and future-focused technology solutions to keep you competitive in an ever-changing digital landscape. Let’s build the future of your business together. Connect with us today!

Offices: 920 E Madison St, Suite 120, Phoenix, AZ 85034, US · 830 S Main St, Suite 2D, Cottonwood, AZ 86326, US · 11305 Rancho Bernardo Rd, Suite 116, San Diego, California 92127, US

IT Managed ServicesHosted WiFiHosted Desktopcloud on Sitecloud BackUpcloud serverscloud Securecloud Help Deskvirtual desktopsVoIP

View all jobs at cloudIT

About cloudIT

LinkedIn Visit site

Technology Elevated.

Industry: IT Services and IT Consulting
Company size: 51-200 employees
Founded: 2011
Headquarters: Phoenix, AZ
LinkedIn followers: 2,027

cloudIT delivers comprehensive IT and security solutions designed to optimize operations, protect critical data, and drive business growth. From fully managed IT services and cloud solutions to advanced cybersecurity and compliance support, we provide scalable, cost-effective technology strategies that evolve with your business. Our proactive approach ensures seamless operations, enhanced security, and reliable IT infrastructure, allowing you to focus on what matters most—your success. As a trusted IT partner, we go beyond traditional support to deliver strategic consulting, automation, and ongoing innovation tailored to your needs. With 24/7 monitoring, SOC-managed security, and expert guidance, we help businesses stay ahead of evolving threats while maintaining compliance and efficiency. Whether you’re a small business or an enterprise, cloudIT provides the expertise, reliability, and future-focused technology solutions to keep you competitive in an ever-changing digital landscape. Let’s build the future of your business together. Connect with us today!

Offices: 920 E Madison St, Suite 120, Phoenix, AZ 85034, US · 830 S Main St, Suite 2D, Cottonwood, AZ 86326, US · 11305 Rancho Bernardo Rd, Suite 116, San Diego, California 92127, US

IT Managed ServicesHosted WiFiHosted Desktopcloud on Sitecloud BackUpcloud serverscloud Securecloud Help Deskvirtual desktopsVoIP

View all jobs at cloudIT

Similar companies hiring

Capgemini (5386)Oracle (2466)Hewlett Packard Enterprise (2437)KBR, Inc. (2304)PACS (2202)Arvato Systems (1678)NTT DATA North America (1488)CONA Services (1476)Verizon (1073)Mastercard (1071)GovTech Singapore (1047)Schwarz IT KG (988)