Senior Technical Customer Support Engineer - Australia
Remote Solely
Senior$1.1B raised
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Senior Technical Customer Support Engineer - Australia
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Full-time
Posted 2d ago
~40 hrs/week
Remote in Australia
Responsibilities
You will provide technical support to customers via various channels including chat, Slack, and video meetings while managing support tickets and community engagement. Additionally, you will collaborate with engineering and product teams to define functionality and create technical content such as documentation and webinars.
Requirements
Candidates must have deep technical expertise in ClickHouse or relevant domains like SQL databases, OLAP, and distributed systems. Strong written and verbal English communication skills are required, along with the ability to work in a fully remote, global, 24x7 support environment.
Full job description
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in APJ as well as more regionally across APAC and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.
Note: This is a remote position, but candidates must be located in Australia
What you will be doing:
Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
A mindset of teamwork, global engagement, empathy, and solving challenging problems
A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
The ability to build trusted relationships with colleagues, customers, and partners
You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
Experience with ClickHouse
Experience with OSS and open-source technologies, as a user, community member, or contributor
Experience with Azure, GCP or AWS
Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
ClickHouse is a fast, open-source columnar database built for real-time data processing and analytics at scale.
Industry
Software Development
Company size
501-1,000 employees
Founded
2021
Headquarters
Palo Alto, California
LinkedIn followers
148,258
Total funding
$1.1B
ClickHouse is a fast, open-source columnar database built for real-time data processing and analytics at scale. ClickHouse Cloud delivers the query speed and concurrency that applications demanding instant insight from large volumes of data require. As AI agents become more embedded in software, generating higher query volumes at tighter latency, ClickHouse provides a high-throughput, low-latency engine purpose-built for that workload.
Offices: Palo Alto, California, US · Amsterdam, NL
ClickHouse is a fast, open-source columnar database built for real-time data processing and analytics at scale.
Industry
Software Development
Company size
501-1,000 employees
Founded
2021
Headquarters
Palo Alto, California
LinkedIn followers
148,258
Total funding
$1.1B
ClickHouse is a fast, open-source columnar database built for real-time data processing and analytics at scale. ClickHouse Cloud delivers the query speed and concurrency that applications demanding instant insight from large volumes of data require. As AI agents become more embedded in software, generating higher query volumes at tighter latency, ClickHouse provides a high-throughput, low-latency engine purpose-built for that workload.
Offices: Palo Alto, California, US · Amsterdam, NL