St. Albans, West Virginia, United States · On-site
Full-time Float Position Charleston Area Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning custo…
Skills: Customer Service, Banking Software, Problem Solving, Communication Skills, Attention To Detail
Paintsville, Kentucky, United States · On-site
Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National …
Skills: Customer Service, Banking Operations, Problem Solving, Communication Skills, Attention To Detail
Paintsville, Kentucky, United States · On-site
Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National …
Skills: Customer Service, Banking Software, Problem Solving, Communication Skills, Attention To Detail
Cross Lanes, West Virginia, United States · On-site
City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization…
Skills: Consumer Lending Principles, Regulatory Compliance, Loan Processing, Attention To Detail, Problem Solving
Cross Lanes, West Virginia, United States · On-site
City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization…
Skills: Consumer Lending Principles, Regulatory Compliance, Loan Processing, Attention To Detail, Problem Solving
Lewisburg, West Virginia, United States · On-site
Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National …
Skills: Customer Service, Problem Solving, Communication Skills, Attention To Detail, Computer Proficiency
Lewisburg, West Virginia, United States · On-site
Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National …
Skills: Customer Service, Problem Solving, Communication Skills, Attention To Detail, Computer Proficiency
Glasgow, West Virginia, United States · On-site
City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization…
Skills: Customer Service, Sales, Cash Handling, Retail Banking, Oral Communication
Lexington, Kentucky, United States · On-site
Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National …
Skills: Customer Service, Banking Software, Problem Solving, Communication Skills, Attention To Detail
Lexington, Kentucky, United States · On-site
Customer Service Representative at City National Bank (on-site) We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Are you ready to join a team of award-winning customer service professionals? City National …
Skills: Customer Service, Banking Software, Problem Solving, Communication Skills, Attention To Detail
Beckley, West Virginia, United States · On-site
Equal Opportunity Employer, Including Disability/Vets Summary Description Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serv…
Skills: Customer Service, Sales, Cash Handling, Retail Banking, Oral Communication
Beckley, West Virginia, United States · On-site
Equal Opportunity Employer, Including Disability/Vets Summary Description Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serv…
Skills: Customer Service, Sales, Cash Handling, Retail Banking, Oral Communication
Lexington, Kentucky, United States · On-site
Equal Opportunity Employer Summary Description Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s prod…
Skills: Customer Service, Sales, Cross-selling, Retail Loans, Relationship Management
Cross Lanes, West Virginia, United States · On-site
City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization…
Skills: Customer Service, Communication Skills, Problem Solving, Attention To Detail, Call Center Operations
Cross Lanes, West Virginia, United States · On-site
About the Role Supports the Chief Credit Officer in leading Credit Administration and safeguarding portfolio quality across the organization. Provides leadership in credit underwriting, loan policy administration, portfo…
Skills: Credit Underwriting, Loan Policy Administration, Portfolio Monitoring, Regulatory Compliance, Financial Statement Analysis
Cross Lanes, West Virginia, United States · On-site
City National Bank is a multi-award-winning and highly successful financial institution committed to delivering exceptional service to our customers—and that commitment extends across every role in our organization…
Skills: Credit Analysis, Financial Statement Analysis, Loan Structuring, Team Management, Credit Policy Interpretation
Winchester, Virginia, United States · On-site
EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Implements corporate policies and procedures designed to produce profitable first mortgage loans in the retail market served, in order to meet the strategic and finan…
Skills: Sales Techniques, Attention To Detail, Problem Solving, Communication Skills, Mortgage Lending
Morgantown, West Virginia, United States · On-site
EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS Implements corporate policies and procedures designed to produce profitable first mortgage loans in the retail market served, in order to meet the strategic and finan…
Skills: Sales Techniques, Attention To Detail, Problem Solving, Communication Skills, Mortgage Lending
St. Albans, West Virginia, United States • On-site
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Provide exceptional customer service by addressing inquiries, resolving issues, and recommending appropriate banking products. Process financial transactions accurately while maintaining compliant customer records and assisting with digital banking tools.
A high school diploma is required, though a college degree is preferred. Candidates should possess strong communication skills and a professional demeanor, with previous banking experience being a plus.
Charleston Area
Customer Service Representative at City National Bank (on-site)
Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Representatives. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.
Why Choose City National Bank?
At City, we understand that our employees are our greatest asset. That's why we offer an inclusive and supportive work environment where you can thrive both personally and professionally. Here's what sets us apart:
Responsibilities:
- Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
- Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
- Identify and assess customers' needs to recommend appropriate banking products and services.
- Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Educate customers on self-service options and assist with online and mobile banking inquiries.
- Maintain accurate customer records and documentation in compliance with banking regulations.
- Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a banking or financial institution is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and familiarity with banking software and systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Professional demeanor and ability to build rapport with customers.
Join City National Bank today and become part of a team that is passionate about providing exceptional service to our customers. We look forward to hearing from you!
City has been delivering innovative banking products and supporting its local communities for more than 65 years, proudly serving consumers and businesses in more than 95 locations across West Virginia, Kentucky, Virginia and Ohio. City's commitment to personalized service and community support has turned this Charleston, West Virginia company into one of the most highly rated community banks in the country. City is a strong, full-service bank with a variety of checking and savings products, competitive mortgages, home equity lines of credit, low-rate loans and wealth management services. City's business banking services meet the needs of commercial customers both large and small, with free business checking, a variety of commercial lending options and cash management services. A nationally recognized leader in community banking, City ranked #1 in customer satisfaction in the North Central region of the country in the 2024, 2022, 2020, 2019 and 2018 J.D. Power U.S. Retail Banking Satisfaction Studies. Forbes named City the Best Bank in West Virginia for 2021 and the #1 Bank in America for 2024. Bank Director magazine's 2020 Bank Performance Scorecard ranked City the 6th best bank in the country among institutions of similar size. President & CEO Skip Hageboeck was named 2018 Community Banker of the Year by American Banker, and City was named a Five Diamond Employer by the West Virginia Chamber of Commerce in 2016.
Offices: 25 Gatewater Road, Cross Lanes, WV 25313, US
City has been delivering innovative banking products and supporting its local communities for more than 65 years, proudly serving consumers and businesses in more than 95 locations across West Virginia, Kentucky, Virginia and Ohio. City's commitment to personalized service and community support has turned this Charleston, West Virginia company into one of the most highly rated community banks in the country. City is a strong, full-service bank with a variety of checking and savings products, competitive mortgages, home equity lines of credit, low-rate loans and wealth management services. City's business banking services meet the needs of commercial customers both large and small, with free business checking, a variety of commercial lending options and cash management services. A nationally recognized leader in community banking, City ranked #1 in customer satisfaction in the North Central region of the country in the 2024, 2022, 2020, 2019 and 2018 J.D. Power U.S. Retail Banking Satisfaction Studies. Forbes named City the Best Bank in West Virginia for 2021 and the #1 Bank in America for 2024. Bank Director magazine's 2020 Bank Performance Scorecard ranked City the 6th best bank in the country among institutions of similar size. President & CEO Skip Hageboeck was named 2018 Community Banker of the Year by American Banker, and City was named a Five Diamond Employer by the West Virginia Chamber of Commerce in 2016.
Offices: 25 Gatewater Road, Cross Lanes, WV 25313, US
