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$20/hr–$25/hr
Full-time, Temporary
bachelor degree, associate degree
Posted 12d ago
~40 hrs/week
Responsibilities
The Enrollment Services Supervisor manages daily operations, including student applications, records, and financial aid processing. They also lead staff, analyze enrollment data, and implement strategies to improve student retention and service efficiency.
Requirements
Candidates must have a Bachelor's degree or an Associate's degree with three to five years of related experience. Proficiency with ERP/SIS systems like Banner and prior supervisory experience are required or preferred.
Full job description
Compensation
$20.48 - $25.63
Limited Term End Date
12-31-2027
Position Summary
The Enrollment Services Supervisor oversees the daily operations of the enrollment services department within CNM. They are responsible for managing and ensuring efficient and accurate processing of student enrollment applications, records, and related documentation. The supervisor collaborates with other departments to develop and implement enrollment strategies, policies, and procedures to meet enrollment goals and improve student retention. This position handles escalated student inquiries and issues, resolve conflicts, and provide guidance and support to enrollment staff. The Enrollment Services Supervisor analyzes enrollment data, generate reports, and make recommendations for process improvements. This position will primarily Support the Student Success Contact Center and One-Stop.
Duties & Responsibilities
Supervises, leads, and manages staff, which includes prioritizing, and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy, and safe working environment; and, making hiring, termination, and disciplinary recommendations.
Oversee the day-to-day operations of enrollment services, including processing applications, registrations, and financial aid applications.
Develop and implement enrollment procedures, policies, and guidelines to streamline processes and enhance efficiency.
Provide guidance and support to staff and students regarding enrollment procedures, academic requirements, and financial aid options.
Collaborate with academic departments, financial aid offices, and other campus stakeholders to ensure seamless coordination of enrollment services.
Monitor enrollment trends, analyze data, and generate reports to inform decision-making and support strategic planning initiatives.
Ensure compliance with federal, state, and institutional regulations governing enrollment services, including privacy and confidentiality standards.
Implement student success initiatives and interventions to support retention and persistence efforts.
Foster a customer-focused environment by providing responsive and supportive services to students, faculty, and staff.
Stay abreast of industry trends, best practices, and emerging technologies in enrollment management and student services.
Represent the enrollment services department in campus committees, meetings, and events as required.
Performs other related duties of a similar nature and level as assigned.
Minimum Qualifications:
Bachelor’s degree OR Associate’s degree
AND
Three (3) to five (5) years related experience AND One (1) year experience with ERP/SIS systems such as Banner
Experience in supervision, leadership, or managerial role is preferred
Preferences:
Bilingual in Spanish and English
Best consideration date: 8/11/26
Resume and cover letter required for application to be considered complete
Supports the Student Success Contact Center and One-Stop
EEO STATEMENT:
As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.
Independent Colleges Working Collaboratively To Support Students!
Industry
Higher Education
Company size
11-50 employees
Founded
2021
Headquarters
Santa Fe, New Mexico
LinkedIn followers
631
CHESS is a nonprofit corporation that optimizes a groundbreaking partnership of independently governed public higher education institutions that share tools, talents, and best practices to power seamless, student-friendly experiences, and supports the delivery of high-quality education and services that advance student success.
Independent Colleges Working Collaboratively To Support Students!
Industry
Higher Education
Company size
11-50 employees
Founded
2021
Headquarters
Santa Fe, New Mexico
LinkedIn followers
631
CHESS is a nonprofit corporation that optimizes a groundbreaking partnership of independently governed public higher education institutions that share tools, talents, and best practices to power seamless, student-friendly experiences, and supports the delivery of high-quality education and services that advance student success.