Toronto, Ontario, Canada · Hybrid
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Business Strategies, Coaching, Collaboration, Communication, Continuous Improvement
Kamloops, British Columbia, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy
Ontario, Canada · Hybrid
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Active Listening, Budget Preparation, Client Service, Customer Experience (CX), File Maintenance
Rocky Mountain House, Alberta, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning
Calgary, Alberta, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Accountability, Banking, Client Loyalty, Client Service, Customer Experience (CX)
Calgary, Alberta, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Accountability, Activity Coordination, Communication, Multitasking, Office Administration
Toronto, Ontario, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Business Development, Client Service, Community Connections, Customer Experience (CX), Financial Advising
Victoria, British Columbia, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning
Fredericton, New Brunswick, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Banking, Cash Management, Client Relationship Building, Customer Engagement, Customer Experience (CX)
Chicago, Illinois, United States · Hybrid
$115k–$151k/yr
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Anti-Money Laundering (AML), Application Production Support, AutoSys Workload Automation, Cloud Computing, ITIL Processes
Boisbriand, Quebec, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Branch Banking, Client Service, Customer Engagement, Customer Experience (CX), Financial Services
Georgetown, Ontario, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Business Development, Client Service, Community Connections, Financial Advising, Investments
Montreal, Quebec, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning
Kirkland, Quebec, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Branch Banking, Client Service, Customer Engagement, Customer Experience (CX), Financial Services
Abbotsford, British Columbia, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Communication, Customer Experience (CX), Customer Service, Digital Literacy, Financial Processing
Kuujjuaq, Quebec, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy
Oakville, Ontario, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Banking Operations, Business Development, Client Service, Community Connections, Customer Experience (CX)
Granby, Quebec, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning
Hamilton, Ontario, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Business Development, Client Service, Community Connections, Customer Experience (CX), Financial Advising
Halifax, Nova Scotia, Canada · Hybrid
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Analytical Thinking, Business Growth, Client Counseling, Client Service, Communication
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Lead and develop a team of payment product specialists to drive consistency in tools, methodologies, and quality delivery. Leverage deep payments expertise to implement standards and support strategic initiatives across multiple squads within Everyday Banking.
Requires a minimum of 5 years of direct leadership experience and 7–9 years of hands-on experience in payments products, networks, and open banking. Must possess strong strategic planning skills and the ability to build collaborative relationships across diverse stakeholders.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As the Director, Payments Chapter Lead within Everyday Banking, you’ll play a pivotal role in Personal and Business Banking, helping to shape and deliver CIBC’s purpose to make our clients’ ambitions a reality. You’ll manage and develop a team of approximately 8–15 payment product specialists, building capabilities within your Chapter, driving consistency in tools and methodologies, and supporting resourcing needs. Your leadership will foster a collaborative culture, ensure quality delivery, and build specialist expertise aligned with CIBC’s client aspirations. Payments expertise is at the heart of this role—you’ll leverage your deep understanding of open banking, payments products, networks, industry trends, and regulatory requirements to drive innovation and excellence. You’ll work closely with the Chapter Area Lead, Product Owners, and other leaders to diagnose, draft, and implement standards, supporting initiatives across multiple squads. As an active member of a Squad, you’ll contribute to high-quality work that advances Squad objectives and supports the Quarterly Business Review (QBR) process, while nurturing your team’s growth and ensuring compliance with CIBC policies and standards.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1–3 days per week on-site, while other days will be remote.
How you'll succeed
Chapter leadership and development – Manage and develop team members through coaching, performance management, and capability building to ensure expertise aligns with business needs.
Payments industry expertise – Apply advanced knowledge of payments products, networks (such as Visa, Interac, and mobile wallet platforms), open banking, and emerging industry trends to guide Chapter strategy and delivery.
Strategic planning and standards implementation – Diagnose, draft, and implement standards in collaboration with the Chapter Area Lead and Product Owners, advancing craft-building initiatives and workforce planning.
Cross-chapter collaboration – Drive standards, best practices, and initiatives across multiple Chapters, facilitating knowledge sharing and continuous improvement.
People management and positive work environment – Set context for assigned work, provide fair and accurate feedback, clarify performance expectations, and create a winning workplace.
Compliance and risk management – Ensure adherence to policies, standards, guidelines, and controls, applying them consistently and fairly.
Squad contribution – Deliver work as a Squad member, supporting Squad outcomes and participating in the QBR process.
Who you are
You’re an experienced people leader. You bring a minimum of 5 years of direct leadership experience, guiding teams to achieve their best.
You’re a payments expert. You possess 7–9 years of hands-on experience in payments products, ecosystems, and networks—including Visa, Interac, open banking, and mobile wallet spaces. You stay current with industry developments, regulatory changes, and competitive trends, and you have an established network within the payments industry.
You’re a strategic thinker. You excel at operational, tactical, and strategic planning, supporting business objectives for the short and long term.
You’re innovative and adaptable. You foster original thinking and apply creative solutions to both established and emerging challenges in payments and banking.
You’re a relationship builder. You have exceptional interpersonal skills and a proven ability to build collaborative relationships across diverse teams and stakeholders.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
#LI-TA
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Employment Type
RegularCIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Offices: CIBC Square, 81 & 141 Bay, Toronto, Ontario, CA
CIBC is here to help all our clients reach their goals. We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want. With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals. This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada. La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs. Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez. Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs. Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Offices: CIBC Square, 81 & 141 Bay, Toronto, Ontario, CA
