Delhi, India · On-site
Overview Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users…
Skills: Desktop Support, End User Support, Windows OS Troubleshooting, Outlook Configuration, Hardware Troubleshooting
Delhi, India · On-site
Overview Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking dynamic and results-driven enthusiastic and dynamic Sales Executives to join our team in New Delhi. This is an excelle…
Skills: Team Leadership, Sales Strategy, Lead Generation, Client Relationship Management, Pipeline Management
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Provide first-level technical support for hardware, software, and network issues for end users. Manage workplace technologies including desktops, laptops, and A/V equipment while maintaining accurate incident documentation.
Requires a bachelor's degree and 1-3 years of experience in desktop or IT support. Must possess strong troubleshooting skills for Windows OS and hardware, along with excellent customer service abilities.
Overview
Chi Networks, a Chicago-headquartered IT company with a strong presence in India, is seeking a proactive and customer-focused L1 IT Desktop Support Engineer to provide first-level technical support for end users and workplace technologies. The ideal candidate will troubleshoot hardware, software, network, and peripheral-related issues while ensuring smooth day-to-day IT operations.
Key Responsibilities & Skills Required
Provide technical support for desktops, laptops, printers, monitors, and other peripherals.
Troubleshoot and resolve issues related to Windows operating systems and Microsoft Outlook.
Perform hardware and software installations, configurations, upgrades, and updates.
Diagnose and resolve basic network connectivity and remote access issues.
Support virtual desktop environments and remote support tools when required.
Monitor server health and performance using standard monitoring tools.
Provide conference room and A/V support, including projectors, video conferencing systems, microphones, and speakers.
Respond to user requests through phone, email, chat, and in-person support channels.
Utilize ticketing tools, knowledge base articles, and vendor documentation for issue resolution.
Escalate unresolved or complex issues to senior support teams or vendors.
Maintain accurate documentation of incidents, resolutions, tickets, and support activities.
Ensure timely communication and updates to users throughout the support process.
Provide guidance to users on basic IT best practices and troubleshooting techniques.
Stay updated with the latest desktop support technologies and workplace IT standards.
Strong knowledge of Desktop Support & End User Support.
Hands on experience with Windows OS Installations & Troubleshooting.
Outlook configuration and troubleshooting skills.
Hardware troubleshooting and PC/Laptop support experience.
Knowledge of remote support tools, ticketing tools, and SLA management.
Basic understanding of network troubleshooting and IT asset management.
Ability to provide VIP/User support in professional management
Qualifications
Education: Bachelor’s degree or any graduate qualification.
1–3 years of experience in Desktop Support, IT Support, or a related technical role.
Strong understanding of IT infrastructure, hardware, software, and troubleshooting methodologies.
Excellent communication and customer service skills.
Ability to work independently and collaboratively within a team.
Strong organizational and time management abilities.
Location & Additional Details
Work Days: 6 days per week, Day shift.
Job Type: Full-time, On-site
Location: New Delhi, India
SECURE, COST-EFFECTIVE CLOUD COMPUTING WITH A HUMAN TOUCH
Chicago-based Chi Networks is a cutting edge Managed Service Provider serving a global base from data centers located in three time zones. We offer customers a complete suite of cloud services, including Infrastructure Software as a Service (SaaS) and Virtual Desktop Infrastructure (VDI) solutions. Our expert technicians work closely with clients to understand their specific needs and then to deliver tailored solutions that drive business success. Chi Networks provides exceptional service, security and results regardless of project scope.
Offices: 500W. Madison Street, Suite 2040, Chicago, IL 60661, US · 5, Sant Nagar (Main Road), East Of Kailash, New Delhi, Delhi 110065, IN
SECURE, COST-EFFECTIVE CLOUD COMPUTING WITH A HUMAN TOUCH
Chicago-based Chi Networks is a cutting edge Managed Service Provider serving a global base from data centers located in three time zones. We offer customers a complete suite of cloud services, including Infrastructure Software as a Service (SaaS) and Virtual Desktop Infrastructure (VDI) solutions. Our expert technicians work closely with clients to understand their specific needs and then to deliver tailored solutions that drive business success. Chi Networks provides exceptional service, security and results regardless of project scope.
Offices: 500W. Madison Street, Suite 2040, Chicago, IL 60661, US · 5, Sant Nagar (Main Road), East Of Kailash, New Delhi, Delhi 110065, IN
