Los Angeles, California, United States · On-site
Description WHO WE ARE City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to dr…
Skills: Tier 1 and Tier 2 Support, Microsoft 365, SharePoint Online, OneDrive for Business, Microsoft Teams
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Provide Tier 1 and Tier 2 technical support for user endpoints, internal systems, and banking applications. Manage the user identity lifecycle and maintain IT compliance within a highly regulated financial environment.
Requires 3+ years of IT support experience and a BS in Computer Science or equivalent IT certifications. Advanced expertise in Microsoft 365 and Windows operating systems is essential.
Description
City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.
The Service Desk Analyst provides Tier 1 and Tier 2 technical support for user endpoints, internal systems and a suite of banking applications. A blend of sharp technical diagnostic skills and superior customer service is required as you serve as the primary point of contact for IT incidents and service requests, providing troubleshooting, system access support, workstation configuration, and guidance on standard applications and banking systems. This role requires timely resolution or appropriate escalation of issues while maintaining accurate ticket documentation and adhering to security, compliance, and operational standards required in a highly regulated financial environment.
Requirements
City First Bank is a CDFI and B Corp in DC & LA (NASDAQ: BYFC). Member FDIC and Equal Housing Lender.
City First Bank is a commercial community development bank, the largest Black-led Minority Depository Institution, and a certified as B Corp with branches and headquarters in Los Angeles, CA and Washington, DC; channeling intentional capital to low- and moderate-income neighborhoods; investing in multifamily affordable housing, nonprofits and small business development. We offer a unique platform for impact depositors and institutional investors to see value in strengthening LMI communities through the provision of capital. Member FDIC Equal Housing Lender NASDAQ: BYFC
Offices: 1432 U Street, NW, Washington, DC 20009, US · 170 N Market St, Inglewood, California 90301, US · 4601 Wilshire Blvd, Suite 150, Los Angeles, California 90010, US · 4001 S Figueroa St, Los Angeles, California 90037, US
City First Bank is a CDFI and B Corp in DC & LA (NASDAQ: BYFC). Member FDIC and Equal Housing Lender.
City First Bank is a commercial community development bank, the largest Black-led Minority Depository Institution, and a certified as B Corp with branches and headquarters in Los Angeles, CA and Washington, DC; channeling intentional capital to low- and moderate-income neighborhoods; investing in multifamily affordable housing, nonprofits and small business development. We offer a unique platform for impact depositors and institutional investors to see value in strengthening LMI communities through the provision of capital. Member FDIC Equal Housing Lender NASDAQ: BYFC
Offices: 1432 U Street, NW, Washington, DC 20009, US · 170 N Market St, Inglewood, California 90301, US · 4601 Wilshire Blvd, Suite 150, Los Angeles, California 90010, US · 4001 S Figueroa St, Los Angeles, California 90037, US
